PSA: Don't Link both PS and XBOX Accounts!
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After sending screenshots and describing in excruciating detail what is actually going on when we try to Link/Unlink accounts, I got an acknowledgement response. "The team is aware of this issue and is currently working to resolve this"
At this point an acknowledgment is better than we were getting, kind of. Who knows what a fix, if any, will be, but hey....progress?
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@drgnmstr_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
After sending screenshots and describing in excruciating detail what is actually going on when we try to Link/Unlink accounts, I got an acknowledgement response. "The team is aware of this issue and is currently working to resolve this"
At this point an acknowledgment is better than we were getting, kind of. Who knows what a fix, if any, will be, but hey....progress?
An acknowledgement of the issue at least keeps our sanity for the time being. Thanks for the update!
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@drgnmstr_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
After sending screenshots and describing in excruciating detail what is actually going on when we try to Link/Unlink accounts, I got an acknowledgement response. "The team is aware of this issue and is currently working to resolve this"
At this point an acknowledgment is better than we were getting, kind of. Who knows what a fix, if any, will be, but hey....progress?
Same here, got the same response from Joseph after detailling (with pics) the situation. At least we know they are looking into it!
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I created a new The Show account and the biggest difference I see is that under this account it shows as "Connected, Current Session" when I'm logged in. That's not the case when I'm logged into my normal Show account with my PS and XBOX accounts linked to it. That's probably a reason why you can't unlink and it takes you back to the login page -- they aren't synced up.
Just in case someone from the support/development team is reading these posts.
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@therealsobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
I created a new The Show account and the biggest difference I see is that under this account it shows as "Connected, Current Session" when I'm logged in. That's not the case when I'm logged into my normal Show account with my PS and XBOX accounts linked to it. That's probably a reason why you can't unlink and it takes you back to the login page -- they aren't synced up.
Just in case someone from the support/development team is reading these posts.
Yes, I agree.
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That's probably a reason why you can't unlink and it takes you back to the login page -- they aren't synced up..
Yes, and this is an obvious over-simplification, but it is like they decided on how to sync accounts, tested it internally and it was all great. But didn't have someone afterwards go "Good, now do it 'wrong'. Let's see what happens"
Statistically with millions of people getting their hands on this new wrinkle some were going to inadvertently do something out of the pre-determined "correct" order. And here we are, waiting to see if we are going to lose all entitlements and progress after spending at least $100 on the game.
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Yep, completely agree. And I did notice that NOW when you try to link your account it has something in red letters saying "Are you sure, etc" -- something that wasn't there before. It would have also been helpful if the instructions on how to do it properly weren't tucked away in the FAQ. This was pretty important and should have been it's own announcement before the early release.
But ya, now we sit and wait. I'm guessing we're screwed and they'll say "here are some free packs, we're sorry", but I hope I'm wrong. All those years of history...gone.
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I received a response saying they are aware and working to resolve so maybe there is hope
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@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Yep, completely agree. And I did notice that NOW when you try to link your account it has something in red letters saying "Are you sure, etc" -- something that wasn't there before. It would have also been helpful if the instructions on how to do it properly weren't tucked away in the FAQ. This was pretty important and should have been it's own announcement before the early release.
But ya, now we sit and wait. I'm guessing we're screwed and they'll say "here are some free packs, we're sorry", but I hope I'm wrong. All those years of history...gone.
This is the issue, the "correct" instructions were buried in a FAQ and not in-game or on the site itself. The in-game prompt is go to theshow.com/myaccount and type in the code. I think that's what most of us did. At least some of you guys are getting responses to your tickets, that's a positive development.
So you'd think they'd have backups of their server side file saves. I mean not only were our stubs and transactions saved server side, but all "offline" progress in Moments, Conquests, etc. That's just crazy to me. This combined with the cluster of a launch/inventory wipes in Outriders has made me kinda wary of any live games as service model with no local saves.
I was so excited to play more of this game, but now I feel trapped because I don't want to progress anything because I want my previous content back, and it could be overwritten again. Such a crappy catch 22. I was just excited for double XP weekend day 5 of the daily moments (I definitely was going to start the Giambi grind) and all the other timed content. Hopefully we get a fix soon, because we're missing out on some cool stuff.
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I sent SDS an email last night, detailing (accurately) what is happening in this scenario. I said:
I appreciate the quick and detailed response, especially given how busy you all are right now. I have run into an unfortunate issue on the site. I sign in with my The Show Online account and from the dashboard, I can see my stubs, team, game history, etc. However, I have tried to unlink my Xbox account as I'm not going to use it, and the site immediately signs me out. While I'm logged into my The Show Online account, it says that my PSN is linked to the account. When I sign into my PSN account on theshow.com, it says that it is not linked. When I log into my The Show Online account, it also says the account itself is not connected, nor does it say "current session." I'm not sure why this is the case.
I followed the steps of attempting to link my account via the in-game menu with a code. When I input the code, it gives me an error message stating "An error occurred: Platforms match so can not be linked." Last night I was just simply receiving a message that stated an error occurred. I'm at a point in which my The Show Online account states my PSN is linked, however, it is clearly not and when I attempt to link my PSN, I just get an error message. I'm not sure what it says on your end, but at this moment I don't have the ability to link my account as an error occurs every time. I know I'm not the only person with this issue as the subreddit and community forums are littered with individuals with the same issue. I cannot unlink anything as it signs me out and when I do attempt to link, I receive an error message every time.
I also attached screenshots from my end as well.
I just got an email from SDS saying: Hello,
Thank you for your email.
The team is aware of this issue and is currently working to resolve this. Thank you for your continued patience.
Hopefully this gets resolved soon!
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Anyone have any updates or success before I give up for the night? I've seen more threads pop up about the same issue, you'd think SDS would at least put out a notice telling people to not link their accounts until they can get this under control. Submitting a ticket doesn't help, tweeting doesn't, posting here at least there's a shot someone has a success story to share.
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@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Anyone have any updates or success before I give up for the night? I've seen more threads pop up about the same issue, you'd think SDS would at least put out a notice telling people to not link their accounts until they can get this under control. Submitting a ticket doesn't help, tweeting doesn't, posting here at least there's a shot someone has a success story to share.
I still haven’t had an update on my ticket. I did log into my The Show account and unlinking worked. It prompted me with the choice to select my PSN as my primary (had my legacy sign in info) and when i chose it, it errored out saying exclusivity issues. Now nothing. So... I’m guessing I probably won’t be getting my content back.
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@feegore_psn said in PSA: Don't Link both PS and XBOX Accounts!:
@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Anyone have any updates or success before I give up for the night? I've seen more threads pop up about the same issue, you'd think SDS would at least put out a notice telling people to not link their accounts until they can get this under control. Submitting a ticket doesn't help, tweeting doesn't, posting here at least there's a shot someone has a success story to share.
I still haven’t had an update on my ticket. I did log into my The Show account and unlinking worked. It prompted me with the choice to select my PSN as my primary (had my legacy sign in info) and when i chose it, it errored out saying exclusivity issues. Now nothing. So... I’m guessing I probably won’t be getting my content back.
Thanks for mentioning that, I just went in and looked and now it shows my The Show account is "connected" and in session with my PSN and XBOX accounts unlinked. The problem is I still don't have anything. So, I wonder should I now try to link my account as instructed? I guess why not, things can't get any worse.
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@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@feegore_psn said in PSA: Don't Link both PS and XBOX Accounts!:
@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Anyone have any updates or success before I give up for the night? I've seen more threads pop up about the same issue, you'd think SDS would at least put out a notice telling people to not link their accounts until they can get this under control. Submitting a ticket doesn't help, tweeting doesn't, posting here at least there's a shot someone has a success story to share.
I still haven’t had an update on my ticket. I did log into my The Show account and unlinking worked. It prompted me with the choice to select my PSN as my primary (had my legacy sign in info) and when i chose it, it errored out saying exclusivity issues. Now nothing. So... I’m guessing I probably won’t be getting my content back.
Thanks for mentioning that, I just went in and looked and now it shows my The Show account is "connected" and in session with my PSN and XBOX accounts unlinked. The problem is I still don't have anything. So, I wonder should I now try to link my account as instructed? I guess why not, things can't get any worse.
My problem is when I log into either my PSN or XBL credentials, those are still linked. I think that’s the root of the issue. I have no option to unlink those. My guess is they did minimal testing of this feature and we’re the unlucky folks who it’s hurting.
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@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@feegore_psn said in PSA: Don't Link both PS and XBOX Accounts!:
@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Anyone have any updates or success before I give up for the night? I've seen more threads pop up about the same issue, you'd think SDS would at least put out a notice telling people to not link their accounts until they can get this under control. Submitting a ticket doesn't help, tweeting doesn't, posting here at least there's a shot someone has a success story to share.
I still haven’t had an update on my ticket. I did log into my The Show account and unlinking worked. It prompted me with the choice to select my PSN as my primary (had my legacy sign in info) and when i chose it, it errored out saying exclusivity issues. Now nothing. So... I’m guessing I probably won’t be getting my content back.
Thanks for mentioning that, I just went in and looked and now it shows my The Show account is "connected" and in session with my PSN and XBOX accounts unlinked. The problem is I still don't have anything. So, I wonder should I now try to link my account as instructed? I guess why not, things can't get any worse.
So if you look at the DEV post tracker you can see a response with instructions. I followed those and now I no longer have them attached to my The Show account. But now I have this problem still:
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UPDATE (kinda): I installed the PS4 version and logged in. A screen popped up saying do you want to install the server data or local data, I selected local data and BOOM all my stubs and everything are back. Now I'm deleting/reinstalling the PS5 version to see if I get that same screen and hopefully everything will be back. Gonna take another 20 mins or so to completely install, but I'll post back ASAP.
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@Victor_SDS_PSN @Pat_SDS_MLBTS @Adam_SDS_PSN @Collin_SDS_PSN
I know work is probably absurd now. But can us folks who lost content (pre-order content, and progress, stubs, etc) get an ETA of when things will be fixed? Or at least, give us an assurance that we will be given our entitlements which we paid for. Honestly, at this point I feel like we should receive some sort of complimentary content due to the massive inconvenience. We paid for this service ultimately.
We don't take what you do for granted, but we'd like to feel valued as members of this community you all have built.
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Okay, so on the PS4 version everything is there. It even shows my game history. I tried deleting and reinstalling the game on the PS5 and it's still reset and zero with everything gone. Not sure if this helps anyone? @Victor_SDS @Pat_SDS @Adam_SDS @Collin_SDS
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My PSN and Xbox are finally unlinked on my Show account, which I think is a positive sign. If I try to link my PSN on my Show account I still get the "platform exclusivity" error, but at least everything is unlinked now I guess!
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@essm1077_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
My PSN and Xbox are finally unlinked on my Show account, which I think is a positive sign. If I try to link my PSN on my Show account I still get the "platform exclusivity" error, but at least everything is unlinked now I guess!
I'm cautiously optimistic. Seeing that I have all my data in the PS4 version of the game gives me home that they just need to tie everything in together. Hopefully it gets fixed by tomorrow, I really need to focus on my work, lol.
