Support
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Does any do support for MLB the show 22? Do they actually help out do anything if they exist? Cant get a response or answers or help from them.
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Yeah, I am sure that they have support but, if it is like most companies, then their support staff are probably severely understaffed and overworked. Especially if you consider the size of the player base for the game. There is probably a ridiculously long queue filled with both valid issues and nonsense.
I am not excusing their extreme slowness in responding to tickets but can understand how it can happen as I worked various support positions most of my IT life.
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@dolenz_psn said in Support:
Yeah, I am sure that they have support but, if it is like most companies, then their support staff are probably severely understaffed and overworked. Especially if you consider the size of the player base for the game. There is probably a ridiculously long queue filled with both valid issues and nonsense.
I am not excusing their extreme slowness in responding to tickets but can understand how it can happen as I worked various support positions most of my IT life.
Yeah most likely is the case. I can only imagine how many thousands of tickets are either for legitimate bans or issues with account linking because it doesn't lay out the instructions on mobile like it does on desktop. The actual important tickets don't get handled as they should as a result
Not to mention the amount of "can't advance to stage 2" on monthly programs. If there is 3 posts on here a month on that the number of support tickets filed is likely way higher
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I get the there's so many tickets. Even giving little leway due to the holiday. But I first sent the ticket in on Thursday last week. Someone started to get back to me then stopped before any answers given.
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@mvec_mlbts said in Support:
I get the there's so many tickets. Even giving little leway due to the holiday. But I first sent the ticket in on Thursday last week. Someone started to get back to me then stopped before any answers given.
Let me save you some time. If you receive a response, it will likely be:
"Hello,
Thanks for the message. Unfortunately we cannot assist you further with this issue. We regret any inconvenience caused by this.Thank you,
Goodbye"That is a response I received from them on two separate occasions. I also contacted them early in the year because my progress in 21 on PS5 was overwritten because I chose to make Switch my primary for 22. Apparently it's impossible to have two different primary consoles from year to year without losing progress on one of them if they are linked. I had to figure that out on my own though, because none of the people who responded to me even read what I wrote. They just copy/pasted generic responses about account linking from the FAQ.
They may have been helpful in the past, but they're less than useless this year. Nothing but canned copy/paste responses.
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I sent my support request through the San Diego studious website. It took several weeks but they took care of issue and we’re very helpful.
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