The same thing has happened to me. I have lost multiple Platinum Players I purchased and probably $50k in stubs today. Not to mention, every time I open a Gold Pack there is a server error and then I lose the player that I received.
I have been playing this game for as long as I can remember and The Show has always had server issues (especially at launch) but now they’re messing with my money. They better make this right for all of us!