@fubar2k7 said in Full refunds being given (PS4):
I’m glad they got rid of those servers. I wish they’d dump MLB21 while they’re at it and put the resources towards the current game.
Not everyone just plays the current game, you know? There's a reason why the servers stay up for years after a new version is released.
There is no fix. I have mentioned this in another thread and was basically told nobody cares because I was using an older version of The Show. It seems to affect all games under the MLB umbrella though and frankly SDS just does not care. After submitting the ticket, you'll receive a generic response saying they are looking into things but no further updates are ever given.
@BJDUBBYAH Perhaps because San Diego Studios are an ignorant and incompetent bunch of bandits that do not address network issues with any of their MLB games... not just 19 either, pretty sure The Show 23 recovered from a serious outage on Switch only a few weeks ago.
Attention any owners of MLB 19 The Show - full refunds are being given to PS4 owners of this game upon enquiry (see screenshot below) - even if you're no longer playing MLB 19; go ahead and check your connectivity to the servers as you may still be entitled to money back (load up the game, check the main menu for the following specific error - login failed: a network error has occurred.
Sony are doing this because they are the publisher of this title. The specific network error randomly occurs with selected users and is unfixable. Sony may require you to undertake some troubleshooting tasks and provide some screenshots before offering any compensation. You only have until January 5th 2024 to claim the refund, as this is when the servers officially close so be sure to act quickly.
Online service update: https://theshow.com/news/mlb-the-show-19-and-mlb-the-show-20-online-service-update/
Contact PlayStation via email: playstation.support@sony.com
Contact SDS: https://theshow.sonysandiegostudio.games/hc/en-us/requests/new?ticket_form_id=360003012253
Screenshot evidence:
Just to follow up on my previous post; the most frustrating thing is that customer service at SDS doesn't help out at all. You'll likely receive a generic response from a rep named Miguel, asking you to change some ports when this is NOT an internet issue! I've had the problem over a month now, I know some players have had it more than two months... but more and more people are starting to experience it. I suspect it's some form of glitch with certain MLB accounts that's locking us out from the servers entirely. Either way; your best bet is to go through PSN Support and hopefully enough of us can report the issue that they turn their attention towards it.
I am having the same issue with MLB The Show 19 on PS4; I am getting a Login Failed error rather than a Challenge Failed error, however I believe them to be the same problem. I uploaded a video to YouTube which details the issue, which you can find here: https://www.youtube.com/watch?v=0PGHTPfW9sE
@blitzer5_PSN said in HEY SDS I'm still seeing the Network Error message:
@whittle1_PSN said in HEY SDS I'm still seeing the Network Error message:
For the past week I have had another similar error which reads: LOGIN FAILED: A network error has occurred. However I'm playing MLB The Show 19; and using a PS4 / PS5, what console are you using? Have you also tried booting up the game using an alternative account rather than your main, and when you do does the error still persist?
I am using a PS5. I have logged in with my account on my old PS4 and even a friends PS5 who is using a different ISP and I get the same message. I had other friends log into my ps5 at my place and they can get on just fine. This tells me it an issue with my account.
Can I ask how long you been having the issue for? It's been nearly 3 weeks for me now, and I'm beginning to lose patience with SDS. I cannot believe they will just allow problems like this to continue for some players who've invested money and time into their games...
@blitzer5_PSN said in HEY SDS I'm still seeing the Network Error message:
@whittle1_PSN said in HEY SDS I'm still seeing the Network Error message:
For the past week I have had another similar error which reads: LOGIN FAILED: A network error has occurred. However I'm playing MLB The Show 19; and using a PS4 / PS5, what console are you using? Have you also tried booting up the game using an alternative account rather than your main, and when you do does the error still persist?
I am using a PS5. I have logged in with my account on my old PS4 and even a friends PS5 who is using a different ISP and I get the same message. I had other friends log into my ps5 at my place and they can get on just fine. This tells me it an issue with my account.
Yeah, I've gone through exactly the same process as you did. Only exception is some of my alt accounts can log in, whilst others got the error message. As you mentioned, it's seems probable the issue is somehow account related and is in a state of somehow being glitched. I guess we are both having the same network error bug, which is slightly reassuring because I couldn't find anyone else with the same problem up until now. Here's a video link as to what's happening to me, but I'm pretty confident we're both in the same boat despite playing different versions of the game:
https://www.youtube.com/watch?v=0PGHTPfW9sE
For the past week I have had another similar error which reads: LOGIN FAILED: A network error has occurred. However I'm playing MLB The Show 19; and using a PS4 / PS5, what console are you using? Have you also tried booting up the game using an alternative account rather than your main, and when you do does the error still persist?
Hi everyone, for a little under a week now when I'm attempting to connect to the MLB servers I keep getting an error message followed by ''the server could not be reached at this time.'' SDS support seem to think it's an issue with firewall or internet related, but this can't be true as I can play with some other alts on the exact same console. I've uploaded a video which details the issue, just wondering if anyone has had anything similar or knows of a solution thanks:
https://www.youtube.com/watch?v=0PGHTPfW9sE