Account Reset? 4/4/24
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I was a level 28 with 19,673 in stubs. Now when I try to link my account it tells me I’m only a level 5 with 778 stubs. I just want to get my level 28 profile back
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@manny214 I've done all the unlink/link stuff suggested and still no luck. I didn't have a ridiculously crazy team but I had Burnes, McCutchen, Griffey Jr, Eckersley, some live series diamonds like Manny, Nando, Snell, Hader. Finnished the Jeter storyline, had a bunch of TA rewards, finished Easter programme, most conquests and had a semi decent stack of stubs (not crazy). I also had some of the pack only jerseys and such. I also had diamond equipment for my RTTS player that's gone too.
I know others lost way more than me but it's still suoer frustrating that the 1 game I want to chill and play, is essentially wiped clean.
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@SeanCroft27 Dang man im sorry to hear it the best i would suggest if this isnt fixed issue a refund request sucks but it may have to happen.
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@manny214 yeah I'm close at this point. I used to play 2k MyTeam and MUT and DD has been such a better experience than 2k and EA but this is just killer. Super frustrating.
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A new round of fixes just went out, for those who were still waiting, can you please close the app and restart it to check again.
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@Victor_SDS I'm still not seeing any of my stuff. Very frustrating, i don't know what to say.
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@Victor_SDS still nothing there for me, still don't have my deluxe edition bonuses.
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@SeanCroft27 same
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@Ticklemonster34 I get the log in thing and it says lvl 5 and 778 stubs. I was lvl 20 something and had way more stubs than that.
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@SeanCroft27 same exact thing here. If you look up your gamertag on the universal profile there is two accounts. One is the one at level 5 with 776 stubs the other is the original one which says I had 51 hours on it. Idk if the servers just multiplied people's accounts and maybe they are slowly getting the right accounts back idk.
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@SeanCroft27 screenshot in your show app if it still says what u had originally and make a ticket I made 4 or 5 and mine was fixed earlier when I linked
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@Victor_SDS mines still missing
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@Victor_SDS Day 3 now without access to my DD squad . Just to reiterate, I've spent real money for in game purchases and have 150+ hours of grinding. Live series collection was approx 95% done. Team affinity, 100%. Most other programmes complete a[art from BR and events.
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@Victor_SDS
I have created two tickets about forty and twenty-four hours ago. They are 362226 and 364462. I haven't heard back. The companion app and website both show the correct info. I have cleared my cache via unplugging and the system's menu. The link option via the game doesn't give me the correct option. Only linking via Microsoft makes the correct option show like I mentioned above. I even uninstalled and reinstalled the game. This is my most played game each of the past three years, but I'm not doing all of that again. Can I please just get some acknowledgement something might be able to be done before I just give up for the year and stupidly return in 2025?
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@GlazedDonato I have tickets in, haven't even gotten anything other than the generic "thank you for submitting a ticket" reply
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@Ticklemonster34 I have screem shots showing hours played, Burnes pitching, my emblem is even on from the Mexican jersey packs that it's now saying I've never purchased. Real frustrating at this point.
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My ticket number is 359956.
Manny from support replied saying he’d look into it at 4pm PST yesterday. Still nothing though. I also have screenshots of lineups I’ve used and time played (115 hours).
I had every program completed besides BR, as well as Mookie Betts and Ohtani live series cards. Any other info you need, let me know here or via email.
Really want to get back into the game.. being a Tennessee fan, that Jordan Beck card is calling my name. Thanks.
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@Victor_SDS my account still has not been restored and my ticket number 364722, has not even received a response. It’s now been over 48 hours without access while new content continues to be dropped. FIX THIS!!!
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Actions that officials should take
1 The service will be stopped for emergency maintenance as soon as a problem is discovered.
2 Notify all users of the problem and how to deal with it by email.
3 Restart the service once the issue is resolved.This response required minimal effort for both officials and players.
At present, it is already impossible to recover all users, so we will have no choice but to pay compensation. -
I just wished they would say something about people with xbox and psn accounts that were merged. How would we ever remerge those accounts? I would create 2 new account names to match if I could get the accounts to match one another. I have my psn account back. However, I have the wrong psn name. XBox account is like I got a brand new account altogether. I say again. I play on both consoles and I'm mostly online only. I would like my progress to match though. I've submitted a couple tickets however they haven't seemed to go through. tacoelgoonye psn name, tacOhtani xbox name. Prior to this happening. Both names were tacOhtani. Thanks
