Sometimes you just have to let go....
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I love MLB The Show and I have played the game for over a decade. I have always been a die-hard PlayStation fan as well. I have owned every instance of PS consoles and video games have always given me a release from stress in my life. But recently I do not feel the same love from either PS or SDS. My account was main account (SevisonJN) was banned for a single charge back of $99.99 for a 150k stubs bundle that was never redeemed. PlayStation recommended the action and two days later SDS banned me from online play.
I reached out to PlayStation support who told me that I needed to work through SDS since they are the ones who banned me. I reached out to SDS support who told me that PlayStation banned me. I spoke with 7 PlayStation reps who would not make a call to SDS on my behalf. My complaints were escalated to two separate Managers who reiterated that I had never been banned by PlayStation and that my charge back met PlayStations guidelines. Between my two accounts I am pushing $3000 in game purchases and this one instance of a $99.99 chargeback got me a one-year suspension.
I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing. I tried giving PlayStation and SDS time to work this out, but we are pushing two months of my suspension and no communication has occurred in over 6 weeks. I really do feel this is a gut punch for a couple of reasons. First, there is no means for me to prove myself innocent. There is a lookup tool on the PlayStation site where they will email you if you are banned, but they do not email you anything if your account isn't banned. There is no person at SDS to talk to and provide supporting evidence. There is no way to escalate this to anyone who will work this issue from a Sony Corporate, PlayStation corporate or SDS corporate perspective. I even tried to access a regional sales rep to see if they could assist me.
Everyone says this is just a video game and they are right. But if you spent $3000 and got banned for a $99.99 chargeback, how would you feel? I suppose an extra $3000 a year would buy me a really nice vacation. I wish my loyalty was reciprocated and someone would at least merge my old account cards with my new account card so I could move forward. But this post will likely just get me banned on my new account. I guess sometimes you just have to relize that nobody is going to help you and just let go. I wish you all the best, but I just can't do this anymore.
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@FellsPointGuy_PSN said in Sometimes you just have to let go....:
I love MLB The Show and I have played the game for over a decade. I have always been a die-hard PlayStation fan as well. I have owned every instance of PS consoles and video games have always given me a release from stress in my life. But recently I do not feel the same love from either PS or SDS. My account was main account (SevisonJN) was banned for a single charge back of $99.99 for a 150k stubs bundle that was never redeemed. PlayStation recommended the action and two days later SDS banned me from online play.
I reached out to PlayStation support who told me that I needed to work through SDS since they are the ones who banned me. I reached out to SDS support who told me that PlayStation banned me. I spoke with 7 PlayStation reps who would not make a call to SDS on my behalf. My complaints were escalated to two separate Managers who reiterated that I had never been banned by PlayStation and that my charge back met PlayStations guidelines. Between my two accounts I am pushing $3000 in game purchases and this one instance of a $99.99 chargeback got me a one-year suspension.
I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing. I tried giving PlayStation and SDS time to work this out, but we are pushing two months of my suspension and no communication has occurred in over 6 weeks. I really do feel this is a gut punch for a couple of reasons. First, there is no means for me to prove myself innocent. There is a lookup tool on the PlayStation site where they will email you if you are banned, but they do not email you anything if your account isn't banned. There is no person at SDS to talk to and provide supporting evidence. There is no way to escalate this to anyone who will work this issue from a Sony Corporate, PlayStation corporate or SDS corporate perspective. I even tried to access a regional sales rep to see if they could assist me.
Everyone says this is just a video game and they are right. But if you spent $3000 and got banned for a $99.99 chargeback, how would you feel? I suppose an extra $3000 a year would buy me a really nice vacation. I wish my loyalty was reciprocated and someone would at least merge my old account cards with my new account card so I could move forward. But this post will likely just get me banned on my new account. I guess sometimes you just have to relize that nobody is going to help you and just let go. I wish you all the best, but I just can't do this anymore.
wow mate your story is brutal to read - i am sorry to hear that - SDS should be ashamed of themselves that is horrible customer service
unbelievable !!! i hope it gets resolved for you
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@TheHungryHole said in Sometimes you just have to let go....:
@FellsPointGuy_PSN said in Sometimes you just have to let go....:
I love MLB The Show and I have played the game for over a decade. I have always been a die-hard PlayStation fan as well. I have owned every instance of PS consoles and video games have always given me a release from stress in my life. But recently I do not feel the same love from either PS or SDS. My account was main account (SevisonJN) was banned for a single charge back of $99.99 for a 150k stubs bundle that was never redeemed. PlayStation recommended the action and two days later SDS banned me from online play.
I reached out to PlayStation support who told me that I needed to work through SDS since they are the ones who banned me. I reached out to SDS support who told me that PlayStation banned me. I spoke with 7 PlayStation reps who would not make a call to SDS on my behalf. My complaints were escalated to two separate Managers who reiterated that I had never been banned by PlayStation and that my charge back met PlayStations guidelines. Between my two accounts I am pushing $3000 in game purchases and this one instance of a $99.99 chargeback got me a one-year suspension.
I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing. I tried giving PlayStation and SDS time to work this out, but we are pushing two months of my suspension and no communication has occurred in over 6 weeks. I really do feel this is a gut punch for a couple of reasons. First, there is no means for me to prove myself innocent. There is a lookup tool on the PlayStation site where they will email you if you are banned, but they do not email you anything if your account isn't banned. There is no person at SDS to talk to and provide supporting evidence. There is no way to escalate this to anyone who will work this issue from a Sony Corporate, PlayStation corporate or SDS corporate perspective. I even tried to access a regional sales rep to see if they could assist me.
Everyone says this is just a video game and they are right. But if you spent $3000 and got banned for a $99.99 chargeback, how would you feel? I suppose an extra $3000 a year would buy me a really nice vacation. I wish my loyalty was reciprocated and someone would at least merge my old account cards with my new account card so I could move forward. But this post will likely just get me banned on my new account. I guess sometimes you just have to relize that nobody is going to help you and just let go. I wish you all the best, but I just can't do this anymore.
wow mate your story is brutal to read - i am sorry to hear that - SDS should be ashamed of themselves that is horrible customer service
unbelievable !!! i hope it gets resolved for you
SDS isn't horrible. They are just human. Sometimes policies do not align. I thought since Sony owns SDS and Sony own PlayStation that this would be an easier resolution, but they might as well be two separate entities. I have defended SDS a lot on these boards in the past. I just can't defend an unjustified ban, especially since I am clearly a paying customer and not one trying to defraud Sony or SDS.
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That's a brutal story. I would seriously consider leaving this franchise in the rear view mirror after something like that. It's not worth the stress, time, and money anyway for most people, but especially for you having to go through all of this nonsense. I doubt they will resolve your issue in a timely matter also, sadly they do not seem to care one bit.
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@raesONE-_PSN said in Sometimes you just have to let go....:
That's a brutal story. I would seriously consider leaving this franchise in the rear view mirror after something like that. It's not worth the stress, time, and money anyway for most people, but especially for you having to go through all of this nonsense. I doubt they will resolve your issue in a timely matter also, sadly they do not seem to care one bit.
I think there are so many people who spin a story when they get banned and that may stop SDS from looking into these types of issues as thoroughly. But what about those of us that are telling the truth? I haven't even received any communication that my issue is being worked on. Nobody owes me anything, but I essentially bought something that I am now restricted from without representation of any kind.
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@FellsPointGuy_PSN said in
I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing.
This is very unfortunate and I hope someone from SDS reads your post and looks more into how they could fix this mess.
A positive spin is that those S1-S2 cards have expired (or soon will be) anyway. That is a bummer for all of us. So we all have cards that we have earned, or purchased, in which SDS has forbidden us to use in online RS. Therefore, maybe try to enjoy the S3 cards you have earned, at least until they expire, and start looking forward to S4.
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@FellsPointGuy_PSN said in Sometimes you just have to let go....:
@raesONE-_PSN said in Sometimes you just have to let go....:
That's a brutal story. I would seriously consider leaving this franchise in the rear view mirror after something like that. It's not worth the stress, time, and money anyway for most people, but especially for you having to go through all of this nonsense. I doubt they will resolve your issue in a timely matter also, sadly they do not seem to care one bit.
I think there are so many people who spin a story when they get banned and that may stop SDS from looking into these types of issues as thoroughly. But what about those of us that are telling the truth? I haven't even received any communication that my issue is being worked on. Nobody owes me anything, but I essentially bought something that I am now restricted from without representation of any kind.
Sometimes an occurrence as brutal as this one becomes the revelation a person needed and is the catalyst for some much needed change.
This year’s game was the best thing that happened to me. I no longer want to grind and I cancelled my PS membership (it’ll expire in a couple months).
Consequently, my relationship with other aspects of life have improved.
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Honestly I say good riddance more than 50% of the online player base are griefers and generally unpleasant to play against. Between the mouse and keyboard users, bunt cheesers, cronus users, and lag switchers I’m sure what ever you did to get banned was completely warranted and well deserved. With the way SDS manages this game whatever you did was probably especially egregious and I hope you realize that now. I genuinely don’t believe a word you said about what led to your ban.
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@TPB-Violet-9_XBL said in Sometimes you just have to let go....:
Honestly I say good riddance more than 50% of the online player base are griefers and generally unpleasant to play against. Between the mouse and keyboard users, bunt cheesers, cronus user, and lag switchers I’m sure what ever you did to get banned was completely warranted and well deserved. With the way SDS manages this game whatever you did was probably especially egregious and I hope you realize that now.
Chargeback ban... none of the things you mentioned had anything to do with me, but thanks for contributing nothing of substance to my thread. Have a great night.
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@xElRojo44x_MLBTS said in Sometimes you just have to let go....:
@FellsPointGuy_PSN said in
I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing.
This is very unfortunate and I hope someone from SDS reads your post and looks more into how they could fix this mess.
A positive spin is that those S1-S2 cards have expired (or soon will be) anyway. That is a bummer for all of us. So we all have cards that we have earned, or purchased, in which SDS has forbidden us to use in online RS. Therefore, maybe try to enjoy the S3 cards you have earned, at least until they expire, and start looking forward to S4.
Those cards will be needed for bigger sets in the future I think.
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@FellsPointGuy_PSN said in
Those cards will be needed for bigger sets in the future I think.
If so, that would be frustrating. Hopefully they work this out in your favor. It is not cool to grind and put that work in for nothing.
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Sorry that happened to you. It sucks for sure and Sony and SDS should have some better communication lines for the sake of their customers. The fact that it sounds like neither entity is willing to call the other and work through the issue is unacceptable. But as someone who has worked support on a much smaller scale I know that companies look at resolution rates and nobody wants to spend hours trying to solve one tricky issue when they can resolve a half dozen easy issues in the same time span.
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Call Sony. Call sds. Record both. Why? I think we would all like to hear it for ourselves. Seriously, have you ever considered flipping cards? I didnt know how so i learned for fun. I made 400k in 3 days. You could probably make a ton more. Best of luck with the ban!
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Unreal, I wish I had any advice to give, much like others in the thread. This is just horrible to read and I feel awful for you. Best wishes
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@nonessential____PSN said in Sometimes you just have to let go....:
Call Sony. Call sds. Record both. Why? I think we would all like to hear it for ourselves. Seriously, have you ever considered flipping cards? I didnt know how so i learned for fun. I made 400k in 3 days. You could probably make a ton more. Best of luck with the ban!
There is no option to call SDS. I tried multiple times. The support line for SDS sends you right back to the PlayStation line. PlayStation support refused to send me an email stating that my account was not currently and has never been banned or suspended. I asked for a detailed text log to be sent to me as I communicated via their chat to document my struggles. They said that I could copy text out of the chat window, but they didn't send conversations out. I provided the conversation number that PlayStation centralized all of my chats into and sent that to SDS. I even sent the chat text to SDS support on one occasion. On the phone they put you on hold to review the ticket notes and then come back and say that there is nothing they can do like the previous agents and managers stated. From there they "escalate" the ticket, but they only say it is to the only group that can help. That group is not SDS per the reps. From there, conversation stops.
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@BJDUBBYAH_PSN said in Sometimes you just have to let go....:
Unreal, I wish I had any advice to give, much like others in the thread. This is just horrible to read and I feel awful for you. Best wishes
I am a high-volume support lead for a very large corporation. I handle upwards of 750 calls the first 2 weeks of each month and I test new software builds the second half of each month. So I understand to a small degree the type of responsibility the folks at Sony and SDS have on a daily basis. I just need one person to believe what I am saying and look into my issue. I have all the proof. I have records and if the only problem is I was banned/suspended for a chargeback in error then look at all of the purchases I have made for MLB The Show 23 and then look at my one single charge back over 10 years. Or chat with a PS rep and ask if I have ever been banned/suspended. But if that can't be done then just transfer my cards to my new account so I don't lose all progress and I will handle things from there.
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Maybe @The_Canuckler and @BJDUBBYAH_PSN can help. They love praising SDS for their hard work L@L
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@FellsPointGuy_PSN said in Sometimes you just have to let go....:
I love MLB The Show and I have played the game for over a decade. I have always been a die-hard PlayStation fan as well. I have owned every instance of PS consoles and video games have always given me a release from stress in my life. But recently I do not feel the same love from either PS or SDS. My account was main account (SevisonJN) was banned for a single charge back of $99.99 for a 150k stubs bundle that was never redeemed. PlayStation recommended the action and two days later SDS banned me from online play.
I reached out to PlayStation support who told me that I needed to work through SDS since they are the ones who banned me. I reached out to SDS support who told me that PlayStation banned me. I spoke with 7 PlayStation reps who would not make a call to SDS on my behalf. My complaints were escalated to two separate Managers who reiterated that I had never been banned by PlayStation and that my charge back met PlayStations guidelines. Between my two accounts I am pushing $3000 in game purchases and this one instance of a $99.99 chargeback got me a one-year suspension.
I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing. I tried giving PlayStation and SDS time to work this out, but we are pushing two months of my suspension and no communication has occurred in over 6 weeks. I really do feel this is a gut punch for a couple of reasons. First, there is no means for me to prove myself innocent. There is a lookup tool on the PlayStation site where they will email you if you are banned, but they do not email you anything if your account isn't banned. There is no person at SDS to talk to and provide supporting evidence. There is no way to escalate this to anyone who will work this issue from a Sony Corporate, PlayStation corporate or SDS corporate perspective. I even tried to access a regional sales rep to see if they could assist me.
Everyone says this is just a video game and they are right. But if you spent $3000 and got banned for a $99.99 chargeback, how would you feel? I suppose an extra $3000 a year would buy me a really nice vacation. I wish my loyalty was reciprocated and someone would at least merge my old account cards with my new account card so I could move forward. But this post will likely just get me banned on my new account. I guess sometimes you just have to relize that nobody is going to help you and just let go. I wish you all the best, but I just can't do this anymore.
Spending $3000 should definitely earn you a ban.
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@FellsPointGuy_PSN said in Sometimes you just have to let go....:
@TPB-Violet-9_XBL said in Sometimes you just have to let go....:
Honestly I say good riddance more than 50% of the online player base are griefers and generally unpleasant to play against. Between the mouse and keyboard users, bunt cheesers, cronus user, and lag switchers I’m sure what ever you did to get banned was completely warranted and well deserved. With the way SDS manages this game whatever you did was probably especially egregious and I hope you realize that now.
Chargeback ban... none of the things you mentioned had anything to do with me, but thanks for contributing nothing of substance to my thread. Have a great night.
He never brings anything of substance. Sorry to hear issues
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@ItsAmeMario64_MLBTS said in Sometimes you just have to let go....:
@FellsPointGuy_PSN said in Sometimes you just have to let go....:
I love MLB The Show and I have played the game for over a decade. I have always been a die-hard PlayStation fan as well. I have owned every instance of PS consoles and video games have always given me a release from stress in my life. But recently I do not feel the same love from either PS or SDS. My account was main account (SevisonJN) was banned for a single charge back of $99.99 for a 150k stubs bundle that was never redeemed. PlayStation recommended the action and two days later SDS banned me from online play.
I reached out to PlayStation support who told me that I needed to work through SDS since they are the ones who banned me. I reached out to SDS support who told me that PlayStation banned me. I spoke with 7 PlayStation reps who would not make a call to SDS on my behalf. My complaints were escalated to two separate Managers who reiterated that I had never been banned by PlayStation and that my charge back met PlayStations guidelines. Between my two accounts I am pushing $3000 in game purchases and this one instance of a $99.99 chargeback got me a one-year suspension.
I created this account and recompleted all Conquest maps, TA3, most of TA2 and part of TA1. But having all of the cards from the first 2 seasons in one account and then all of the cards in this account is demoralizing. I tried giving PlayStation and SDS time to work this out, but we are pushing two months of my suspension and no communication has occurred in over 6 weeks. I really do feel this is a gut punch for a couple of reasons. First, there is no means for me to prove myself innocent. There is a lookup tool on the PlayStation site where they will email you if you are banned, but they do not email you anything if your account isn't banned. There is no person at SDS to talk to and provide supporting evidence. There is no way to escalate this to anyone who will work this issue from a Sony Corporate, PlayStation corporate or SDS corporate perspective. I even tried to access a regional sales rep to see if they could assist me.
Everyone says this is just a video game and they are right. But if you spent $3000 and got banned for a $99.99 chargeback, how would you feel? I suppose an extra $3000 a year would buy me a really nice vacation. I wish my loyalty was reciprocated and someone would at least merge my old account cards with my new account card so I could move forward. But this post will likely just get me banned on my new account. I guess sometimes you just have to relize that nobody is going to help you and just let go. I wish you all the best, but I just can't do this anymore.
Spending $3000 should definitely earn you a ban.
LOL... everyone says this, but it is really the only thing I splurge on every year. I grind too, but I like opening packs and pulling the rare cards verses buying them.
