I was having a difficult time buying stubs from the market as I kept encountering an error that support did not recognize. I decided to go into the actual PlayStation store to buy them and had success. But these stubs have yet to show up in my account and it’s going on 7+ hours. Any idea what the issue is?

Actually Playstation support did state that there is PS4 stubs and PS5 stubs

They are still there. Hit R1 on the marketplace and they should show. If not, go to inventory and click on equipment and perks and it should be accessible from there

@churchie11_psn said in Bought stubs opening night and haven’t received them:

Did anyone get resolution to this?

I purchased $150 worth of stubs whilst at work via the web. Now nothing in my ingame account.

Any idea how to resolve?

What system do you have? If PS4, try logging into your account via ps5 and see if they are there. Hopefully you have a buddy or know someone who has it on PS5 who can assist. That is how I gained accessed to my product.

@wargazsem-_mlbts said in Difference between PS5 stubs and PS4 stubs:

Contact Playstation support again. I've done this with PS4/PS3 and a simple 2 minute phone call later they simply added the correct console edition.

Do not mention SDS that was your mistake. Simply say you accidentally bought the wrong version and would like to have it changed to the correct one.

I asked them that originally and they said that they could not switch it. They told me to request the refund and that it would be granted. Just for them to deny it

@levity7_psn said in Difference between PS5 stubs and PS4 stubs:

Of course they want you to chill, they have your money and have provided you no goods of service. PS Store told me to go ahead and file a refund through my credit card but they will ban my account until the debt is paid in full. I have no clue how they can conclude I have a debt with them when they have not provided the goods of service I have purchased.

My account was ultimately banned as well. But I regained access after paying off debt.

@churchie11_psn said in Difference between PS5 stubs and PS4 stubs:

Did you get this sorted? I have same issue

Yes, but I had to access my stubs by logging into my account through PS5.

Actually Playstation support did state that there is PS4 stubs and PS5 stubs

@squishiesgirl said in Bought stubs opening night and haven’t received them:

@b-easy_phinu_psn said in Bought stubs opening night and haven’t received them:

@og_outtacontrol said in Bought stubs opening night and haven’t received them:

Did this happen to anyone else. When the stubs weren’t able to be purchased opening night, I went online and bought stubs off the PlayStation store, hoping they would be in my account when I purchased them, but got nothing when I opened my game and still haven’t received them

Dealing with this issue right now. Apparently if you buy stubs through the PlayStation store website it’s for a PS5. That’s what PlayStation support told me.

Bought stubs from the store on ps4 ..worked fine for me

It didn’t make sense to me when they told me that but that’s the response they gave me when I contacted them

@og_outtacontrol said in Bought stubs opening night and haven’t received them:

Did this happen to anyone else. When the stubs weren’t able to be purchased opening night, I went online and bought stubs off the PlayStation store, hoping they would be in my account when I purchased them, but got nothing when I opened my game and still haven’t received them

Dealing with this issue right now. Apparently if you buy stubs through the PlayStation store website it’s for a PS5. That’s what PlayStation support told me.

You may be encountering the same issue I ran into by purchasing stubs through PlayStation

It has officially been a week now since I purchased $600 worth of stubs that I never received credit for. When I reached out to TheShow Support they stated it was an issue I needed to resolve with PlayStation support. I reached out to PlayStation support and they said I had purchased stubs for a PS5. That was news to me because I didn’t know there was a difference. As in if you search virtual currency on the actual PlayStation store website it doesn’t have stubs for PS4 and stubs for PS5. Needless to say PlayStation denied my refund saying I had used the stubs and that they couldn’t verify my account. When I called PS Support, guy told me to be patient as The Show would give me the stubs and I told them they aren’t because they’ve already refunded everyone effected. His reply was still be patient