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How do you change the email you sign in with for the app?

Scheduled Pinned Locked Moved Companion App
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  • PepDizz3_XBLP Offline
    PepDizz3_XBLP Offline
    PepDizz3_XBL
    wrote on last edited by
    #1

    Tried signing into the app and used the wrong email, and now when I try to sign in it shows that email and doesn’t allow me to change it to the correct one. Any ideas? I tried uninstalling the app but it still has that email pop up when I click to sign in through Xbox. Thanks.

    1 Reply Last reply
    1
  • DaWinner_27_PSND Offline
    DaWinner_27_PSND Offline
    DaWinner_27_PSN
    wrote on last edited by
    #2

    Also having this issue.

    1 Reply Last reply
    0
  • HustlinOwl_PSNH Offline
    HustlinOwl_PSNH Offline
    HustlinOwl_PSN
    wrote on last edited by
    #3

    Did you see this?
    @pat_sds_psn said in Wrong Microsoft account:

    Hi!

    Please open your default browser and go to the Microsoft site: https://login.microsoftonline.com. Please logout there and try to login in the app again.

    if iOS, go to Safari. If Android, go to Chrome.

    I hope this helps. Thanks!

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  • DaWinner_27_PSND Offline
    DaWinner_27_PSND Offline
    DaWinner_27_PSN
    wrote on last edited by
    #4

    I tried clearing browser history and cookies which did not work. Logging out of Microsoft obviously isn’t an option for me as I am on playstation. I have tried everything I can think of: logging out on the website, uninstalling the app, clearing cache, restarting my phone, logging in to a Microsoft account that doesn’t have MLBTS connected and nothing is working. Does anybody know how to fix this issue?

    HustlinOwl_PSNH 1 Reply Last reply
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  • HustlinOwl_PSNH Offline
    HustlinOwl_PSNH Offline
    HustlinOwl_PSN
    replied to Guest on last edited by
    #5

    @dawinner_27_psn said in How do you change the email you sign in with for the app?:

    I tried clearing browser history and cookies which did not work. Logging out of Microsoft obviously isn’t an option for me as I am on playstation. I have tried everything I can think of: logging out on the website, uninstalling the app, clearing cache, restarting my phone, logging in to a Microsoft account that doesn’t have MLBTS connected and nothing is working. Does anybody know how to fix this issue?

    Sign out of Sony.com?

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    0
  • DaWinner_27_PSND Offline
    DaWinner_27_PSND Offline
    DaWinner_27_PSN
    wrote on last edited by
    #6

    I’ve never signed into sony outside of the companion app so it doesn’t show me as logged in.

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  • Philster_MLBTSP Offline
    Philster_MLBTSP Offline
    Philster_MLBTS
    wrote on last edited by
    #7

    Change your password and it should work

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