Community Forum

I'm having trouble trying to access the website Dashboard. When I try to access the page I'm redirected to the url https://mlb24.theshow.com/errors/mlb24_unauthorized_user_error with the message error: An error occurred!
Access is denied due to invalid user token.

I have tried contacting support but all they do is asking me to try to link or unlink my account and linking it again. Of course I had it linked before and tried all that, but still nothing solved...

My problem is exactly the same as people reported last year here: https://forums.theshow.com/topic/60630/having-trouble-accessing-my-mlb-23-dashboard-here-on-the-website?_=1711238935286

Apparently you never solved it for those people, so I guess I have little hope on having this solved.

I have this exact same problem in MLB The Show 24. I use xbox account. But with me something worst happened.

I tried unlinking my account to try to link it again and see if this was the issue, but at the moment I simply unlinked my account, my progress got erased, I simply lost everything, even before trying to link it back again. And I still can't access the dashboard. Keet getting the message "Access is denied due to invalid user token"