Account Reset? 4/4/24
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I want to start by apologizing for being negative and say I really hope they get this fixed for those who lost everything. That said, it's kind of scary that there has been radio silence for like 8 hours and it's dang near time to go home on the west coast. It is leading me to believe they can't fix it and they are scrambling to figure out how to break the news.
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@xxfrystealerxx who cares if you play daily?
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@Victor_SDS yea tried the whole relinking thing. Doesn't really work, all my stuff is still gone this is extremely disappointing as it takes time and sometimes alot of real money to get these things. Your a big time company honestly this kind of stuff and responses are hollow and meaningless, it's unacceptable to treat people who want to enjoy a game this way give them a proper time frame response and compensation for time/money wasted on your game.
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@Sngambit- A few of them did though. Koogs for sure got hit. Scann got hit but snuck out of it because it didn't show 0 on both sides.
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@GuyIncognito55 well some people tend to come out with the "get a life" or "go outside and touch grass" when you mention you play a game daily haha
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@GuyIncognito55 said in Account Reset? 4/4/24:
@xxfrystealerxx who cares if you play daily?
Toxic trolls on this forum. They also hate SDS and anyone who enjoys playing the game. Also, they hate you if you have disposable income to spend on something you enjoy doing, like playing a baseball video game. God forbid you spend your own money on something like that.
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@BadaBing_0 I am worried about this as well...
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all your stuff and whatnot will be there and not reset. just be patient and let them work
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Doubtful. Most likely we will get a apology and maybe a couple packs in return. I agree they are most likely trying to scramble up some sort of compensation. But I will be happy and plesently surprised if the stuff was back..
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@Sngambit- may I ask when you submitted your email/ticket on which you got this response? It looks like you got a response at 12:54pm pacific which is 2h30 minutes ago give or take and I submitted my email/ticket about this within minutes of the reset happening. This tells me they are not answering tickets in order and being selective about which they respond to? Great customer service...
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@JDHalfrack this is what I’ve seen. There was a time not long ago when if one of these situations popped up, they’d make sure they got it right, would address it directly, apologize, and do what they could to make it right with their customers.
Now, they send these guys out to take the arrows and don’t address the issue.
It’s basic customer service. If you receive money for a product that is faulty, you apologize to your customers, fix the problem, and make it right for them. SDS used to do that really well. Now, they barely mention it and there is no “We apologize for the issues…” That’s where you start in a situation like this.
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@dpsheridan17 it will definitely be a class action lawsuit if they can't recover the data. That would be them failing to deliver a product that was promised (a functioning diamond dynasty mode).
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@Skylerc123 I think you are reaching.
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@AgingPuppy44 just give my [censored] back and I don’t need anything else
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@Skylerc123 I'm no lawyer but couldn't this also be a form of theft as alot of people have invest a good chunk of money in to in game items that they potentially will never use or see again. Also sadly doubt anyone here is taking SDS to court tho I wish
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@AgingPuppy44 I would assume they would have to at minimum restore purchases and that would cover their butts on that front.
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@BadaBing_0 How they going to do that? I just don't see it happening. They will say they tried and then issue a statement like... "due to unforseen circumstances". Or something similar.
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Looks like a server roll back isn’t happening. Lol obviously they don’t know how to fix it at this point. Be prepared for the “sorry your account was deleted there’s nothing we can do. Here’s 5000 stubs. Now go buy more packs in the shop to rebuild your team”
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@xxfrystealerxx I sent it last night at 1205 pm. The response was 12 hours later and still giving the same try this fix that I had already explained did not work for me. So not really good customer service at all. Still providing the vague ASAP.
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@SNGambit ok, so it looks like they are just ignoring my request then
