Interesting and prob not uncommon
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On May 5th I filed an incident that I couldn't link my PS5 account to Show 21. This was pretty frustrating and I kept trying different things to make it work and finally did. Had a feeling it might be a few days before anyone responded to the incident.
Today, 25 days later, I got a response. It actually appeared like a canned set of instructions. Good instructions, not saying they weren't. But canned instructions that could have easily been emailed back to me 20 days ago you would have thought.
25 days to respond to a customer that couldn't get there account linked. Kudos to ya.
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To be fair, the instructions, presumably the same ones sent to you, have been on the website since release.
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Thank you. I didn't find those I just muddled around and figured it out on my own.
But, to be fair, does what you just said make it ok that it took 25 days for someone to respond to a customer's incident report? To be really fair I would think if that info was already abound somewhere..didn't require any research for the support dept...they would have boomaranged that email back to me almost instantly.
So, the point wasn't the issue I had with PS5 account..to be fair, the point was how long it took support to respond.
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