Companion App says complete tutorial or login in console first

[Manu__SDS_MLBTS]

Howdy,

we are still working on this issue! In about 90% of the cases, we observed simply signing out and into the app will trigger the necessary refresh of data to remove the warning.

But, If that does not work for you it does not make sense to continue trying, it could be an issue related to the inventory which is being debugged.

Please let us know (if you haven't already) which platform is affected!

[Motoman1045729_XBL]

I’m having the same problem on Xbox Series X.

[CmiIl-_PSN]

Still not fixed tried all apparent solutions so dumb

[coachrank_PSN]

PS5 - Having same issues. Have turned off phone. Logged off app. Etc etc. appreciate all work and cheers to Opening Day !!

[CmiIl-_PSN]

New update, same problem, still not fixed and asking for me to complete tutorial all though I have.

[duhbig2hundo_MLBTS]

I am also still having this problem with the app and my ps5 version. The app says I need to complete the tutorial, but I have. I have also tried logging out and signing back in.

[CmiIl-_PSN]

Same very annoying, would love a fix SDS

[Pat_SDS_MLBTS]

For those that still experience this issue, please create a ticket so that we can check your account and fix the issue. Thanks!

[CmiIl-_PSN]

Mine is finally fixed thank you

[Wesley Mantooth_XBL]

This started happening to me last night. I am on Xbox and Android. I have logged out and signed in multiple times and even tried deleting and re-downloading the app without success.

[mac91red_PSN]

Not working for me either. Tried logging in and out. Tried unlink and relink. Mac91red game tag on ps5

[GoozeFn_PSN]

Same. Been working all year before this. I’m about to give up on this year. Tired of being disappointed in everything they do.

[LaidbackLuke_MLBTS]

Yeah same issue for me here too. Worked perfectly fine until last night.

[BrthrDarkness_PSN]

I am also having the prob with it saying complete the tutorial and I'm already like 50 hours in. I tried signing in and out and also reinstalling nothing is helping

[dodger22fan_MLBTS]

Was working until this morning. Now same thing.

[waitingfirgordo_MLBTS]

Same issue

[Hackattacker32_XBL]

Hey, I’ve been experiencing this for the whole entire duration of this year, and I’ve seen a few other people experiencing this as well, which they got it fixed. I’ve basically tried everything, and I need a manual fix at this point because there’s nothing I can do. Please fix this!!!! My username is Hackattacker32, let me know if you need anything more.

[FinsUp81_PSN]

I’m having the same issue! I need y’all to fix this!

[Pat_SDS_MLBTS]

Hi,

For those stuck with this error, please create a ticket here:
https://theshow.sonysandiegostudio.games/hc/en-us/requests/new?ticket_form_id=360003012253

Our support team can assist in fixing your accounts.

Thanks!

[AllRise__99_PSN]

@Pat_SDS I already created one almost a week ago with the same issue. No response. ABSOLUTELY PATHETIC. I’m a ICU nurse who can’t afford to be late for one second. You answer emails all day and can’t do your job. FIX IT.