@wiryhooligan22 said in Lack of Developers in the Forum:
@ryno697 said in Lack of Developers in the Forum:
With all the complaints going around the forums, whether it be hitting, pitching, fielding, etc., you never see a single community manager, moderator, or developer commenting on any thread. Even if it's a simple question that a developer could answer, you never see one.
I just don't understand how on their own community forums, we are all left to complain within ourselves. I understand chances are they look at the forum and certain threads, but i remember last year and especially in 18, you would see threads with developers commenting all the time, even if it was mostly Victor or Colin. Is the toxicity that drove them away? Toxicity of complaints would not be such a problem if they actually were transparent enough to tell us things outside of twitter.
Well, most of the complaints are garbage...it would potentially be good to have a moderator to remove the garbage posts...but then there will be complaints about censorship or whatever, and it'll be the same thing with a different name.
Then, when they do post, people get pretty pissed at them, so the toxicity would go on. I've never had an issue getting response from them when I really need one, such as purchase issues or something, but if they're getting the 1000th email telling them that their game sucks when it clearly does not, then there's nothing they can really do. The player base needs to take responsibility and stop crying so much (obviously not everyone, but there are players who seem to get on every post to express their misguided disdain).
its called thick skin of customer service. Everyone who complains here, has paid for the game at least 60 dollars. So, they are entitled to be heard, and complain, no matter how baseless the complain or argument may be. Their JOB is offer a response and/or some sort of satisfaction to ease their customer bad mood, frustration and any other. No one should be disrespected for offering a response to a complain, don't get me wrong, but precisely to avoid further confrontation or baseless, fruitless discussions, they need to have thicker skin, respond politely and truthfully, (not a random scripted response that shows no actual interest or listening of the complain) and mitigate the conflict. To fight, you need at least 2.