Opened a ticket on 4/30...
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For a card that disappeared from my inventory (Trout). The generated email reply says expect 5 business days. We’re 4 days away from it being a full month.
Completely unacceptable. So frustrating. There’s is no way to explain the utter lack of urgency/respect to the community (cause I know I’m not alone)
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If only your ticket was for you not being able to buy stubs. Then that would have been responded to in record time.
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@raylewissb47_psn said in Opened a ticket on 4/30...:
If only your ticket was for you not being able to buy stubs. Then that would have been responded to in record time.
Oh believe me, I know that...
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@hikes83_psn said in Opened a ticket on 4/30...:
@raylewissb47_psn said in Opened a ticket on 4/30...:
If only your ticket was for you not being able to buy stubs. Then that would have been responded to in record time.
Oh believe me, I know that...
Well... I have an open ticket still from 4/23. However, it was because I paid them $99 which they already took out of my account but never got my 150k stubs... so I guess since they already got my money I'm relegated to low priority?
Thing is, there is a stub sale now... do I get a pro rated reimbursement? However, I also dont see this getting resolved until the sale is over so I don't know. You'd think they would get to me fast as well. I probably would have made another 150k stubs purchase. But I cannot in good faith do that until I know they resolve the first $99 taken from me without anything in return. So in a sense, my situation does boil down to not being able to buy stubs either.
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@delthafunkee_psn said in Opened a ticket on 4/30...:
@hikes83_psn said in Opened a ticket on 4/30...:
@raylewissb47_psn said in Opened a ticket on 4/30...:
If only your ticket was for you not being able to buy stubs. Then that would have been responded to in record time.
Oh believe me, I know that...
Well... I have an open ticket still from 4/23. However, it was because I paid them $99 which they already took out of my account but never got my 150k stubs... so I guess since they already got my money I'm relegated to low priority?
Thing is, there is a stub sale now... do I get a pro rated reimbursement? However, I also dont see this getting resolved until the sale is over so I don't know. You'd think they would get to me fast as well. I probably would have made another 150k stubs purchase. But I cannot in good faith do that until I know they resolve the first $99 taken from me without anything in return. So in a sense, my situation does boil down to not being able to buy stubs either.
Yeah I wouldn’t be giving them any more business either but that puts you in a tough spot because you probably would if they could make things square
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