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The game keeps crashing and won’t save sound goes out this is BS all game modes

am stuck in the tutorial part of diamond dynasty , i have completed everything on the tutorial portion , but the open pack part says to open pack and is showing no pack and will not let me do anything once i get to this stage. plz help. PaulSeeberger@outlook.com. Izzysdad2009@yahoo.com
Xbox one under name ReignMan401027
Please help Help help help ReignMan40#1027

@sds_adam_MLBTS said in Diamond dynasty stuck in tutorial.:

For anyone else having the issue, please contact customer support so they can both fix your issue as well as track what may be happening so that a permanent fix can be put in place. Thank you!

What customer service Xbox or the show????

I am stuck in the tutorial part of diamond dynasty , i have completed everything on the tutorial portion , but the open pack part says to open pack and is showing no pack and will not let me do anything once i get to this stage. plz help. PaulSeeberger@outlook.com. Izzysdad2009@yahoo.com
Xbox one under name ReignMan401027
Please help