Community Forum

@Victor_SDS_PSN it’s been over a day since we’ve heard from anyone and 9 days and counting for this issue. It would be nice to hear from you and also nice to know that all of us affected by this will get compensation for this absolutely ridiculous issue (not to mention combining with the horrible server issues since day 1).

@Victor_SDS_PSN - I am seeing everyone commenting that the issue has been fixed for them - but my stuff is still ALL GONE!!!!

When I open up DD it shows me my "new DD team" all base. My preorder content and the team I've built is gone. When logging into the site, there is no option to link and no option to log into my MLBTS account, and yesterday, my team still showed up on my MLBTS account, and now it's gone...

I just want to play with the team I've built... please PLEASE HELP!!!!

@feegore_mlbts said in Linked account on The Show website; lost game progress:

@suga4f33t_mlbts said in Linked account on The Show website; lost game progress:

@clefans_mlbts said in Linked account on The Show website; lost game progress:

I know this is all really frustrating (is there a more powerful word than frustrated). I been through the unlinking and server errors and everything with all of you... But I keep seeing people saying SDS doesn't care... If you just step back and look at the situation, SDS and Partners are probably losing Millions because of all this so wouldnt it be in their best interest to be working 24/7 to fix these issues and then do something to appease their customers like free packs or stubs or whatever. Reworking the programming takes time so hopefully we will see a resolution soon. If Im wrong though and this isnt being taken seriously by the company, than they would be the worst business I've encountered. I doubt it though. Ill give them till end of week personally... But after that even I might just move on. Just my opinion...

This is the best way to approach this situation. I've been a loyal Show customer for many years, so I'm disappointed that they sacrificed the loyals on PSN to appease the new Xbox customers by giving them the game for free while we pay $100 and lose all our content. If this was The Show 20, this problem would've been addressed a week ago.

You realize it’s not for free. They pay a subscription and MS probably had a lump sum payment, I don’t think anyone knows the payment terms. Also it’s been confirmed on multiple news sites that MLB pushed this, not SDS.

Most importantly Xbox people have lost their content too, not just PS. How about you stop misdirecting your anger at people who just wanted to support the game like the rest of us and direct it at SDS for poorly implementing a feature.

Easiest implementation would have been to just force a universal MLB TS account that’s used to log in to each platform. Instead of the connect via code solution that didn’t work. This isn’t something new, games like Smite and other cross progression games have implemented this before.

Hopefully we get another update soon on an ETA for a fix and potential compensation. Because if it goes another week, I’ll be filing a complaint with my state consumer protection group.

It’s not about who and what and what anyone has paid.

It’s not even about the issue itself.

It’s about the complete disrespect and apathy coming from @Victor_SDS_PSN and the rest Of the SDS “support team” making absolutely no attempt to communicate with the growing community. They don’t care and if they do they need a lesson on customer service and how to treat your customers.

I am on board with waiting through the end of week but if nothing I will also be contacting consumer protection as well as an attorney to see what kind of class action options we have.

[censored] happens, technology fails. But the complete disrespect this company has showed everyone of us shouldn’t be acceptable to anyone.

@Victor_SDS_PSN @Collin_SDS_PSN

The fact that it has been 11 days since original problem and over 3 since your last "We are working on it update" with no communication to the hundreds if not thousands effected by the linking glitch should be completely embarrassing to you and your company.

It would be nice if you would at least respond to the messages, the multiple tickets, and the boards - or at least act like you care to some degree.

Glad I don't treat my customers how you treat yours - I'd be out of a job.

@theganjalama_xbl said in Linked account on The Show website; lost game progress:

@brendanrg_mlbts said in Linked account on The Show website; lost game progress:

New development! Now I can't even log into the The Show My Account Page lmao. Get an error and now it's locked for too many attempts. Could log in last night no problem. Hopefully this means they're working on the issues.

I don’t know.. I been signing in and out all day of all my accounts with no issues. Except the obvious

Same. No problems logging in but nothing resolved as far as getting my stuff back or the linking issue.

@Victor_SDS_PSN - I can provide screen shots of my team (at least the starters) before this all happened. I just want my team back and I want to play the game. PLEASE HELP ME!!!!

@doxci_mlbts said in Linked account on The Show website; lost game progress:

Having the same issue as all of you. Really wish I had checked the forums first before attempting to link my Xbox to the account today. Currently, it looks like the reason my progress is gone is that both by Xbox and PS are linked to my Show Account, but my "The Show" account is somehow not linked, even though I'm signed in with those credentials? It says I'm signed in on the left panel, but where the PSN and Xbox show connected it says Not Connected. I'm guessing this is what everyone else sees as well?

To a T.

@do_xci_psn said in DEVS PLEASE HELP = Linking Issue STILL not fixed for me:

@naptownwolf_psn said in DEVS PLEASE HELP = Linking Issue STILL not fixed for me:

I'm hoping the message that says linking is still down means they are still resolving our issue. Fingers crossed.

Where are you seeing this message? I don't see any banner for maintenance or anything.

It’s gone now but for about an hour or so there was a message that said linking was unavailable due to maintenance.

@cristianmds-_mlbts said in Linked account on The Show website; lost game progress:

The worrying thing about all this is that on the part of sds they have already 2 days that they do not give any news ...

This thread is 10 days old and we’ve gotten nothing but a working on I three says ago…it’s pathetic.