Still no PS5 upgrade/download
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@m1guelfz_psn said in Still no PS5 upgrade/download:
Still not work, I already sent many tickets and the dumbest answer was
"Joseph (The Show)
Apr 22, 2021, 1:36 PM PDT
Hello,
Thank you for your message. We understand you are having an issue launching the Jackie Robinson Edition on PS5. If possible, could you make sure the PS5 Download Code from the left side of the Steelbook is entered into the PS Store "Redeem Code" section. Afterward, please insert the PS4 Disc into the PS5 and try again? You will need the PS4 disc to proceed. We regret any inconvenience caused by this."
Isn't that obvious?
Dude, I got the exact same email and I am pissed about it. It took them 5 days to send me that email.
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Any news?
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I noticed this last night on my 3rd reinstall. After the game is downloaded and I'm able to play the PS4 disc on my PS5 I'm unable to find the game in my library. If I go online or to the library on the console the game does not exist. The only Show product in my library is the Test Tech for PS4. Since I'm unable to delete it I hide it in the menu, and I do not have the game in my library. It is like it doesn't exist even though it is in the drive and I'm playing it. I feel like this is not going to be resolved for awhile. It is so easy for them to give us download codes. I saw several people online that they were able to send physical games, hats, shirts, and stuffed animals to. Maybe they should work on taking care of some paying customers.
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@gambler201118 said in Still no PS5 upgrade/download:
I noticed this last night on my 3rd reinstall. After the game is downloaded and I'm able to play the PS4 disc on my PS5 I'm unable to find the game in my library. If I go online or to the library on the console the game does not exist. The only Show product in my library is the Test Tech for PS4. Since I'm unable to delete it I hide it in the menu, and I do not have the game in my library. It is like it doesn't exist even though it is in the drive and I'm playing it. I feel like this is not going to be resolved for awhile. It is so easy for them to give us download codes. I saw several people online that they were able to send physical games, hats, shirts, and stuffed animals to. Maybe they should work on taking care of some paying customers.
I would love a stuffed animal too!
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How is this not fixed yet?
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A admin locked this topic on
