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I have absolutely loved the game but that response was not acceptable. It's like they don't even care to try to help you after you take the time to grind this out and have this issue. If they can't fix it, then give us the packs we would have gotten if we were allowed to finish.

I got the error and submitted a ticket then two days later got this response...Hello,
Thanks for the message. Unfortunately we cannot assist you further with this issue. We regret any inconvenience caused by this.

Goodbye

Joseph