Duplicate Team Affinity/ Support frustrations
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I originally made this post in a different forum thread, but this one seems more appropriate since it deals with user issues. Here’s my original post:
I’m more or less making this post to vent about the customer support from SDS. Let me start off by saying that I got myself into this situation by accidentally selecting a duplicate card from the 42 series, and that error is on me. The first reason why I’m frustrated is because it took them a whole month to get back to me about the error. The other reason why I’m frustrated is because I feel like the support employee didn’t really take the time to resolve my issue. Here’s our conversation:
Me: “ I accidentally selected a duplicate Jason Heyward from the NL central team affinity 1 program. I need 42 series Ke’ Bryan Hayes to complete the set. I was wondering if this issue could be fixed.”
Support guy: “ Hello- thank you for the message. Sorry this is happening to you. What exact card are you looking for?”
This was a week ago and I have yet to get a response. Correct me if I’m wrong, but I thought I very clearly stated which card that I needed. Has anyone else had any issues similar to this?
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@shaneg03_xbl said in Duplicate Team Affinity/ Support frustrations:
I originally made this post in a different forum thread, but this one seems more appropriate since it deals with user issues. Here’s my original post:
I’m more or less making this post to vent about the customer support from SDS. Let me start off by saying that I got myself into this situation by accidentally selecting a duplicate card from the 42 series, and that error is on me. The first reason why I’m frustrated is because it took them a whole month to get back to me about the error. The other reason why I’m frustrated is because I feel like the support employee didn’t really take the time to resolve my issue. Here’s our conversation:
Me: “ I accidentally selected a duplicate Jason Heyward from the NL central team affinity 1 program. I need 42 series Ke’ Bryan Hayes to complete the set. I was wondering if this issue could be fixed.”
Support guy: “ Hello- thank you for the message. Sorry this is happening to you. What exact card are you looking for?”
This was a week ago and I have yet to get a response. Correct me if I’m wrong, but I thought I very clearly stated which card that I needed. Has anyone else had any issues similar to this?
If you have read all the other posts about this you would know that it takes over a month for them to make the changes! Be patient young one! Your expectation that they will respond within 15 minutes of your two different posts is absurd! No need to spam the forum about this!
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My chief complaint is the fact that I very clearly stated which player I needed and it seemed like he completely ignored any pertinent information in my post. If there was a way to delete my post off of the other forum I would do it. I’m new here so if there is a way to delete it, please let me know
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@shaneg03_xbl said in Duplicate Team Affinity/ Support frustrations:
My chief complaint is the fact that I very clearly stated which player I needed and it seemed like he completely ignored any pertinent information in my post. If there was a way to delete my post off of the other forum I would do it. I’m new here so if there is a way to delete it, please let me know
Cant delete a post. as for that support guy, that looks like an auto message and not a live person.
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@shaneg03_xbl said in Duplicate Team Affinity/ Support frustrations:
My chief complaint is the fact that I very clearly stated which player I needed and it seemed like he completely ignored any pertinent information in my post. If there was a way to delete my post off of the other forum I would do it. I’m new here so if there is a way to delete it, please let me know
Just understand SDS will fix it, it will take them approximately a month to do it. Nothing more you can do about it right now. Be patient and it will be fixed.
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