This is not acceptable huh? Unfortunately Michael because online play is such a huge component of the franchise day one issues will occur. Day zero issues will occur as well as the game isn’t officially out yet.
Your items will be granted to you. Don’t worry and don’t get frustrated over this. Literally every game with online ever has issues on day one yet alone day zero.
Everything will be worked out in due course just like it has been every other year. The Show Devs are excellent at communication and addressing issues as quickly as possible.
Just try and be patient.