Where are you at with support tickets
-
I have ticket number 67,xxx from 4/24 and 71,000 from 4/26 and have received nothing but the automated response saying it would take “up to 5 days” (probably should amend that message). Does anyone have a resolved ticket from the last few days to see what number they are on or could SDS respond and give us some idea of when they are going to get to these? I know you/they are inundated, but some update other than the empty “we are working on it” would be nice to get some sort of estimate. Thanks @Victor_SDS_PSN
-
Went through the anger stage and submittal stage. I'm currently now going through the denial stage. Acceptance of rejection stage is pending for tomorrow.
Seriously though... It seems like silence is all we are going to get on these. Hoping I'm wrong.
-
Hope you’re wrong too. I’m missing Trout from my inventory. He just shot up in price since losing him
-
@gradekthebard said in Where are you at with support tickets:
I have ticket number 67,xxx from 4/24 and 71,000 from 4/26 and have received nothing but the automated response saying it would take “up to 5 days” (probably should amend that message). Does anyone have a resolved ticket from the last few days to see what number they are on or could SDS respond and give us some idea of when they are going to get to these? I know you/they are inundated, but some update other than the empty “we are working on it” would be nice to get some sort of estimate. Thanks @Victor_SDS_PSN
Ticket 81601 and only received the automated response. That ticket was submitted on 4/30
-
I've filed about 14 tickets now. Only heard the sound of crickets, although I know 5 of the bugs I found have been fixed as I saw them in the release notes. Seems like if they are issues that affect multiple users they will fix them, yet any individual issues.....they aren't going to fix them.
-
-
Nobody has gotten a response to anything. I’m expecting them in a stream to address it by saying “Sorry we haven’t addressed the tickets yet - But you know, Covid stuff.”
-
@rjb_psn said in Where are you at with support tickets:
I have sent 3 tickets with no response. I still, and have never been able to, log onto Diamond Dynasty. I can do moments but when I hit Diamond Dynasty it gives me the "unhandled exception error" and says I cannot logon the servers.
I would call Sony and demand a refund
-
@luskc23_psn said in Where are you at with support tickets:
@gradekthebard said in Where are you at with support tickets:
I have ticket number 67,xxx from 4/24 and 71,000 from 4/26 and have received nothing but the automated response saying it would take “up to 5 days” (probably should amend that message). Does anyone have a resolved ticket from the last few days to see what number they are on or could SDS respond and give us some idea of when they are going to get to these? I know you/they are inundated, but some update other than the empty “we are working on it” would be nice to get some sort of estimate. Thanks @Victor_SDS_PSN
Ticket 81601 and only received the automated response. That ticket was submitted on 4/30
I mean, at what point do we start submitting tickets for our tickets?
-
I put in a ticket 4/20 54XXX and still haven't received a response other than the initial ticket received. I even replied to it 3 times and still nothing.
-
Mine was 4/28 ticket #74502 haven’t heard anything back. Lost 37,614 stubs on a transaction that I didn’t get. Recorded it so I have proof in case they need to see it
-
Tickets 73k & 89k. Just missing a collection reward(Dee Strange-Gordon) that I didn't lock in which will prohibit me from completing the NL East, NL, and MLB live series collections.
-
Haven’t heard anything from support yet. They are an absolute joke!
-
But I thought the thank you bundle or whatever it’s called was suppose to make everything better. It was meant to distract everyone from all the cards and stubs that magically disappeared and hope you forgot about it.
-
@raylewissb47_psn said in Where are you at with support tickets:
But I thought the thank you bundle or whatever it’s called was suppose to make everything better. It was meant to distract everyone from all the cards and stubs that magically disappeared and hope you forgot about it.
They can get bent. That bundle was a joke.
-
Still haven't heard anything from the ticket filed on Apr 16th. SDS at this point is giving the IRS a run for being completely worthless with replying.
-
A admin locked this topic on
