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I’m having the same issue and I have spectrum... I had spectrum before when they had the router that allowed you to choose between 2.4ghz and 5ghz and had no issues because I would use the 2.4. Called the tech guy and he said now they make it where it connects to the best one no matter what which is dumb because I’m almost positive it’s causing the issue... He told me I could order a router that would give me the 2.4 and 5.0 ghz option back... Ordering a router and an Ethernet cable. See how it helps