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it’s doing the same thing to me i don’t understand either

happened to my friends dom smith and he never got the card back after reaching out to SDS over a week ago. they think this is ok?

I was tied 2-2 in the bottom of the 9th of a ranked seasons game and hit a walk off 2-run home run with Kyle lewis just for my opponent to close his game before the ball lands. I got hit with the connection with opponent lost and was never given my win. I should be 9-2 and got a bunch of progress done that game for missions