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I’m having the same issue. I told them I had linked my account properly, following all the correct steps, and the person responded telling me to do all the things I had already done .

The last note I got back said: The team is aware of intermittent server issues and working diligently to resolve them as soon as possible. We apologize for the inconvenience and appreciate your patience.

So I guess we just have to wait it out? This sucks.

new reply from support:

Thank you for the email. We have passed this to the team for investigation. They may contact you for additional information if required. We appreciate your patience as we look into this matter further and regret any inconvenience.

this is such a frustrating problem, and i feel like the same thing happened last year with the companion app.