Account Reset? 4/4/24
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@Sngambit- Unfortunately for me, neither account had the correct stubs and level. Hope they're correct that they can recover it!
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@sheyworth_MLBTS according to the response I got from SDS our accounts are not gone, but we will see. They said they would let me know when there's an update but who knows when that will be. Gotta feed their content creators first I guess - funny how none of their accounts reset, ain't it.
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@Sngambit- only one got hit
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I re linked my account with the correct stubs/level. My companion app and dashboard on the site is all fine just nothing there on console. Insane how they mess up this bad lmaooo
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@Victor_SDS_MLBTS we really deserve an update on all this - fixes given on this thread didn't work or were misleading. I've spent too much time/money on this to start from scratch just because of multiple mess ups on your side
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I have spent $350 to get babe Ruth and 220 hours to get all cards and I tried to un link and re link my account and I’m back to 0
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@GuyIncognito55 I have never in my 38 yrs seen something like this happen. I've seen some glitches but losing all of your progress and everything included after putting in 100 plus hours is insane!!! To me. This better be corrected fast, im hundreds in the hole!
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@SuntLacrimae50 said in Account Reset? 4/4/24:
I kind of wish it happened to me. Then I'd just put in for a refund and be done. This game is 80% meh/disgust and 20% enjoyment. But I love baseball and I like video games. Well.
Instead you have game history from literally playing the game today, while bouncing from thread to thread on this forum, being toxic to players who lost everything. All the while playing the game you claim is so terrible. You must be really fun at parties.
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Yeah it's looking like this might be the first day since early release launch where I don't get to play. Before you jump on me for playing daily, I play after getting the kids to bed and my wife goes up to sleep, so only a few hours, but this is how I have been grinding the programs and cards and all so yes I am bummed that I won't get to play tonight and I really hope they fix this issue for us before the weekend!
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I want to start by apologizing for being negative and say I really hope they get this fixed for those who lost everything. That said, it's kind of scary that there has been radio silence for like 8 hours and it's dang near time to go home on the west coast. It is leading me to believe they can't fix it and they are scrambling to figure out how to break the news.
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@xxfrystealerxx who cares if you play daily?
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@Victor_SDS yea tried the whole relinking thing. Doesn't really work, all my stuff is still gone this is extremely disappointing as it takes time and sometimes alot of real money to get these things. Your a big time company honestly this kind of stuff and responses are hollow and meaningless, it's unacceptable to treat people who want to enjoy a game this way give them a proper time frame response and compensation for time/money wasted on your game.
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@Sngambit- A few of them did though. Koogs for sure got hit. Scann got hit but snuck out of it because it didn't show 0 on both sides.
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@GuyIncognito55 well some people tend to come out with the "get a life" or "go outside and touch grass" when you mention you play a game daily haha
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@GuyIncognito55 said in Account Reset? 4/4/24:
@xxfrystealerxx who cares if you play daily?
Toxic trolls on this forum. They also hate SDS and anyone who enjoys playing the game. Also, they hate you if you have disposable income to spend on something you enjoy doing, like playing a baseball video game. God forbid you spend your own money on something like that.
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@BadaBing_0 I am worried about this as well...
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all your stuff and whatnot will be there and not reset. just be patient and let them work
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Doubtful. Most likely we will get a apology and maybe a couple packs in return. I agree they are most likely trying to scramble up some sort of compensation. But I will be happy and plesently surprised if the stuff was back..
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@Sngambit- may I ask when you submitted your email/ticket on which you got this response? It looks like you got a response at 12:54pm pacific which is 2h30 minutes ago give or take and I submitted my email/ticket about this within minutes of the reset happening. This tells me they are not answering tickets in order and being selective about which they respond to? Great customer service...
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@JDHalfrack this is what I’ve seen. There was a time not long ago when if one of these situations popped up, they’d make sure they got it right, would address it directly, apologize, and do what they could to make it right with their customers.
Now, they send these guys out to take the arrows and don’t address the issue.
It’s basic customer service. If you receive money for a product that is faulty, you apologize to your customers, fix the problem, and make it right for them. SDS used to do that really well. Now, they barely mention it and there is no “We apologize for the issues…” That’s where you start in a situation like this.
