@vagimon_psn said in Is there a community manager for the forums?:
I would think that a PR strategy for situations like this would be that if you know your consumer base will not like the answer to an issue you have to give, it might be better to just say nothing at all.
As a PR professional, silence only breeds more distrust and skepticism for when a message does finally come out. There are ways to put out a message that is honest and direct about what is happening and what steps are being taken to address legitimate concerns. Not all “problems” raised are actually bugs or issues with the game, some are by design (RTTS being married to DD now for example). But being completely silent is never advised.