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HDMI port on Series X

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  • AlexTheGreater7_XBLA Offline
    AlexTheGreater7_XBLA Offline
    AlexTheGreater7_XBL
    wrote on last edited by
    #1

    Anyone experienced issues with the HDMI port on their system? Mine keeps displaying Device Not Found whenever I load into a game or app.

    I've tried different cables and different ports on the TV and no change. Then I plugged my XBox One back in and it worked fine, no issues.

    I've only had it like 6 weeks.

    jake98833_PSNJ 2 Replies Last reply
    0
  • jake98833_PSNJ Offline
    jake98833_PSNJ Offline
    jake98833_PSN
    replied to Guest on last edited by
    #2

    @AlexTheGreater7_XBL said in HDMI port on Series X:

    Anyone experienced issues with the HDMI port on their system? Mine keeps displaying Device Not Found whenever I load into a game or app.

    I've tried different cables and different ports on the TV and no change. Then I plugged my XBox One back in and it worked fine, no issues.

    I've only had it like 6 weeks.

    I would contact Microsoft directly about a repair because it sounds like your HDMI port has been damaged

    1 Reply Last reply
    0
  • jake98833_PSNJ Offline
    jake98833_PSNJ Offline
    jake98833_PSN
    replied to Guest on last edited by
    #3

    @AlexTheGreater7_XBL said in HDMI port on Series X:

    Anyone experienced issues with the HDMI port on their system? Mine keeps displaying Device Not Found whenever I load into a game or app.

    I've tried different cables and different ports on the TV and no change. Then I plugged my XBox One back in and it worked fine, no issues.

    I've only had it like 6 weeks.

    Do you see any visible damage to the pins on the HDMI port?

    AlexTheGreater7_XBLA 1 Reply Last reply
    0
  • AlexTheGreater7_XBLA Offline
    AlexTheGreater7_XBLA Offline
    AlexTheGreater7_XBL
    wrote on last edited by
    #4

    So I figured it out after some experimenting.....
    I got a new sound bar for Christmas and for whatever reason, it was conflicting with the Xbox. As soon as I unplugged the HDMI for the sound bar, the Xbox popped right on like it was nothing.

    1 Reply Last reply
    0
  • AlexTheGreater7_XBLA Offline
    AlexTheGreater7_XBLA Offline
    AlexTheGreater7_XBL
    replied to Guest on last edited by
    #5

    @jake98833_PSN said in HDMI port on Series X:

    @AlexTheGreater7_XBL said in HDMI port on Series X:

    Anyone experienced issues with the HDMI port on their system? Mine keeps displaying Device Not Found whenever I load into a game or app.

    I've tried different cables and different ports on the TV and no change. Then I plugged my XBox One back in and it worked fine, no issues.

    I've only had it like 6 weeks.

    Do you see any visible damage to the pins on the HDMI port?

    That was what I was afraid of but everything there looks fine.

    jake98833_PSNJ 2 Replies Last reply
    0
  • jake98833_PSNJ Offline
    jake98833_PSNJ Offline
    jake98833_PSN
    replied to Guest on last edited by
    #6

    @AlexTheGreater7_XBL said in HDMI port on Series X:

    @jake98833_PSN said in HDMI port on Series X:

    @AlexTheGreater7_XBL said in HDMI port on Series X:

    Anyone experienced issues with the HDMI port on their system? Mine keeps displaying Device Not Found whenever I load into a game or app.

    I've tried different cables and different ports on the TV and no change. Then I plugged my XBox One back in and it worked fine, no issues.

    I've only had it like 6 weeks.

    Do you see any visible damage to the pins on the HDMI port?

    That was what I was afraid of but everything there looks fine.

    Do you see any dirt/debris in the port? You could try 90-100% isopropyl alcohol and cotton swabs and GENTLY clean the pins and see if that works just wait for it to dry

    1 Reply Last reply
    0
  • jake98833_PSNJ Offline
    jake98833_PSNJ Offline
    jake98833_PSN
    replied to Guest on last edited by
    #7

    @AlexTheGreater7_XBL said in HDMI port on Series X:

    @jake98833_PSN said in HDMI port on Series X:

    @AlexTheGreater7_XBL said in HDMI port on Series X:

    Anyone experienced issues with the HDMI port on their system? Mine keeps displaying Device Not Found whenever I load into a game or app.

    I've tried different cables and different ports on the TV and no change. Then I plugged my XBox One back in and it worked fine, no issues.

    I've only had it like 6 weeks.

    Do you see any visible damage to the pins on the HDMI port?

    That was what I was afraid of but everything there looks fine.

    Oh disregard I didn't see the follow up glad it worked out 👍

    1 Reply Last reply
    1
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