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@m1guelfz_psn said in Still no PS5 upgrade/download:

Still not work, I already sent many tickets and the dumbest answer was

"Joseph (The Show)

Apr 22, 2021, 1:36 PM PDT

Hello,

Thank you for your message. We understand you are having an issue launching the Jackie Robinson Edition on PS5. If possible, could you make sure the PS5 Download Code from the left side of the Steelbook is entered into the PS Store "Redeem Code" section. Afterward, please insert the PS4 Disc into the PS5 and try again? You will need the PS4 disc to proceed. We regret any inconvenience caused by this."

Isn't that obvious?

Dude, I got the exact same email and I am pissed about it. It took them 5 days to send me that email.

By the way, in case anyone is wondering, I have installed on external hard drive and on the console and neither one works. So don't let Sony tell you the problem is happening because of your external hard drive and hang up on you. That is not true and that happened to me.

This whole thing is completely ridiculous. I have spent about 10 hours with PS support trying to get this figured out and still nothing. I spent 2 hours last night with a "hardware" specialist and they are trying to tell me that it is an issue with my PS5 and that I might have to send it in to get fixed. There is absolutely no way that is happening. I will pay another $100 before I send my PS5 anywhere. I even tried to uninstall and reinstall the game last night and the PS tech hung up and left because their shift was over while it was reinstalling. Still didn't work. No PS5 upgrade. Does anyone have an answer to this?