Server Stability 4/21/21 - UPDATE
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I’ve been an MLB the show player for many many years. I’m disappointed by the early access, and now a week later things are still very unstable to say the least.
SDS, the right thing to do at this point is to openly communicate with the community and then offer some packs, stubs, and other things as a thank you for your community for buying your product. We need to be compensated somehow. If you go to a restaurant and things are wrong the manager/owner offers some sort of comp.
Do the right thing SDS and take care of your community.
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SDS, can you guys comment as to what you believe is causing the load issue? Many of us are technical, so maybe we can help out/give suggestions. What I am curious about are below.
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Are your servers getting more over-loaded in a particular region? (Ie - The West and East Coasts, etc.). Do you need to add capacity in a certain region?
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What did you build out your cloud to handle (in number of users .... and how many over that are you experiencing issues with)?
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Can you comment on your session handling code, specifically, how long you hold sessions, is session information cached (and if so how long).
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I assume you are using https as the transport back and forth to your cloud instances, yet are you using something else?
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How many clouds are you managing in different regions around the world? I assume you have load-balancers on the front-end along with hardware SSL accelerators to offload part of the packet overhead?
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What is your packet distribution? (Ie - many small packets, or larger packets). (My guess is many, small packets.). By chance, can you increase your packet sizes to 32 or 64K? (Are you currently using 8k sized packets??)
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What is the interval that the game talks to the cloud? From what I can see, it is quite frequent, in fact, too frequent. On the client side, can you cache some of the information so that less packets are being sent/or always checking for the latest updates. The only game data that should be going to the servers right now are game stats and online gameplay interactions. Anything other than that, should be able to be cached, to lighten the load on the servers.
Because the servers have been so unstable, I'm leery of playing online because I'm afraid of a disconnect loss. (My only loss online right now was a network disconnect loss.). Maybe you can extend the 1st inning/BR season/Ranked Seasons seasons another two weeks to give us make-up time to be able to go 12-0 and 900 as we are losing a lot of time due to the server issues?? I understand the "Double XP" weekend will be great and kind of a "make-up", yet only if the servers stay up and people can actually play. However, the "Double XP Weekend" isn't going to help in RS or BR.
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@victor_sds_psn said in Server Stability 4/21/21 - UPDATE:
Hey folks-
We're aware of slow and/or unstable server performance many of you have experienced and brought to our attention. Our team is working to diagnose and resolve the underlying issues, more updates to come. Thank you for your patience.
Update 7:19 PM PT 4/21/21
Servers are now back online. We will continue to monitor and work to improve stability.Again, a response would be appreciated.
My suggestion is 50k xp, 25k stubs, 10TA vouchers to make up for all the lost showdown runs, a 5 pack of ballin packs, and maybe a 42 pack?
I mean this is absurd. I simply can’t play and you guys have been completely quiet on what you are going to do to help.
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@locutusofburg said in Server Stability 4/21/21 - UPDATE:
@victor_sds_psn said in Server Stability 4/21/21 - UPDATE:
Hey folks-
We're aware of slow and/or unstable server performance many of you have experienced and brought to our attention. Our team is working to diagnose and resolve the underlying issues, more updates to come. Thank you for your patience.
Update 7:19 PM PT 4/21/21
Servers are now back online. We will continue to monitor and work to improve stability.Again, a response would be appreciated.
My suggestion is 50k xp, 25k stubs, 10TA vouchers to make up for all the lost showdown runs, a 5 pack of ballin packs, and maybe a 42 pack?
I mean this is absurd. I simply can’t play and you guys have been completely quiet on what you are going to do to help.
That's a frggin joke. You'll be lucky to get five standards.
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For the love of Satan, fix the speed of buying and selling cards in the market place. Plus how are these content creators pumping out so many videos? Are they all on a special server where they can enjoy the game in peace and everyone else has to suffer?
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@solidsnake_222 said in Server Stability 4/21/21 - UPDATE:
Thank you for the update. This is truly an amazing game and I cannot wait for for the servers to be more reliable. In the meantime, everyone just chill out and give RTTS or MTO a shot.
I would recommend not doing MTO because if a server issue occurs while you’re playing it voids all of your reward gates
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EVERY SINGLE TIME I GET DONE WITH A MOMENT
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This happens every year. But THIS year we got the added bonus of launching a month later than usual, higher price tag, and the privilege to pay extra and get early access to the flaky servers.
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Servers are down again. I know big shock
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@rkr789_psn said in Server Stability 4/21/21 - UPDATE:
EVERY SINGLE TIME I GET DONE WITH A MOMENT
Lol thankfully I had just finished a conquest game but it still pissed me off. Apparently the computer made it friendly quit haha
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Servers down again.
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@moellers_xbl said in Server Stability 4/21/21 - UPDATE:
Servers down again.
Yup. I can’t even get into DD.
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Well, the conquest game not recorded. This is getting ridiculous. We bought the game to play, and well we can play but at a huge cost to lose progression. I have said it so many times on here, COMMUNICATION. They need a way other than a message here to talk to us. I want 200 packs for this. They need to now pay us to play this game.
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We fall for this every year. Servers bonkers. Lack of communication from SDS. They encourage us to buy the game prior to launch and give us an incentive to preorder. Then the servers go down again and again. Rinse, wash, repeat. I love the game after the first month. Prior to that it's frustrating as hell not being able to play when you have time to play. I have no clue why this continues to happen. Year after year after year. Welcome to the insanity XBoxers.
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Well, it came back up. So I play a conquest game. And while playing the server must have dropped again because nothing I did was recorded. Not sure I will play another game tonight. When do we say enough is enough?
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At this moment right now, I can't connect to the servers... just like last night... and the night before that. I already asked Support for a refund, but I don't have my hopes high about it. They basically told me to reset the console and check for updates. Because according to them, it's on my ignorance on how to own a PlayStation and play games, not on your inneptitude to offer players a working, finished product.
It's a disgrace that your customers (which you say are important and always heard) are treated like this. A company that makes huge amounts of cash has the same problem EVERY YEAR and nobody there saw coming that being available also on Xbox would take a toll on the servers. Imagine how you'd feel if it was the other way, if we all payed for your functioning game with money that doesn't work.
Hopefully, you'll get your act together and fix THIS problem. That way you'll be able to adress all the other ones: broken progression, dumb loadouts messing up equipment settings...
Also, having one player (and only one) for everything was a dumb idea. Boy, If you were honest enough to give refunds, I would love to get me some Super Mega Baseball 3.
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Made no difference, since 4/20 I have lost track of the amount of in game stuff that has disappeared or grinding only to find out you lost connection with server while playing and lose your time spent
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This is a complete disaster, wow. Honestly I want a refund, I spent 100 dollars on this game.
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I have yet to be able to play online with friends or any ranked seasons or event games. I have no issues with other games online and have not received a response for submitting an error in 4 days.
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not like this...not like this
