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@Manu__SDS found the problem, is my camera of Face ID dont work the hardware.

@Spinal_Tap_N_Die have beard but in my case the camera dont open

iPhone 11, IOS 17.4

Anyone have the problem when u try to do the face scan, the App show you a message it said:
“ An error occurred while initializing the camera. Please try reloading the app or restarting your mobile device”. I try and still not working.