I need help! Network Error: An Unhandled Server Exception Occurred

SDS

Hi,
I cannot play Diamond Dynasty because of an error "Network Error: An Unhandled Server Exception occurred". I have tried uninstalling and reinstalling the game, unplugging for a few minutes, resetting my PS4, and resetting my internet.

I am always getting the error whenever I try to load DD. I can play RTTS, MTO, Franchise, etc. However, I only play DD so this is very much stopping me from playing the game. It's not a PSN issue because I can get online on other games and have network status as OK when I test Internet connection. When I first start the game I see the Show20 Schedule, but after I try to enter DD and get the error that Schedule turns into a "Server cannot be reached at this time" screen.

I can't even login to DD and when I try I get this error every time. I don't know what to do besides submitting an Account Issue on the SDS website and posting here. I read a thread from someone that had this issue, but I don't know how it got resolved or who else I should contact.

Maybe you guys could help me out?
@Victor_SDS @SDS_Jax @Pat_SDS @DonyellFreak

Images of the error:
https://ibb.co/027kZfk
https://ibb.co/s14hgLB

Previous Thread:
https://forums.theshownation.com/topic/7033/i-need-help-getting-the-error-an-unhandled-server-exception-occurred/4

thanks!

SDS

Is your PS Plus subscription working?

SDS

Thanks for the reply @raesone . Yes my PS Plus account is active and working and Playstation Network Sign-in is Successful. I'm able to download games from PS+

SDS

@pistol27pete said in I need help! Network Error: An Unhandled Server Exception Occurred:

Thanks for the reply @raesone . Yes my PS Plus account is active and working and Playstation Network Sign-in is Successful. I'm able to download games from PS+

Perhaps you should contact theshow@playstation.sony.com for help regarding this issue.

SDS

Thanks again @raesone I just shot them an email. Hoping they respond faster to that then expected wait of filing a ticket.

SDS

Is your license for the game up to date?

Don't remember but how to check it; but I remember a year or so ago that people had to do something with their license to get the game to connect.

SDS

I've never heard of that so not really sure where to check. I'm hoping SDS gets back to me soon to see if I can try that license option.

SDS

Thanks @AGENTSxOFxCHAOS . I tried that and it didn't work 😞 very frustrating.

SDS

@pistol27pete said in I need help! Network Error: An Unhandled Server Exception Occurred:

Hi,
I cannot play Diamond Dynasty because of an error "Network Error: An Unhandled Server Exception occurred". I have tried uninstalling and reinstalling the game, unplugging for a few minutes, resetting my PS4, and resetting my internet.

I am always getting the error whenever I try to load DD. I can play RTTS, MTO, Franchise, etc. However, I only play DD so this is very much stopping me from playing the game. It's not a PSN issue because I can get online on other games and have network status as OK when I test Internet connection. When I first start the game I see the Show20 Schedule, but after I try to enter DD and get the error that Schedule turns into a "Server cannot be reached at this time" screen.

I can't even login to DD and when I try I get this error every time. I don't know what to do besides submitting an Account Issue on the SDS website and posting here. I read a thread from someone that had this issue, but I don't know how it got resolved or who else I should contact.

Maybe you guys could help me out?
@Victor_SDS @SDS_Jax @Pat_SDS @DonyellFreak

Images of the error:
https://ibb.co/027kZfk
https://ibb.co/s14hgLB

Previous Thread:
https://forums.theshownation.com/topic/7033/i-need-help-getting-the-error-an-unhandled-server-exception-occurred/4

thanks!

I’m willing to bet it’s you’re router? I understand you’re internet is working, but I’m still betting it’s you’re router. I had the same problem about a month ago. Bought the Netgear Nighthawk router......I’ve had zero problems since.

SDS

I’m having this same issue, it started today about 6 hours ago. And I’ve done everything to try and fix it but nothing seems to be working. Extremely frustrating!

SDS

Interesting. But I a little confused as to why it would be the router since I've been playing DD since the game launch totally fine and nothing has changed. The router I have is a Netgear but it's not the Nighthawk, it's a Netgear N300 wnr2000. Do you think I should try upgrading it?

SDS

I personally don’t think it’s a router issue, I have a nighthawk and I’m having the same issue you are.

SDS

same issue here

SDS

i can't even log in to the show nation from my phone either though. must be a server issue... not seeing anything about it being down though

SDS

@pistol27pete said in I need help! Network Error: An Unhandled Server Exception Occurred:

Interesting. But I a little confused as to why it would be the router since I've been playing DD since the game launch totally fine and nothing has changed. The router I have is a Netgear but it's not the Nighthawk, it's a Netgear N300 wnr2000. Do you think I should try upgrading it?

Then I stand corrected. My issue started in July. Constantly getting disconnected from DD. It was the cheapo Charter Spectrum router. But if you already have a Netgear router, then I have no clue.

SDS

@pistol27pete said in I need help! Network Error: An Unhandled Server Exception Occurred:

Interesting. But I a little confused as to why it would be the router since I've been playing DD since the game launch totally fine and nothing has changed. The router I have is a Netgear but it's not the Nighthawk, it's a Netgear N300 wnr2000. Do you think I should try upgrading it?

It could be a firewall issue. If your NAT type is set to strict, you might have connectivity issues. Try to put your PS4 device in DMZ (demilitarized zone) to work around a possible firewall and as a result will put your NAT type to Open. You can Google your router model on how to do this.

SDS

Same issue for me. It happened this morning for me right after I played a conquest game

SDS

@slamdunk_316 said in I need help! Network Error: An Unhandled Server Exception Occurred:

Same issue for me. It happened this morning for me right after I played a conquest game

Happened to me after the 8th inning Showdown

SDS

I actually remembered that I have a Netgear Nighthawk R7000 sitting around and I booted that up and connected to that network. I set up the IP Address and WiFi Mac Address from the PS4 and added it under Address Reservation in the LAN settings. I also enabled the Default DMZ server with the IP address of the PS4 (192.168.1.3) and set NAT Filtering to Open. Booted up the Show and still getting the same error. Not really sure where to go from here. FWIW when I check connection status on the PS4 NAT type is Type 2 and Proxy Server is set to Do Not Use. Super frustrating.