Account Reset? 4/4/24
-
@JDHalfrack this is what I’ve seen. There was a time not long ago when if one of these situations popped up, they’d make sure they got it right, would address it directly, apologize, and do what they could to make it right with their customers.
Now, they send these guys out to take the arrows and don’t address the issue.
It’s basic customer service. If you receive money for a product that is faulty, you apologize to your customers, fix the problem, and make it right for them. SDS used to do that really well. Now, they barely mention it and there is no “We apologize for the issues…” That’s where you start in a situation like this.
-
@dpsheridan17 it will definitely be a class action lawsuit if they can't recover the data. That would be them failing to deliver a product that was promised (a functioning diamond dynasty mode).
-
@Skylerc123 I think you are reaching.
-
@AgingPuppy44 just give my [censored] back and I don’t need anything else
-
@Skylerc123 I'm no lawyer but couldn't this also be a form of theft as alot of people have invest a good chunk of money in to in game items that they potentially will never use or see again. Also sadly doubt anyone here is taking SDS to court tho I wish
-
@AgingPuppy44 I would assume they would have to at minimum restore purchases and that would cover their butts on that front.
-
@BadaBing_0 How they going to do that? I just don't see it happening. They will say they tried and then issue a statement like... "due to unforseen circumstances". Or something similar.
-
Looks like a server roll back isn’t happening. Lol obviously they don’t know how to fix it at this point. Be prepared for the “sorry your account was deleted there’s nothing we can do. Here’s 5000 stubs. Now go buy more packs in the shop to rebuild your team”
-
@xxfrystealerxx I sent it last night at 1205 pm. The response was 12 hours later and still giving the same try this fix that I had already explained did not work for me. So not really good customer service at all. Still providing the vague ASAP.
-
@SNGambit ok, so it looks like they are just ignoring my request then
-
@AgingPuppy44 A class action lawsuit will happen if enough people are affected. A good civil lawyer would be drooling over this one.
-
No offense but I really don't think you guys will get compensated for this considering us Nintendo switch players didn't get anything last year for not being able to play for almost 2 weeks and again this year when Nintendo switch users again couldn't play DD because of constant crashes
-
@sbchamps17 said in Account Reset? 4/4/24:
No offense but I really don't think you guys will get compensated for this considering us Nintendo switch players didn't get anything last year for not being able to play for almost 2 weeks and again this year when Nintendo switch users again couldn't play DD because of constant crashes
No offense but not being able to play for 2 weeks is not the same as having hundreds of hours and thousands of stubs completely reset to zero due to a glitch
-
If they were somehow not able to restore people’s accounts then I, and I’m sure many others, would be going directly to PlayStation to get a refund on every dollar spent on this game.. preorder cost, probably $100 in stubs which I normally don’t do, etc and if a lot of people did that, it would not be good for SDS… because that’s all any of them care about, money. It so obviously drives every decision made by SDS these days, including purposeful lack of communication because they think limiting the bad exposure will limit dollars lost. Now when will that finally backfire on them I wonder?
-
@sbchamps17 the difference here is our entire accounts have been wiped out for the last 3.5 YEARS. The only reason 2020 version isn't wiped clean is because it is no longer online. All our players, stubs, pre-order bonus cards - everything we paid premium price for has been wiped out. Even the daily double login in bonus is gone on all versions of the game dating back to 2021. I had almost 30,000 stubs - 75% of NL East Team affinity completed. All negro League storylines completed. My basic DD team was all diamond (minimum 85s) and I was fairly far along on Conquest. Lots of time and money gone and no idea if or when it will be returned.
-
@xxfrystealerxx said in Account Reset? 4/4/24:
@sbchamps17 said in Account Reset? 4/4/24:
No offense but I really don't think you guys will get compensated for this considering us Nintendo switch players didn't get anything last year for not being able to play for almost 2 weeks and again this year when Nintendo switch users again couldn't play DD because of constant crashes
No offense but not being able to play for 2 weeks is not the same as having hundreds of hours and thousands of stubs completely reset to zero due to a glitch
Technically you guys still can play DD but just have to start over til they fix it while the Nintendo switch players couldn't play at all for 2 weeks last year and 1 week this year and got nothing in compensation
-
@Victor_SDS_MLBTS So are we gonna get an update or what? or was this only a 1 time deal? We are aware of the issue and hope to have it fixed ASAP. Does that mean before .... the all star break....the Wildcard round...the World Series....A week before pre-orders for 25 are available to order?
-
Bet they tweeted a pack tomorrow before anything about this issue
-
@xxfrystealerxx based on the fact that it is near the end of the working day out here on the west coast and they're suppose to have new content to launch tomorrow for those lucky folks who didn't lose everything my guess is this will be your first week-end without playing, but hopefully not your first month. But if it was an easy fix we'd know already, so ...
-
@MoneyManMike55 they must of forget to pay SDS their protection money for this week.
