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@foge011_psn said in Linked account on The Show website; lost game progress:

@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:

I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.

In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there

On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.

When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.

@kyllin_psn said in I tried to link the new xbox version to my preordered PS5 version and lost everything:

4 days of work, and all the $100 preorder stuff from my PS5 digital deluxe addition is gone after I checked out the xbox version on gamepass just to see if it was the same. It said to link to carry progress over but it said it failed so I didn't think anything of it. But when I started my PS5 version back up, all my bonuses, stubs, and hours and hours of work got wiped out. Please help. Thanks.

Exact same thing happened on my end. Submitted a ticket with SDS, they have written back and told me to "unlink" my accounts, they said to do it NOT on the console but through theshow.com, the issue is when I click on UNLINK on theshow.com it asks me to log in again, once I do it takes me back to the unlink screen and it's in a never ending loop. I took screen shots and emailed them back, hopefully they respond soon with a fix. It's wild how my account on theshow.com shows I've unlocked collectibles and have made progress from last week but when I fire up the Xbox X or the PS5 they both show me as a complete new game. Frustrating.

@plaxus42_mlbts said in Linked account on The Show website; lost game progress:

@foge011_psn said in Linked account on The Show website; lost game progress:

@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:

@foge011_psn said in Linked account on The Show website; lost game progress:

@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:

I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.

In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there

On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.

When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.

Have you tried unlinking your accounts and then checking in game? You’re running around in circles linking and unlinking on the website.
I think you can link in game, so unlink here then go in game and try linking your accounts.
Not going to say it’ll work but worth a shot.

Tried all of this. Website won't allow us to unlink. It loops us to the login screen and then back to the dashboard.
In Game, the option to link appears. Link code entered on the website results in error; "Platforms match, so can not link them" There is no unlink button in the game.

There is just no path from the Unlink button to the actual function that unlinks the accounts as it continuously takes us to the login screen.

On the website it says the my MLBTS is not connected.
I think someone at SDS has to manually fix our accounts... or restore the website's functionality to do it ourselves.

Thank the LORD someone else is seeing what I see. Everyone is telling me the "simple fix" is to unlink it.....I'm glad I'm not the ONLY person that can't perform this "simple fix".

@sobay310_mlbts said in Linked account on The Show website; lost game progress:

@foge011_psn said in Linked account on The Show website; lost game progress:

@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:

@foge011_psn said in Linked account on The Show website; lost game progress:

@vintagetrav_mlbts said in Linked account on The Show website; lost game progress:

I am having the same issue and when I try to unlink for my ps5 account. It logs me out of the website and never unlinks. And I cannot find where to unlink within the game.

In game, go to my player icon in top left corner of the screen. Press x then R1 to get to my profile, unlink is in there

On my Xbox and PS5 there is no unlink option, before Monday on my PS5 there was an unlink option. I linked my PS5 on Friday 4/17. After linking Xbox and losing progress neither Xbox nor PS5 has an unlink option, only link.

When I log into theshow.com using my MLB login it shows an "unlink" button under both Xbox and PS5, when I click on those unlink buttons it asks me to again login with my MLB account, I dod and it says "log in sucessful" and returns me to the screen that shows Xbox and PS5 with "unlink" button. When I click on "unlink" it asks me to log in again, it's like a never ending cycle.

Have you tried unlinking your accounts and then checking in game? You’re running around in circles linking and unlinking on the website.
I think you can link in game, so unlink here then go in game and try linking your accounts.
Not going to say it’ll work but worth a shot.

That's part of the (many) problems. The unlink feature doesn't work, so we can't even get past that first hurdle.

Exactly, I appreciate everyone attempting to help. It is frustrating that people are saying, just unlink you account. What they don't realize or understand is for some of us that is NOT an option.

I completely understand what people are telling me to do, on my PS5 PRIOR to messing w/ the Xbox side in my profile on my PS5 console I could go to Profile and settings and there was an unlink option, so I understand what people want me to try. The issue is now since I added my Xbox neither my PS5 or Xbox have an unlink option. They only say LINK. When I try and link them it tells me it's already linked.

Very frustrating!

@sobay310_mlbts said in Linked account on The Show website; lost game progress:

@gigemaggs99_mlbts said in Linked account on The Show website; lost game progress:

@sobay310_mlbts said in Linked account on The Show website; lost game progress:

I know everyone is going to be shocked by this, but I hit "unlink my account" button in game on the PS4 and nothing happened. It just returned me to the previous screen.

NEXT!

Did you lose anything on the PS4 side? Did it restart your DD and progress like the warning message reads?

No, it didn't do anything. It was button that didn't work. Nothing changed and I'm still linked.

Thanks for taking the leap of faith for us. I owe you a beer.

@sobay310_psn said in Linked account on The Show website; lost game progress:

'ol Miguel gave me the same message this morning. I replied back and said it didn't work with what I was experiencing. Then, Joseph rides in on his horse and tells me to make sure I entered the PS5 Download Code from the steelbook into the redeem code section and insert the PS4 disc. Granted, this is after we've established that I purchased the game digitally and directly through the PSN STORE!!

Are you holding your controller at the correct angle when you boot the digital (steelbook version of the PS4 version on PS5)?

Meanwhile back at the ranch.....PS4 version works just fine???????????? Please send prayers.

Their site and system is all sorts of messed up, when I log into theshow.com with my MLB login it shows ONLY my MLB is connected and "current session" for both Xbox an PSN it shows they are NOT CONNECTED.

If I login with either my XBOX ID or my PSN ID those both show XBOX and PSN connected but MLB is NOT CONNECTED.

It's like a "the chicken and the egg riddle", which comes first?

@kinggraig_mlbts said in Linked account on The Show website; lost game progress:

I also do not have the option to unlink my account through the in game route and I can't unlink my accounts on theshow.com it goes through the loop everyone is talking about.

Welcome aboard, hope you enjoy your stay, cool beer at the bar. CHEERS!

@bhazlewood_mlbts said in Linked account on The Show website; lost game progress:

Thanks for accepting me into the "lost all my progress on the console, even though it still shows up on my MLBTS web login" club.

A club I didn't want to join

Welcome aboard, be sure to sign the guest list and grab a cold one, concert starts at dark-30.