Three suggestions I'm told to pass on if you are still having this issue:
-
Double check that your clock and date on your PS4 is set correctly. We have found issues if this is not set correctly.
-
If that doesn't work,
On your PS4:
Go to "Settings".
Go to "Network".
Go to "Set Up Internet Connection"
Select Wifi/LAN depending on what you use to connect.
Select "Custom".
IP Address Settings = Automatic
DHCP Host Name = Do Not Specify
DNS Settings = Manual
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
MTU Settings: Automatic
Proxy Server: Do Not Use
- Finally, if those don't work make sure ports 10000 and 11000 are open bidirectionally on your router.
Thank you.