Has Anyone Been Granted a Refund for Stubs Not Delivered

SDS

I bought stubs on pre-order early release night and they've never showed up in my account. After all these days and countless back and fourths with The Show support via email and chats with PSN, I'm getting the feeling I'm never going to get the stubs. On top of that, PSN claims that they can't grant a refund.

Has anyone been in a similar situation and pressed the point far enough to get a refund?

SDS

Same situation. Same ruling from Sony support on the matter. At this point I consider it a scam and will no longer purchase Sony brand anything. Enjoy my $100 you won’t get any more of my money now or in the future.

SDS

I got scammed myself 100.00 dollar add on all disappeared whole game reset lost everything. Did the same thing called psn, also tried The Show admin no answers

SDS

What I have learned over the years is that the more stubs you buy, the quicker SDS responds.

SDS

@taco_truck_face said in Has Anyone Been Granted a Refund for Stubs Not Delivered:

I bought stubs on pre-order early release night and they've never showed up in my account. After all these days and countless back and fourths with The Show support via email and chats with PSN, I'm getting the feeling I'm never going to get the stubs. On top of that, PSN claims that they can't grant a refund.

Has anyone been in a similar situation and pressed the point far enough to get a refund?

Follow up: I was able to get PSN to give me a refund after approximately 5 chats with them over 7 days, and a number of back and fourth emails with SDS as well.

SDS

I just made a purchase for stubs and haven’t gotten them yet either.

SDS

Here is what you are in store for I hope your luck is better than mine.

SDS Support:
Hello,

Thank you for the email. For all issues related to purchases and PSN store entitlements please contact PSN support linked below. They have the tools and abilities to better assist you with these issues. We regret any inconvenience.

PSN Support: https://support.us.playstation.com/

Thank you.

Playstation Support

Reymundo J.: Thank you for contacting PlayStation, my name is Reymundo J. how may I assist you today?
Remember: Please do not refresh your screen as it will disconnect the chat session. Thanks!
Me: Ray I am well I am reaching out for the 3rd time trying to get an item I paid for.
Me: I know I am not a lone as there are many posts on the forums around the same issue but the only way to get progress is to continue to contact your team and SDS team
Me: I ordered 150k $100 of stubs for the show 21 and I have not received them
Me: I have updated license and reinstalled to no avail
Me: SDS said its Ps stores problem to fix not theirs
Reymundo J.: I’m really sorry for the inconvenience you are experiencing with the missing stubs for MLB. I’ll be more than happy to help you today.Reymundo J.: In this occation we will be working with the account you started the chat with. Allow me a brief moment while I pull out your Account.
Me: The issue if it helps at all is that stubs purchased while on the console using the game store work
Me: stubs purchased through ps store website or game codes do not
Me: My order number I did not recieve the goods are # #############
Reymundo J.: Thank you for waiting. I'm still working on your case. I'm keeping the chat updated to make sure we stay connected alright?
Me: ok
Me: I know you can only help me during this time but I just wanted to give a heads up this is a big issue on mlbtheshows forums too
Me: but everyone is getting the run around
Reymundo J.: I'm still checking your request, please stay with me. Feel free to type anything you want every 2 minutes just to keep the chat active. I appreciate you patience.
Me: ok
Me: ok
Reymundo J.: Thank you for waiting after reveiw your previosu contact I see you have try teh trouble shootings steps we have on our end, in this case is best to contact the publisher for further help and options on their end since the transaction does shows on your PSN account, you can use this link>http://mlbthe.show/support
Reymundo J.: I'm sorry that today we were unable to provide the resolution you expected, besides this issue is there anything else that we can help you with today?
Me: I have done that
Me: ***** (The Show) Apr 22, 2021, 6:00 PM PDT Hello, Thank you for the email. For all issues related to purchases and PSN store entitlements please contact PSN support linked below. They have the tools and abilities to better assist you with these issues. We regret any inconvenience. PSN Support: https://support.us.playstation.com/ Thank you. ***** The Show Support
Me: please stop the run around
Reymundo J.: Understood but on our end their not much we can do we provide d the Troubled shooting steps, and if the content does not show we refer to the publisher for further help to look into the in-game details of the game I do apologize this inconvenience it may cause you,
Reymundo J.: By the way,Besides this issue any other question I can help you today?
Me: so thats it
Me: $100 out and neither side can help
Me: No Rey thanks for trying I know they limit what you can do. Its just said because I am trying to spend money on Sony products and your company is making it as difficult as possible to ever want to do it again

SDS

I feel your pain. I have been thru several releases of this game in a row this is by far the worst. I wanted to hit the show running this year but much like you SDS refuses to fix their issue they simply /ignor on it all. They where clearly not ready and the servers are unable to handle the load. This is a direct failure on SDS part but they will not acknowledge it. The double exp is nice but when you can't stay connected enough to make use of it the whole thing becomes a hollow gesture. I know some say all is fine and it must be us but when I can play any other MP game with no issue the proof is in the pudding. This will likely be my last show for awhile if not ever as I feel my money has been wasted.

SDS

I was finally able to get a refund after calling them.

SDS

@levity7_psn said in Has Anyone Been Granted a Refund for Stubs Not Delivered:

I was finally able to get a refund after calling them.

After calling who? Who is them?

SDS

Ps store you have to invest a bunch of time chatting and calling them.

SDS

@levity7_psn said in Has Anyone Been Granted a Refund for Stubs Not Delivered:

I was finally able to get a refund after calling them.

Who gave you the refund PSN?

EDIT: oops! Just saw the other reply. Thanks for the heads up.

SDS

Same here. Decided to buy stubs early this year instead of breaking down and doing it later in the season. Tried to buy 150k stubs; purchase went through; credit card charged; unhandled server issue; no stubs. And SDS has been basically unresponsive. Just brazenly criminal.