Day: I've lost count of asking the devs for any sort of help
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@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@hoboadam_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@hikes83_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
Submitting a ticket was the first thing i did and its been weeks, the game cycle is about 4 or 5 months max and to be waiting over 25% of the game cycle just for a response is crazy
Yeah I hear you, that does suck. But nobody picked the wrong card for you, you did that.
How do you know one of his cards didn’t just vanish? It didn’t say in his post.
Because if that would be the case, they'd have helped you by now based on the content of the ticket you submitted. The people who picked double, albeit unintentional, are considered less of a priority for the reasons I just explained.
Wasn’t aware everyone who had a card vanish has already been helped. Good to know.
I was denied 20 points in the BR program from a BR run a few weeks ago when I went 12-0, I sent them an email and they replied less than 2 weeks later. I had finished the program by then, by they compensated me nonetheless for my inconvenience. You think they handle these sort of requests if there are actual vanishing card tickets still open that's preventing people to complete collections? Nah.
Mine isn’t to complete a collection but it’s still 500K down the drain
True but in that case I tend to believe they don't consider your ticket credible. Or they would've fixed it by now, I'm fairly certain of it.
I sent in a request for stubs purchased. It's been over 5 weeks. They were given the receipt, time stamp, method of purchase etc.
I resent a reply to the automated system one too.
NOTHING.
So credibility aside, their customer service has sucked, is sucky, and will continue to suck this season.
It's unacceptable regardless of the issue of a missing card, duplicate card, missing stub buy etc.
Coming to the forums gives people an outlet to express dissatisfaction with the ticket process.
I agree that its unacceptable but I tend to believe that there's an underlying motive why they aren't handling these tickets. One would be that they can't say with 100% certainty that you didn't spend those stubs. If they don't keep track of that kind of stuff, there's no way to retract that.
He provided proof.
Okay, so I'm gonna buy $500 worth of stubs then quickly buy a bunch of players knowing they'll handle my ticket in a few weeks from now because they're being flooded with tickets and complaints. I'll provide proof with my receipts and claim foul and demand my stubs. In a few weeks from now, they might not be able to get the data from my completed orders and therefore they can't say with certainty if I did or did not get my srubs at that time. Seriously, this stuff is not that hard to think about yourself but you already showed you're not exactly capable in that regard.
You strike me as someone who has soooo many friends. They can very easily see his proof, look at his account to see if he spent the stubs and if he didnt they can give it to him. Is that enough for you mr rocket scientist?
Whatever, go pick more duplicate cards and come cry about it here.
You've made 5,000 posts in a year and a half...? Are they all toxic?
Wow you REALLY are that dumb lmao. These forums have been around for so much longer. The date joined isn't accurate, been around for so many years
It says you joined January 18, 2020. I'm sorry if thats wrong but how is that on me lmao. Idk what your problem with me is but you gotta relax
Because you're making assumption and you don't know anything. So better to not say anything sometimes and don't risk looking dumb. "Sometimes it's better to be silent and risk being perceived stupid, or speak and take away all the doubt".
Its midday on a thursday, do you have nothing better to do?
It's nearly 10pm where I'm at. You do know the world is larger than the timezone you live in, right? Nothing surprises me at this point so I'm just double checking if you're actually aware or not.
Thats the reason I said midday and not 3:49 since the vast majority of this game is on the western hemisphere. Oh, but wait, I'm stupid. Is it the western or eastern hemisphere? Oh shoot sorry i shouldve assumed youre in a part of the world where it is 10 pm. Shoot, my bad.
Well there you go, another wrong assumption. There's been quite a few in this thread, at least you're aware of this one. I'll take that as progress.
Wow, I'm learning! You should become a teacher, unless I am assuming wrong again and you are already a fully grown adult
I already have a career, but thanks. You on the other hand could use some classes, never too old to learn and you could use it that much has become clear.
Thank you, I will take your words into strong consideration. Despite me being a kid, I love when adults like you teach me things soooooo thoughtfully. Thanks man
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@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@hoboadam_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@hikes83_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
Submitting a ticket was the first thing i did and its been weeks, the game cycle is about 4 or 5 months max and to be waiting over 25% of the game cycle just for a response is crazy
Yeah I hear you, that does suck. But nobody picked the wrong card for you, you did that.
How do you know one of his cards didn’t just vanish? It didn’t say in his post.
Because if that would be the case, they'd have helped you by now based on the content of the ticket you submitted. The people who picked double, albeit unintentional, are considered less of a priority for the reasons I just explained.
Wasn’t aware everyone who had a card vanish has already been helped. Good to know.
I was denied 20 points in the BR program from a BR run a few weeks ago when I went 12-0, I sent them an email and they replied less than 2 weeks later. I had finished the program by then, by they compensated me nonetheless for my inconvenience. You think they handle these sort of requests if there are actual vanishing card tickets still open that's preventing people to complete collections? Nah.
Mine isn’t to complete a collection but it’s still 500K down the drain
True but in that case I tend to believe they don't consider your ticket credible. Or they would've fixed it by now, I'm fairly certain of it.
I sent in a request for stubs purchased. It's been over 5 weeks. They were given the receipt, time stamp, method of purchase etc.
I resent a reply to the automated system one too.
NOTHING.
So credibility aside, their customer service has sucked, is sucky, and will continue to suck this season.
It's unacceptable regardless of the issue of a missing card, duplicate card, missing stub buy etc.
Coming to the forums gives people an outlet to express dissatisfaction with the ticket process.
I agree that its unacceptable but I tend to believe that there's an underlying motive why they aren't handling these tickets. One would be that they can't say with 100% certainty that you didn't spend those stubs. If they don't keep track of that kind of stuff, there's no way to retract that.
He provided proof.
Okay, so I'm gonna buy $500 worth of stubs then quickly buy a bunch of players knowing they'll handle my ticket in a few weeks from now because they're being flooded with tickets and complaints. I'll provide proof with my receipts and claim foul and demand my stubs. In a few weeks from now, they might not be able to get the data from my completed orders and therefore they can't say with certainty if I did or did not get my srubs at that time. Seriously, this stuff is not that hard to think about yourself but you already showed you're not exactly capable in that regard.
You strike me as someone who has soooo many friends. They can very easily see his proof, look at his account to see if he spent the stubs and if he didnt they can give it to him. Is that enough for you mr rocket scientist?
Whatever, go pick more duplicate cards and come cry about it here.
You've made 5,000 posts in a year and a half...? Are they all toxic?
Wow you REALLY are that dumb lmao. These forums have been around for so much longer. The date joined isn't accurate, been around for so many years
It says you joined January 18, 2020. I'm sorry if thats wrong but how is that on me lmao. Idk what your problem with me is but you gotta relax
Because you're making assumption and you don't know anything. So better to not say anything sometimes and don't risk looking dumb. "Sometimes it's better to be silent and risk being perceived stupid, or speak and take away all the doubt".
Its midday on a thursday, do you have nothing better to do?
It's nearly 10pm where I'm at. You do know the world is larger than the timezone you live in, right? Nothing surprises me at this point so I'm just double checking if you're actually aware or not.
Thats the reason I said midday and not 3:49 since the vast majority of this game is on the western hemisphere. Oh, but wait, I'm stupid. Is it the western or eastern hemisphere? Oh shoot sorry i shouldve assumed youre in a part of the world where it is 10 pm. Shoot, my bad.
Well there you go, another wrong assumption. There's been quite a few in this thread, at least you're aware of this one. I'll take that as progress.
Wow, I'm learning! You should become a teacher, unless I am assuming wrong again and you are already a fully grown adult
I already have a career, but thanks. You on the other hand could use some classes, never too old to learn and you could use it that much has become clear.
Thank you, I will take your words into strong consideration. Despite me being a kid, I love when adults like you teach me things soooooo thoughtfully. Thanks man
Yeah that actually explains a lot. Forget what I said, I'm not about to continue arguing online with a kid. Good luck with the card.
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You both sound like 12 year olds tbh. I don’t think think either of you will be proud of how this has spiraled when you look back at it.
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@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
You both sound like 12 year olds tbh. I don’t think think either of you will be proud of how this has spiraled when you look back at it.
Never cared much for your opinion and I still don't. You're a big fan of me, I know that much. Always have to reply and quote me
. Don't think I'm not aware bro. -
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
You both sound like 12 year olds tbh. I don’t think think either of you will be proud of how this has spiraled when you look back at it.
Never cared much for your opinion and I still don't. You're a big fan of me, I know that much. Always have to reply and quote me
. Don't think I'm not aware bro.So now you want to get into a petty conversation with me now? Might be time to call it a day man haha.
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@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
You both sound like 12 year olds tbh. I don’t think think either of you will be proud of how this has spiraled when you look back at it.
Never cared much for your opinion and I still don't. You're a big fan of me, I know that much. Always have to reply and quote me
. Don't think I'm not aware bro.So now you want to get into a petty conversation with me now? Might be time to call it a day man haha.
Not at all, just wanted to give you the heads up that I'm aware. Don't deny it either, you know exactly what I'm talking about. I don't have a problem with you, I just always find it funny that at some point I will see you show up with your opinion on whatever it is I said or did.
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@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
You both sound like 12 year olds tbh. I don’t think think either of you will be proud of how this has spiraled when you look back at it.
I already don’t like how I came off
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@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
You both sound like 12 year olds tbh. I don’t think think either of you will be proud of how this has spiraled when you look back at it.
Never cared much for your opinion and I still don't. You're a big fan of me, I know that much. Always have to reply and quote me
. Don't think I'm not aware bro.So now you want to get into a petty conversation with me now? Might be time to call it a day man haha.
Not at all, just wanted to give you the heads up that I'm aware. Don't deny it either, you know exactly what I'm talking about. I don't have a problem with you, I just always find it funny that at some point I will see you show up with your opinion on whatever it is I said or did.
Isn’t that cute!?! Your own little groupie!
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@hikes83_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
You both sound like 12 year olds tbh. I don’t think think either of you will be proud of how this has spiraled when you look back at it.
Never cared much for your opinion and I still don't. You're a big fan of me, I know that much. Always have to reply and quote me
. Don't think I'm not aware bro.So now you want to get into a petty conversation with me now? Might be time to call it a day man haha.
Not at all, just wanted to give you the heads up that I'm aware. Don't deny it either, you know exactly what I'm talking about. I don't have a problem with you, I just always find it funny that at some point I will see you show up with your opinion on whatever it is I said or did.
Isn’t that cute!?! Your own little groupie!
For real
I've had a few around here throughout the years, they always can't wait for me to post something to get on my back even when I said grass is green. -
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@painpa_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
Submitting a ticket was the first thing i did and its been weeks, the game cycle is about 4 or 5 months max and to be waiting over 25% of the game cycle just for a response is crazy
Baseball season is 6 months,8 months if you count spring training and postseason.
and they released content in december and January last year, so....just a little more than 5 months.But the majority of people aren’t playing the entirety of that
Doesnt matter.if all of the players left after month 3 and no one played,the cycle still lasts 8 months.
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@painpa_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@painpa_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
Submitting a ticket was the first thing i did and its been weeks, the game cycle is about 4 or 5 months max and to be waiting over 25% of the game cycle just for a response is crazy
Baseball season is 6 months,8 months if you count spring training and postseason.
and they released content in december and January last year, so....just a little more than 5 months.But the majority of people aren’t playing the entirety of that
Doesnt matter.if all of the players left after month 3 and no one played,the cycle still lasts 8 months.
You’re right
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@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
A little patience is what? I have waited more than 8 weeks now with no communication or resolution. We are pushing 25% of the game cycle now.
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@sevisonjn_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
A little patience is what? I have waited more than 8 weeks now with no communication or resolution. We are pushing 25% of the game cycle now.
Exactly.
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@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@hikes83_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
You both sound like 12 year olds tbh. I don’t think think either of you will be proud of how this has spiraled when you look back at it.
Never cared much for your opinion and I still don't. You're a big fan of me, I know that much. Always have to reply and quote me
. Don't think I'm not aware bro.So now you want to get into a petty conversation with me now? Might be time to call it a day man haha.
Not at all, just wanted to give you the heads up that I'm aware. Don't deny it either, you know exactly what I'm talking about. I don't have a problem with you, I just always find it funny that at some point I will see you show up with your opinion on whatever it is I said or did.
Isn’t that cute!?! Your own little groupie!
For real
I've had a few around here throughout the years, they always can't wait for me to post something to get on my back even when I said grass is green.You comment in numerous threads so obviously there’s going to be some lapse. It’s not like I’m hunting your posts and I’m usually respectful to your opinion and input. Just because I comment on what you say doesn’t mean anything. Just means I have an opinion on what you said like you do too.
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@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
I haven't submitted any tickets myself, I've been lucky. My question is, while I understand where you are coming from, why is it OK for it to "take awhile"? Sds isn't a mom and pop company. They have the resources to take care of these tickets alot sooner than they do. Why should it take them months to help a customer? Name another business that you deal with as a consumer that you would tolerate taking months to acknowledge you when you are having a problem with the product you paid for. It is what it is. I just feel feel these guys that's all
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@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
Devs. We know you see these please just help us it is such a simple fix.
Multiple people either have missing 42 series affinity one players or have multiple of one player and cannot select one because they already chose 5.Why can't you add an exchange? Why can't you make them sellable? This fix should be so tremendously easy so the fact it has taken you guys over 6 weeks to even respond to us is crazy
You guys make a huge deal about Jackie and Mariano and now there are a lot of paying customers who cant get them. I know people have to be annoyed reading this on the forum, I am annoyed I have to keep asking. Should be so easy and yet all the devs do is ignore
Help this dude out sds. Its a simple fix. Mistakes happen and the servers are to blame for others. Its a matter of semantics. Whether someone picked two max Muncy or the server messed up and auto gave two Stanton. It shouldn't be possible to have duplicates of non sellable and non exchangeable cards. In the exchange cards menu just allow players the ability to exchange one non sellable for another from the same pack. End of tickets and complaints. It would be a relief to sds in my opinion. Sds helped me with this issue after about a month. They do help out but it takes a while. An easy fix would relieve some forum threads and ticket submissions.
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@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
Submitting a ticket was the first thing i did and its been weeks, the game cycle is about 4 or 5 months max and to be waiting over 25% of the game cycle just for a response is crazy
Yeah I hear you, that does suck. But nobody picked the wrong card for you, you did that.
How do you know one of his cards didn’t just vanish? It didn’t say in his post.
Because if that would be the case, they'd have helped you by now based on the content of the ticket you submitted. The people who picked double, albeit unintentional, are considered less of a priority for the reasons I just explained.
I had Max Muncy vanish over a month ago, two tickets and nothing from SDS
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@eatyum_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@genopolanco_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
@markdif01_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
Submitting a ticket was the first thing i did and its been weeks, the game cycle is about 4 or 5 months max and to be waiting over 25% of the game cycle just for a response is crazy
Yeah I hear you, that does suck. But nobody picked the wrong card for you, you did that.
How do you know one of his cards didn’t just vanish? It didn’t say in his post.
Because if that would be the case, they'd have helped you by now based on the content of the ticket you submitted. The people who picked double, albeit unintentional, are considered less of a priority for the reasons I just explained.
I had Max Muncy vanish over a month ago, two tickets and nothing from SDS
Unreal
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@go4stros25_psn said in Day: I've lost count of asking the devs for any sort of help:
@raesone_psn said in Day: I've lost count of asking the devs for any sort of help:
You could simply submit a ticket and they'll correct it for you. It can take a while before they handle your request, but according to some other users on this forum they do correct it. Gotta be a little patient about it.
I haven't submitted any tickets myself, I've been lucky. My question is, while I understand where you are coming from, why is it OK for it to "take awhile"? Sds isn't a mom and pop company. They have the resources to take care of these tickets alot sooner than they do. Why should it take them months to help a customer? Name another business that you deal with as a consumer that you would tolerate taking months to acknowledge you when you are having a problem with the product you paid for. It is what it is. I just feel feel these guys that's all
And so do I, I've said that multiple times throughout this thread. I never said it's okay. SDS is slacking, I know that. The discussion started about other things.
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