Froze and lost

SDS

Hello everybody, I'm writing here because a few days ago I was playing RS and winning 4-1 in the 9th. While hitting a double it all freezed and, after 10 mins waiting, I decided that it wasn't worth it. So I quit and, of course, got the loss.
Anyway then I tried to report it on theshow@playstation.sony.com, as indicated in game, just to be automatically replied that the address was no longer active and I had to open a ticket.
Now, I don't have very much hope into getting the win back, but just in case does anybody know an effective way at least to report what was no doubt a trick? I searched for the ticket procedure but couldn't find it..thank you

SDS

If you quit a frozen game you are winning you will never get the win. Unfortunately just the way it is.

SDS

@savagesteve74 said in Froze and lost:

https://theshow.sonysandiegostudio.games/hc/en-us

Thank you @SavageSteve74, I was on that page but didn't see the "report a player" button. I wrote them

SDS

@chuckclc_psn said in Froze and lost:

If you quit a frozen game you are winning you will never get the win. Unfortunately just the way it is.

@ChuckCLC_PSN ok thank you for the info, I guessed so. Anyway it's absurd that, if they check my games history, they will see that I was clearly winning in the 9th so there was no point for me to quit. Anyway I won't lose sleep for this, just sad that playing online means continuously trying to avoid these tricks instead of having fun playing baseball