If you're missing your items...
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@victor_sds_psn said in If you're missing your items...:
Special edition items, pre-order bonuses, marketplace orders, or stubs -
The support team is working to return all verified missing items. Please submit an account issue ticket here if you haven't done so already.
What pictures should I include? I have packed him 3 times, sold one, kept one, and then 1 disappeared. I would be happy to include pictures but I am not sure what pictures will help expedite the process of getting back my player or the 400,000 stubs.
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I just wish we can get the missing players and equipment that is missing in the game. I would like to start my franchise now. I thought RidinRosters was working with SDS, so why is the minor league players not updated. If you want to start a franchise you have to wait two months now to start it. Love the game but mad I can't enjoy it now!
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I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
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@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
I got the exact same email for my missing Gerrit Cole and it wasnt there in my inventory either
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@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
@bmoo44_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
I got the exact same email for my missing Gerrit Cole and it wasnt there in my inventory either
Same here, received an email last night that all verified items should have been returned to my inventory. Was some cards and stubs in my case; but I received nothing. Seems to be a bit of a trend.
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Been a week now since I put in my ticket for missing stubs and cards. All can be verified through my buy/sell orders and the packs I pulled.
Can you please advise when you expect to review and respond to my ticket? Been playing the show since 2015. Been a loyal fan.
Please let me know. Thanks!
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SDS- how are we coming along with all the fake emails that were sent to consumers saying inventory was put back into our accounts but really have not?
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@freddy_sez_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
@bmoo44_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
I got the exact same email for my missing Gerrit Cole and it wasnt there in my inventory either
Same here, received an email last night that all verified items should have been returned to my inventory. Was some cards and stubs in my case; but I received nothing. Seems to be a bit of a trend.
Freddy
You get any inventory back -
@Victor_SDS - This is not the way my guy. You've gotta be able to make this right on your end. Relying on users to not only realize they are missing something, but figuring out how to reach out to get it corrected is asking a lot from your average player of this game when at the end of the day...this is your mistake and therefore your problem. Especially considering often it is children. I reached out on April 1st and first was contacted by SDS support on April 7th. The initial response I received was that this was simply a visual glitch and I didn't really lose any stubs. ARE YOU FREAKING KIDDING ME?!?!? I had to comb through my orders in an excel spreadsheet to figure out I was missing 8 items, which I responded nicely and told him the 8 items i was missing. The next day I was compensated 200k stubs roughly which seems fair, except I would have definitely sold those items for almost double that on launch day. I'm less concerned with my resolution, as at the end of the day a ton of people are going to have lost stubs and not be compensated. This policy of yours amounts to literal stealing as people pay real money for stubs. So 12 year old timmy who's parents spent an extra $50 so he could have some stubs to buy some players, all of a sudden loses stubs to your market glitch and probably never gets them back because he probably doesn't cruise through the forums and is unlikely to be following on twitter. Sucks to suck I guess Timmy...right Victor? I'm thoroughly disgusted with your handling of the market/stub glitches and you should be ashamed. I'll give you all the slack in the world for gameplay related issues, but not for literally stealing stubs/money from people and not making it right...
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@bmoo44_psn said in If you're missing your items...:
SDS- how are we coming along with all the fake emails that were sent to consumers saying inventory was put back into our accounts but really have not?
I got the same email, I didn't get any item i got my compensation entirely in the form of stubs...which was fine. Hopefully you knew your stub count before they sent the email because you probably just got stubs based on my experience.
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@wolfski0412_psn said in If you're missing your items...:
@bmoo44_psn said in If you're missing your items...:
SDS- how are we coming along with all the fake emails that were sent to consumers saying inventory was put back into our accounts but really have not?
I got the same email, I didn't get any item i got my compensation entirely in the form of stubs...which was fine. Hopefully you knew your stub count before they sent the email because you probably just got stubs based on my experience.
No stubs either
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@bmoo44_psn said in If you're missing your items...:
@freddy_sez_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
@bmoo44_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
I got the exact same email for my missing Gerrit Cole and it wasnt there in my inventory either
Same here, received an email last night that all verified items should have been returned to my inventory. Was some cards and stubs in my case; but I received nothing. Seems to be a bit of a trend.
Freddy
You get any inventory backNothing yet. Haven't heard back again yet.
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@freddy_sez_psn said in If you're missing your items...:
@bmoo44_psn said in If you're missing your items...:
@freddy_sez_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
@bmoo44_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
I got the exact same email for my missing Gerrit Cole and it wasnt there in my inventory either
Same here, received an email last night that all verified items should have been returned to my inventory. Was some cards and stubs in my case; but I received nothing. Seems to be a bit of a trend.
Freddy
You get any inventory backNothing yet. Haven't heard back again yet.
Tragedy it is
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@freddy_sez_psn said in If you're missing your items...:
@bmoo44_psn said in If you're missing your items...:
@freddy_sez_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
@bmoo44_psn said in If you're missing your items...:
@raylewissb47_psn said in If you're missing your items...:
I got a response last night after a week telling me that I should have my missing pack in my inventory and it wasn’t there. I’m guessing I’ll get another response in a week saying the same thing.
I got the exact same email for my missing Gerrit Cole and it wasnt there in my inventory either
Same here, received an email last night that all verified items should have been returned to my inventory. Was some cards and stubs in my case; but I received nothing. Seems to be a bit of a trend.
Freddy
You get any inventory backNothing yet. Haven't heard back again yet.
I alao think i woild have rather not gotten an email from them.
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Been 10 days since I’ve submitted 2 tickets. NO RESPONSE. Missing 80k-100k in stubs.several cards which included 3 chase utley cards (at the time selling for 21-22k).
You literally CAN see it in my Buy/sell history.
I guess I’ll go )$&@ myself SDS?
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@victor_sds_psn said in If you're missing your items...:
Special edition items, pre-order bonuses, marketplace orders, or stubs -
The support team is working to return all verified missing items. Please submit an account issue ticket here if you haven't done so already.
Still haven’t got my stuff back that you took from me. I got the game early. Sad part is it seems by the time you give me back my Randy Johnson the card won’t be useful. Thank you for taking my $100 and screwing me over. Apr 14 and I still don’t have my pre order stuff. Got to use it for 4 days and poof good bye. L
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@victor_sds_psn said in If you're missing your items...:
Special edition items, pre-order bonuses, marketplace orders, or stubs -
The support team is working to return all verified missing items. Please submit an account issue ticket here if you haven't done so already.
As a matter of fact I’m sick of waiting for you to return the stuff I paid for. I’ll be calling the better business bureau about this. Y’all can’t be robbing people like me and making us wait weeks to months for a card that won’t even be useful by the time you give it back. We’re almost in may and I still don’t have my stuff. Tired of the non reply and just ignoring me
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@silvasurfer22 said in If you're missing your items...:
@victor_sds_psn said in If you're missing your items...:
Special edition items, pre-order bonuses, marketplace orders, or stubs -
The support team is working to return all verified missing items. Please submit an account issue ticket here if you haven't done so already.
As a matter of fact I’m sick of waiting for you to return the stuff I paid for. I’ll be calling the better business bureau about this. Y’all can’t be robbing people like me and making us wait weeks to months for a card that won’t even be useful by the time you give it back. We’re almost in may and I still don’t have my stuff. Tired of the non reply and just ignoring me
HAHAHAHAHAHA!!! Yeah man, threaten them with a call to the BBB!!! That'll teach them!!!
What a joke you are my man! What do you think the BBB is going to do? I'd say they are just going to laugh at how pathetic you are for calling them!
There post is probably the worst thing you could do if you want to get your stuff back and not look like a clown!
They will get you whatever you are missing, but you need to be patient. Nobody cares that you are a whiny, impatient crybaby on here!Oh yeah if you post this every 15 minutes that'll teach them as well! What a joke!
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@victor_sds_psn said in If you're missing your items...:
Special edition items, pre-order bonuses, marketplace orders, or stubs -
The support team is working to return all verified missing items. Please submit an account issue ticket here if you haven't done so already.
Feel much better now that I’ve contacted the BBB y’all play to many games with peoples money during a time in this country where inflation is ridiculous. Worst part is all the little kids who don’t know any better and have been robbed of their stuff and will never get it back. I’m so disappointed in this fiasco. Can’t believe I had to call the BBB to try and get this resolved. Should’ve been nice and simple,ask for my gamer tag look at my purchase view my inventory see that I’m missing my item and return it. But nope y’all wanna play games and send emails asking if we got our stuff back. Then we respond and hear nothing back. Love love love this game,but now your playing with my money and I won’t even be able to use the card by the time it gets put back because it is now becoming obsolete with all the new content dropping. I’m sorry Victor and I know how angry you get when we express our disappointment and dissatisfaction when SDS screws us over like this,but you need to hear it. Especially from us parents who work 2 jobs and buy our kids this stuff that you go and take back. Not sure how you can even make this right at this point. We’re almost in may and them cards are not useful for the same amount of time they were at launch. I don’t expect you to reply as this isn’t a post giving you props. But I do hope you read it because this all could’ve been avoided with better communication on your part and SDS part. Not a good way to treat people who have been playing the show since it came out all those years ago. Have a blessed day and hope something is done to correct this. Thank you.
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@dap1234567890 said in If you're missing your items...:
@silvasurfer22 said in If you're missing your items...:
@victor_sds_psn said in If you're missing your items...:
Special edition items, pre-order bonuses, marketplace orders, or stubs -
The support team is working to return all verified missing items. Please submit an account issue ticket here if you haven't done so already.
As a matter of fact I’m sick of waiting for you to return the stuff I paid for. I’ll be calling the better business bureau about this. Y’all can’t be robbing people like me and making us wait weeks to months for a card that won’t even be useful by the time you give it back. We’re almost in may and I still don’t have my stuff. Tired of the non reply and just ignoring me
HAHAHAHAHAHA!!! Yeah man, threaten them with a call to the BBB!!! That'll teach them!!!
What a joke you are my man! What do you think the BBB is going to do? I'd say they are just going to laugh at how pathetic you are for calling them!
There post is probably the worst thing you could do if you want to get your stuff back and not look like a clown!
They will get you whatever you are missing, but you need to be patient. Nobody cares that you are a whiny, impatient crybaby on here!Oh yeah if you post this every 15 minutes that'll teach them as well! What a joke!
Actually when a business robs you of your money that’s who you call bozo. Nobody asked for your 2 cents so take your nonsense and insults somewhere else. Have a blessed day
