No Customer support, No communication, No excuse
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They need to fire who every their social media manager is. And what the hell does Ramone do their. Being in touch with the community seems right up his alley. The lack of information is what is most concerning to me. They make a generic post every so often on their twitter and that's it! At least be involved stay in touch with the community, let us know what's going on. B/c to the majority of the public it just looks like you have no clue, which is why you aren't saying anything, and that is alarming. Especially in a game that is considered grindy with a time limit. Baseball doesn't pause b/c your game isn't finished. Just imagine how much calmer these forums, twitter, etc. would be if we heard more information. Just be honest, let us know how serious it is, what your doing to correct it, and what is even on your radar to be fixed at all.
I get that in this day and age a ton of games are released way to early. And devs rely way to much on patching after deadlines are met. But the difference in SDS and even tiny indie game developers on steam is that SDS has NO customer support. A standard webform submission with an autoreply stating it could take 5 days for a response. This is not customer support by a long shot. They are dead silent on their own website, practically non existing in their forums. At this point i'm thinking they don't even have a social media manager because their twitter posts are way after the fact, generic, and don't tell us anything we don't already know. Their website is a joke, I could put together in a weekend. No blog with a roadmap, no nothing. I'm sorry but when a company is making up to $1000's of dollars of some users (Not me) they should have some sort of customer support to assure whoever is spending money that someone is there to help them if needed.
Just my 2 cents, I strongly urge everyone that has SERIOUS problems to start contacting Sony, Xbox, and even MLB customer support. Let them know there is no communication with the devs and your starting to get nervous. Maybe they will put pressure on SDS to at least offer customer support, or even help them. Thanks MLB for forcing their hand into this extra work load and server load on a years notice.
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I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
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@kush_coder_psn said in No Customer support, No communication, No excuse:
I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
Oooft! That’s not a good look.
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I think this is what is more disappointing to me than anything else with the release of the game. I know in my career when things are not going well you are going to have upset customers but if you can show and communicate a plan, people will calm down and understand. If you can execute said plan you can come out of the situation in a extremely positive light.
I can only assume the silence is they just lack leadership at the top to help target and focus key goals or they have a plan but are fearful of hitting their goals. Silence is the worst option for them to exercise to us as the consumer because we don’t have a clear understanding on where the product is heading. The potential is there because the base game is fun but the bugs have wasted so much time. I have been off all this week so I can’t imagine what that has felt like for those that had limited time this week.
We will see what the future brings but this release has really taught me SDS has to work for my money going forward. I have spent more time posting in these forums and engaging with the community than they have which isn’t a good thing.
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THIS GAME IS TRASH... RTTS/INTEGRATION & ONLINE/SINGLE PLAYER INTEGRATION ARE RUINING THIS GAME.
I refuse to play another SDS game unless they fix this, otherwise looks like I'll be playing MLB 20 until a better baseball game shows up. lol. -
@azoth-solar_xbl said in No Customer support, No communication, No excuse:
THIS GAME IS TRASH... RTTS/INTEGRATION & ONLINE/SINGLE PLAYER INTEGRATION ARE RUINING THIS GAME.
I refuse to play another SDS game unless they fix this, otherwise looks like I'll be playing MLB 20 until a better baseball game shows up. lol.Yeah you go teach them a lesson by... playing... another one of... there... games.
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@the_bad_seed85 said in No Customer support, No communication, No excuse:
@azoth-solar_xbl said in No Customer support, No communication, No excuse:
THIS GAME IS TRASH... RTTS/INTEGRATION & ONLINE/SINGLE PLAYER INTEGRATION ARE RUINING THIS GAME.
I refuse to play another SDS game unless they fix this, otherwise looks like I'll be playing MLB 20 until a better baseball game shows up. lol.Yeah you go teach them a lesson by... playing... another one of... there... games.
The old games don't have these features.. you obviously missed the point. Not supporting them anymore on this product or future products... PERIOD
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@azoth-solar_xbl said in No Customer support, No communication, No excuse:
@the_bad_seed85 said in No Customer support, No communication, No excuse:
@azoth-solar_xbl said in No Customer support, No communication, No excuse:
THIS GAME IS TRASH... RTTS/INTEGRATION & ONLINE/SINGLE PLAYER INTEGRATION ARE RUINING THIS GAME.
I refuse to play another SDS game unless they fix this, otherwise looks like I'll be playing MLB 20 until a better baseball game shows up. lol.Yeah you go teach them a lesson by... playing... another one of... there... games.
The old games don't have these features.. you obviously missed the point. Not supporting them anymore on this product or future products... PERIOD
Yeah I kind of did didn’t I. My apologies good sir.
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@kush_coder_psn said in No Customer support, No communication, No excuse:
I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
sent in 10 tickets about me losing trout and 42 club yastresmzki got one response about it getting sent to an investigation team 1 week later not a single response or anything kinda sad.
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@brandonm13x_psn said in No Customer support, No communication, No excuse:
@kush_coder_psn said in No Customer support, No communication, No excuse:
I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
sent in 10 tickets about me losing trout and 42 club yastresmzki got one response about it getting sent to an investigation team 1 week later not a single response or anything kinda sad.
I sent 1 ticket about losing my 10 trouts... (He says with a shifty look in his eyes)
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@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@kush_coder_psn said in No Customer support, No communication, No excuse:
I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
sent in 10 tickets about me losing trout and 42 club yastresmzki got one response about it getting sent to an investigation team 1 week later not a single response or anything kinda sad.
I sent 1 ticket about losing my 10 trouts... (He says with a shifty look in his eyes)
LOL, but nah I actually did pull him in a Team affinity pack, if I could send a pic of it I would but I never be on the forums so I dont know how it works, but I got like 9 pics and one of them is the exact pack I pulled him from which I got off my account on the website so
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@brandonm13x_psn said in No Customer support, No communication, No excuse:
@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@kush_coder_psn said in No Customer support, No communication, No excuse:
I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
sent in 10 tickets about me losing trout and 42 club yastresmzki got one response about it getting sent to an investigation team 1 week later not a single response or anything kinda sad.
I sent 1 ticket about losing my 10 trouts... (He says with a shifty look in his eyes)
LOL, but nah I actually did pull him in a Team affinity pack, if I could send a pic of it I would but I never be on the forums so I dont know how it works, but I got like 9 pics and one of them is the exact pack I pulled him from which I got off my account on the website so
I believe you mate. I’d believe anything about the game this year
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@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@kush_coder_psn said in No Customer support, No communication, No excuse:
I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
sent in 10 tickets about me losing trout and 42 club yastresmzki got one response about it getting sent to an investigation team 1 week later not a single response or anything kinda sad.
I sent 1 ticket about losing my 10 trouts... (He says with a shifty look in his eyes)
LOL, but nah I actually did pull him in a Team affinity pack, if I could send a pic of it I would but I never be on the forums so I dont know how it works, but I got like 9 pics and one of them is the exact pack I pulled him from which I got off my account on the website so
I believe you mate. I’d believe anything about the game this year
would you believe me if I told you I lost to someone 6-16 and im 29-9 and he hit a ball that was buried in on the hands and had the swing where they chop at it and it just floated into the outfield.
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@brandonm13x_psn said in No Customer support, No communication, No excuse:
@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@kush_coder_psn said in No Customer support, No communication, No excuse:
I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
sent in 10 tickets about me losing trout and 42 club yastresmzki got one response about it getting sent to an investigation team 1 week later not a single response or anything kinda sad.
I sent 1 ticket about losing my 10 trouts... (He says with a shifty look in his eyes)
LOL, but nah I actually did pull him in a Team affinity pack, if I could send a pic of it I would but I never be on the forums so I dont know how it works, but I got like 9 pics and one of them is the exact pack I pulled him from which I got off my account on the website so
I believe you mate. I’d believe anything about the game this year
would you believe me if I told you I lost to someone 6-16 and im 29-9 and he hit a ball that was buried in on the hands and had the swing where they chop at it and it just floated into the outfield.
Mate, the way it’s been this year you could tell me you lost a game because the birds flew in from the outfield and attacked your pitcher and I would still believe it.
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@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@the_bad_seed85 said in No Customer support, No communication, No excuse:
@brandonm13x_psn said in No Customer support, No communication, No excuse:
@kush_coder_psn said in No Customer support, No communication, No excuse:
I have sent in a support ticket twice. And both times, I have gotten automated responses about 4 days later, that matched word for word, with instructions about contacting xbox for my code redemption. I didn't even contact them about a code not working, not to mention i'm on PS4 not even xbox.
sent in 10 tickets about me losing trout and 42 club yastresmzki got one response about it getting sent to an investigation team 1 week later not a single response or anything kinda sad.
I sent 1 ticket about losing my 10 trouts... (He says with a shifty look in his eyes)
LOL, but nah I actually did pull him in a Team affinity pack, if I could send a pic of it I would but I never be on the forums so I dont know how it works, but I got like 9 pics and one of them is the exact pack I pulled him from which I got off my account on the website so
I believe you mate. I’d believe anything about the game this year
would you believe me if I told you I lost to someone 6-16 and im 29-9 and he hit a ball that was buried in on the hands and had the swing where they chop at it and it just floated into the outfield.
Mate, the way it’s been this year you could tell me you lost a game because the birds flew in from the outfield and attacked your pitcher and I would still believe it.
This literally made me laugh out loud
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@the_bad_seed85 said in No Customer support, No communication, No excuse:
@azoth-solar_xbl said in No Customer support, No communication, No excuse:
THIS GAME IS TRASH... RTTS/INTEGRATION & ONLINE/SINGLE PLAYER INTEGRATION ARE RUINING THIS GAME.
I refuse to play another SDS game unless they fix this, otherwise looks like I'll be playing MLB 20 until a better baseball game shows up. lol.Yeah you go teach them a lesson by... playing... another one of... there... games.
lolllll incredible isn't it mate
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They aren't communicating because they have no idea how to fix these issues I bet. They're in the weeds.
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