Linked account on The Show website; lost game progress
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I'm having the same issue too, all my pre-order stuff and progress since Friday is gone. Ticket says 5 days before a response and when I try and unlink from the website it logs me out and does nothing. Unbelievably frustrating and definitely won't be playing until this gets a fix
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When I login to my Show Online account, it shows the Xbox and PS buttons to unlink and I get the relogin loop when I try to do that. The strange thing is that my Show Online account shows as not connected, when that's what I am logged into. I am not sure I understand that at all. That's the account I need to show up. I can see all my progress is there I just need that to appear on the consoles. So frustrating.
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@jedsajec_mlbts said in Linked account on The Show website; lost game progress:
When I login to my Show Online account, it shows the Xbox and PS buttons to unlink and I get the relogin loop when I try to do that. The strange thing is that my Show Online account shows as not connected, when that's what I am logged into. I am not sure I understand that at all. That's the account I need to show up. I can see all my progress is there I just need that to appear on the consoles. So frustrating.
I have the exact same issue. TS account "Not Connected" and goes to the login page if I try to unlink either XBox or PSN.
I did receive a response from support, however it is just the troubleshooting tips, which I did about a thousand times yesterday.
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Same here I just Submitted another ticket. This makes no sense at all sds has are money but we don’t have our content we paid for. And the fact sds hasn’t responded to this issue is unacceptable at least let us know your working on this issue.
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It happened to me this morning. Here's what I figured out. When you go to link the account you have to link with a new "my show" account. I'm assuming this is being done because the game is multi platform and not a PSN exclusive. When you link your account you have to register a new my show account and when it asks which account to link, you have to link the old PSN account, not the new one you created. It will link both accounts together, BUT it's making the PSN account the default account and not the newly created my show account. I did unlink my accounts in game on my ps4 and it did work, giving me back all my cards and stubs. When I re-linked again and did the PSN account, not the my show account, all my stubs and teams stayed the same and it shows on this website that my accounts are linked. Hopefully this makes sense and is helpful.
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@zmac24_mlbts said in Linked account on The Show website; lost game progress:
I'm having the same issue too, all my pre-order stuff and progress since Friday is gone. Ticket says 5 days before a response and when I try and unlink from the website it logs me out and does nothing. Unbelievably frustrating and definitely won't be playing until this gets a fix
They responded to my ticket. They said contact PSN network and gave me the link. Really ridiculous.
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@kyllin_MLBTS Its definitely an SDS thing, not Sony or Microsoft. Microsoft and I have spoken over 5 times. This whole linking system is broken. Keep us updated @kyllin_MLBTS if you find a solution.
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@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
@foge011_psn said in Linked account on The Show website; lost game progress:
@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:
I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.
In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there
On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.
When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.
Have you tried unlinking your accounts and then checking in game? You’re running around in circles linking and unlinking on the website.
I think you can link in game, so unlink here then go in game and try linking your accounts.
Not going to say it’ll work but worth a shot. -
@foge011_psn said in Linked account on The Show website; lost game progress:
@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
@foge011_psn said in Linked account on The Show website; lost game progress:
@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:
I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.
In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there
On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.
When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.
Have you tried unlinking your accounts and then checking in game? You’re running around in circles linking and unlinking on the website.
I think you can link in game, so unlink here then go in game and try linking your accounts.
Not going to say it’ll work but worth a shot.That's part of the (many) problems. The unlink feature doesn't work, so we can't even get past that first hurdle.
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@foge011_psn said in Linked account on The Show website; lost game progress:
@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
@foge011_psn said in Linked account on The Show website; lost game progress:
@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:
I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.
In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there
On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.
When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.
Have you tried unlinking your accounts and then checking in game? You’re running around in circles linking and unlinking on the website.
I think you can link in game, so unlink here then go in game and try linking your accounts.
Not going to say it’ll work but worth a shot.Tried all of this. Website won't allow us to unlink. It loops us to the login screen and then back to the dashboard.
In Game, the option to link appears. Link code entered on the website results in error; "Platforms match, so can not link them" There is no unlink button in the game.There is just no path from the Unlink button to the actual function that unlinks the accounts as it continuously takes us to the login screen.
On the website it says the my MLBTS is not connected.
I think someone at SDS has to manually fix our accounts... or restore the website's functionality to do it ourselves. -
@sobay310_mlbts said in Linked account on The Show website; lost game progress:
@foge011_psn said in Linked account on The Show website; lost game progress:
@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
@foge011_psn said in Linked account on The Show website; lost game progress:
@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:
I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.
In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there
On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.
When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.
Have you tried unlinking your accounts and then checking in game? You’re running around in circles linking and unlinking on the website.
I think you can link in game, so unlink here then go in game and try linking your accounts.
Not going to say it’ll work but worth a shot.That's part of the (many) problems. The unlink feature doesn't work, so we can't even get past that first hurdle.
Exactly, I appreciate everyone attempting to help. It is frustrating that people are saying, just unlink you account. What they don't realize or understand is for some of us that is NOT an option.
I completely understand what people are telling me to do, on my PS5 PRIOR to messing w/ the Xbox side in my profile on my PS5 console I could go to Profile and settings and there was an unlink option, so I understand what people want me to try. The issue is now since I added my Xbox neither my PS5 or Xbox have an unlink option. They only say LINK. When I try and link them it tells me it's already linked.
Very frustrating!
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@plaxus42_mlbts said in Linked account on The Show website; lost game progress:
@foge011_psn said in Linked account on The Show website; lost game progress:
@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:
@foge011_psn said in Linked account on The Show website; lost game progress:
@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:
I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.
In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there
On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.
When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.
Have you tried unlinking your accounts and then checking in game? You’re running around in circles linking and unlinking on the website.
I think you can link in game, so unlink here then go in game and try linking your accounts.
Not going to say it’ll work but worth a shot.Tried all of this. Website won't allow us to unlink. It loops us to the login screen and then back to the dashboard.
In Game, the option to link appears. Link code entered on the website results in error; "Platforms match, so can not link them" There is no unlink button in the game.There is just no path from the Unlink button to the actual function that unlinks the accounts as it continuously takes us to the login screen.
On the website it says the my MLBTS is not connected.
I think someone at SDS has to manually fix our accounts... or restore the website's functionality to do it ourselves.Thank the LORD someone else is seeing what I see. Everyone is telling me the "simple fix" is to unlink it.....I'm glad I'm not the ONLY person that can't perform this "simple fix".
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I posted this on another thread:
Anybody tried to create a second Theshow.com account and then link the xbox one to this new one? (maybe it would "unlink" from the main Theshow account with all the progress).
I had a lot of progress, stubs and unlocks on PS and lost everything when linking the xbox one. -
I Tweeted @MLBTHESHOW with a plea for help. Linked to this thread so they can get a sense of what is going on. Hopefully somebody who can help sees this can jump in. https://twitter.com/hork42/status/1384951130065719302
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Hey all. Apologies for the inconvenience with the linking system. Our engineers has been keeping an eye on this thread specifically, so thank you all for the reports and the details while we take a deeper look into things.
I know some have already tried this, but in case you're reading and haven't, try unlinking your account:
Option 1 via website:
Step 1 – Open a browser and go to theshow.com
Step 2 – Click on “My Account” in the top right of web browser
Step 3 – Click on The Show Icon to sign in to your MLB The Show Account
Step 4 – Click the “Unlink” button next to the platform you wish to unlink, then confirm your choice in the popup dialog
Step 5 – Your platform account will now be unlinked from your MLB The Show account. If you are currently logged into the account in-game, you will be kicked offline and returned to the “Press Any Button” screen.Option 2 via in-game:
Step 1 – In-game, access the Ballplayer menu in the top left corner of the front end menus
Step 2 – Press R1/RB to view the My Profile Tab
Step 3 – Select the Unlink Account tile
Step 4 – Confirm your choice
Step 5 – Your platform account will now be unlinked from your MLB The Show account. You will be kicked offline and returned to the “Press Any Button” screen.Thank you.
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@victor_sds_psn said in Linked account on The Show website; lost game progress:
Hey all. Apologies for the inconvenience with the linking system. Our engineers has been keeping an eye on this thread specifically, so thank you all for the reports and the details while we take a deeper look into things.
I know some have already tried this, but in case you're reading and haven't, try unlinking your account:
Option 1 via website:
Step 1 – Open a browser and go to theshow.com
Step 2 – Click on “My Account” in the top right of web browser
Step 3 – Click on The Show Icon to sign in to your MLB The Show Account
Step 4 – Click the “Unlink” button next to the platform you wish to unlink, then confirm your choice in the popup dialog
Step 5 – Your platform account will now be unlinked from your MLB The Show account. If you are currently logged into the account in-game, you will be kicked offline and returned to the “Press Any Button” screen.Option 2 via in-game:
Step 1 – In-game, access the Ballplayer menu in the top left corner of the front end menus
Step 2 – Press R1/RB to view the My Profile Tab
Step 3 – Select the Unlink Account tile
Step 4 – Confirm your choice
Step 5 – Your platform account will now be unlinked from your MLB The Show account. You will be kicked offline and returned to the “Press Any Button” screen.Thank you.
Thank you for the acknowledgement @Victor_SDS_PSN . We are all in a frantic state waiting for the resolution to this, as we all took considerable time and effort to progress our gameplay over opening weekend and we've been at a standstill for two days. I appreciate the engineering team looking into this. I can provide screenshots or information if they need more, although I'm sure there is more than enough information in these threads to understand the situation.
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@victor_sds_psn said in Linked account on The Show website; lost game progress:
Hey all. Apologies for the inconvenience with the linking system. Our engineers has been keeping an eye on this thread specifically, so thank you all for the reports and the details while we take a deeper look into things.
I know some have already tried this, but in case you're reading and haven't, try unlinking your account:
Option 1 via website:
Step 1 – Open a browser and go to theshow.com
Step 2 – Click on “My Account” in the top right of web browser
Step 3 – Click on The Show Icon to sign in to your MLB The Show Account
Step 4 – Click the “Unlink” button next to the platform you wish to unlink, then confirm your choice in the popup dialog
Step 5 – Your platform account will now be unlinked from your MLB The Show account. If you are currently logged into the account in-game, you will be kicked offline and returned to the “Press Any Button” screen.Option 2 via in-game:
Step 1 – In-game, access the Ballplayer menu in the top left corner of the front end menus
Step 2 – Press R1/RB to view the My Profile Tab
Step 3 – Select the Unlink Account tile
Step 4 – Confirm your choice
Step 5 – Your platform account will now be unlinked from your MLB The Show account. You will be kicked offline and returned to the “Press Any Button” screen.Thank you.
Hello,
Thanks for the reply. For most of us, option 1 just kicks us back to the login screen when we click unlink for either system, and for option 2 there is no unlink option in the game itself, just link. I did notice when signed into the mlbts account here that it says not connected, and the PS and Xbox buttons both have the unlink option under them. That doesn't seem right to me. Shouldn't the mlbts account say connected? -
@omegaeod_psn said in Linked account on The Show website; lost game progress:
First, sorry for everyone that lost content when linking/unlinking their account. Second, this is absolutely comical that they released this game with so many issues. I will NEVER pre order a game ever gain.
Same, I just wish it didn't cost me $100 and many hours of frustration to learn my lesson.
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@victor_sds_psn said in Linked account on The Show website; lost game progress:
Hey all. Apologies for the inconvenience with the linking system. Our engineers has been keeping an eye on this thread specifically, so thank you all for the reports and the details while we take a deeper look into things.
I know some have already tried this, but in case you're reading and haven't, try unlinking your account:
Option 1 via website:
Step 1 – Open a browser and go to theshow.com
Step 2 – Click on “My Account” in the top right of web browser
Step 3 – Click on The Show Icon to sign in to your MLB The Show Account
Step 4 – Click the “Unlink” button next to the platform you wish to unlink, then confirm your choice in the popup dialog
Step 5 – Your platform account will now be unlinked from your MLB The Show account. If you are currently logged into the account in-game, you will be kicked offline and returned to the “Press Any Button” screen.Option 2 via in-game:
Step 1 – In-game, access the Ballplayer menu in the top left corner of the front end menus
Step 2 – Press R1/RB to view the My Profile Tab
Step 3 – Select the Unlink Account tile
Step 4 – Confirm your choice
Step 5 – Your platform account will now be unlinked from your MLB The Show account. You will be kicked offline and returned to the “Press Any Button” screen.Thank you.
Victor (@Victor_SDS_PSN), thanks for replying. Brother, this does not work when trying to unlink my PSN account. I linked my new Xbox account with my Sony (in order to receive my loyalty awards). When I unlinked my Xbox account from the Sony one, I LOST EVERYTHING. I purchased the Jackie Robinson Edition and all my entitlements (aily doubles, 42 pack, stubs, etc) is gone. Many of us have had our pre-order content that we paid for erased.
Can't you all manually add this content back for us? Your support team constantly directs me (along with many on this forum to Microsoft). After five conversations with Microsoft they have assured me this is an issue on your team's end. I have an email from Microsoft stating this. Please refer to ticket # 57737, 51501. I have replied to all these tickets with proof and images of my purchase and conversations with Microsoft.
We are trying to be patient, but the game seems unplayable when content is erasing.
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For what it's worth, I figured I'd try on my PS4 since I bought the PS5 version, I guess we get PS4 also. The first time I load up PS4 it gives me this message:
BALL PLAYER CONFLICT, your local ball player data is different than what's on the server. Choose which save data you to keep.
Then is shows my ball player I created on PS5 he's a level 59 and has a different look and name, then the second option is the default Joe Random.
So here's more proof "some of the data" is on their server. We just need them to return our other items, data, rewards, etc.
