Server Stability 4/21/21 - UPDATE
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@matt_42187_psn said in Server Stability 4/21/21 - UPDATE:
@huntydad2021_psn said in Server Stability 4/21/21:
Thank you. As a light user compared to many, I have lost progress in several missions and such. I hope that you will decide to provide some good packs as an apology. Not everyone who supports this game is a "gamer" who plays hours and hours, so for us, to lose the time for a showdown and several other missions, makes it more difficult to complete programs. Thank you for your consideration of such an offering.
They've given out packs/stubs in previous years for the same issue. I'm sure they'll be doing it again since this is the worst it's ever been.
Yeah baby! Give me 20 more common and bronze cards! LFO!!!
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Hey Yo,
How about you guys comment on the [censored] that doesnt work like the download of rosters. Admit there is an issues and say. "hey we are working on it ",so that we KNOW you're working on it. Im pretty chill about stuff but i feel like ive wasted my money for the first time since the original and now i have a bad taste in my mouth about you guys. -
SDS confirmed, site is working again
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@superpumper1_psn said in Server Stability 4/21/21 - UPDATE:
Ofcourse it's frustrating but it's still within the first week of launch coming off a year with the pandemic and adding x-box users to the mix. They deserve a chance to work thru these issues. A month down the road if these problems are still there then I would agree it's a major problem. From most of the posts I've read people are happy with the gameplay and content. I know I am.
No. If the game was not ready to be played, if it was not able to function properly on release, it should have been delayed. We don't let anyone else get away with releasing a defective product that we pay for.
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@superpumper1_psn said in Server Stability 4/21/21 - UPDATE:
Ofcourse it's frustrating but it's still within the first week of launch coming off a year with the pandemic and adding x-box users to the mix. They deserve a chance to work thru these issues. A month down the road if these problems are still there then I would agree it's a major problem. From most of the posts I've read people are happy with the gameplay and content. I know I am.
People are happy with gameplay that have had a chance to play. If you work and only play in the evening.... you haven't been able to play to see gameplay. I call the game not working a fail... no matter how good gameplay might be.
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Are the servers back up now cause i have no idea and i just flipped the market so im hopping to use the players i can get out of it
but it will be worth nothing if the servers are down -
We are down again
. This is really brutal -
They better be giving out free Trouts for this lol
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Sorry but your servers are jacked up again! Time to go back to the drawing boards. It would be nice to play when I get off work but nope, still terrible. Reset my modem/router, not on my end.
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Servers are a big bunch of BS this year. The Marketplace loads as slow as molasses and itd slowest its ever been. Great job once again!
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We got no servers, we got no XP, our pets' heads are falling off!
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@wingspan1985_psn said in Server Stability 4/21/21 - UPDATE:
We got no servers, we got no XP, our pets' heads are falling off!
Pretty bird... pretty bird.
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@wingspan1985_psn said in Server Stability 4/21/21 - UPDATE:
We got no servers, we got no XP, our pets' heads are falling off!
Best comment ever. Thank you. I'm crying now. ;D
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I am trying my best to stay calm and understanding. Coding is VERY tough. I am a developer myself, and although it's just web, I've dabbled in game code and I know that it's literally a needle in a haystack causing a majority of these issues.
But over the last week I've lost:
- a daily moment - which I didn't notice never saved until today when I wasn't eligible for Alomar but multiple of my friends got him
- progress on 4 moments
- my RTTS guy was reset when the game went live on the 20th - prompted me to do the tutorial and I had to rebuild the load out from scratch
- 3 showdowns marked as losses after I just completed and won
- I had to refund and repurchase the game to get my in-game bonuses as that's what Xbox support told me my only option was
- I've lost conquest games that I've won
- And then there's the slowness and the server crashing completely when not in game
It's just kind of really really sucks. That's 10 hours of gameplay. I took time off work to play because I wanted to take this game seriously this year as I'm pretty good - I finished last season 98-53 in Ranked Seasons and never had the best cards or an up to date roster because I didn't have time last year.
I get everyone's idea of giving us some packs to make up for it - but when everyone gets the pack - that doesn't actually make up for anything. What needs to be made up is restoring the lost data if possible and if it's truly not possible and it's lost - you guys need to look into a storage mode to store results when the server goes offline and prompts the server to give the rewards when the server comes back online. It's not fair that my grinding (and others in the same boat) is getting lost is going to result in everyone getting a few packs. Not to mention my pack luck sucks, but that's just RNG. But theoretically there - someone is going to pull a Trout who had zero server issues, and I'm going to get my 14th Adam Engel as a thanks for my 10 hours of lost time.
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This game is a [censored]. The market is awful, it’s slower than I’ve ever seen before.
So glad I took days off work to attempt to play. I can’t wait to see how the rest of the year goes. -
I was disconnecting all evening today. At least all my conquest games counted, but I give up for today. I will go to sleep with prayer for these servers
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I’ve been an MLB the show player for many many years. I’m disappointed by the early access, and now a week later things are still very unstable to say the least.
SDS, the right thing to do at this point is to openly communicate with the community and then offer some packs, stubs, and other things as a thank you for your community for buying your product. We need to be compensated somehow. If you go to a restaurant and things are wrong the manager/owner offers some sort of comp.
Do the right thing SDS and take care of your community.
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SDS, can you guys comment as to what you believe is causing the load issue? Many of us are technical, so maybe we can help out/give suggestions. What I am curious about are below.
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Are your servers getting more over-loaded in a particular region? (Ie - The West and East Coasts, etc.). Do you need to add capacity in a certain region?
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What did you build out your cloud to handle (in number of users .... and how many over that are you experiencing issues with)?
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Can you comment on your session handling code, specifically, how long you hold sessions, is session information cached (and if so how long).
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I assume you are using https as the transport back and forth to your cloud instances, yet are you using something else?
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How many clouds are you managing in different regions around the world? I assume you have load-balancers on the front-end along with hardware SSL accelerators to offload part of the packet overhead?
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What is your packet distribution? (Ie - many small packets, or larger packets). (My guess is many, small packets.). By chance, can you increase your packet sizes to 32 or 64K? (Are you currently using 8k sized packets??)
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What is the interval that the game talks to the cloud? From what I can see, it is quite frequent, in fact, too frequent. On the client side, can you cache some of the information so that less packets are being sent/or always checking for the latest updates. The only game data that should be going to the servers right now are game stats and online gameplay interactions. Anything other than that, should be able to be cached, to lighten the load on the servers.
Because the servers have been so unstable, I'm leery of playing online because I'm afraid of a disconnect loss. (My only loss online right now was a network disconnect loss.). Maybe you can extend the 1st inning/BR season/Ranked Seasons seasons another two weeks to give us make-up time to be able to go 12-0 and 900 as we are losing a lot of time due to the server issues?? I understand the "Double XP" weekend will be great and kind of a "make-up", yet only if the servers stay up and people can actually play. However, the "Double XP Weekend" isn't going to help in RS or BR.
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@victor_sds_psn said in Server Stability 4/21/21 - UPDATE:
Hey folks-
We're aware of slow and/or unstable server performance many of you have experienced and brought to our attention. Our team is working to diagnose and resolve the underlying issues, more updates to come. Thank you for your patience.
Update 7:19 PM PT 4/21/21
Servers are now back online. We will continue to monitor and work to improve stability.Again, a response would be appreciated.
My suggestion is 50k xp, 25k stubs, 10TA vouchers to make up for all the lost showdown runs, a 5 pack of ballin packs, and maybe a 42 pack?
I mean this is absurd. I simply can’t play and you guys have been completely quiet on what you are going to do to help.
