PSA: Don't Link both PS and XBOX Accounts!
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UPDATE (kinda): I installed the PS4 version and logged in. A screen popped up saying do you want to install the server data or local data, I selected local data and BOOM all my stubs and everything are back. Now I'm deleting/reinstalling the PS5 version to see if I get that same screen and hopefully everything will be back. Gonna take another 20 mins or so to completely install, but I'll post back ASAP.
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@Victor_SDS_PSN @Pat_SDS_MLBTS @Adam_SDS_PSN @Collin_SDS_PSN
I know work is probably absurd now. But can us folks who lost content (pre-order content, and progress, stubs, etc) get an ETA of when things will be fixed? Or at least, give us an assurance that we will be given our entitlements which we paid for. Honestly, at this point I feel like we should receive some sort of complimentary content due to the massive inconvenience. We paid for this service ultimately.
We don't take what you do for granted, but we'd like to feel valued as members of this community you all have built.
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Okay, so on the PS4 version everything is there. It even shows my game history. I tried deleting and reinstalling the game on the PS5 and it's still reset and zero with everything gone. Not sure if this helps anyone? @Victor_SDS @Pat_SDS @Adam_SDS @Collin_SDS
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My PSN and Xbox are finally unlinked on my Show account, which I think is a positive sign. If I try to link my PSN on my Show account I still get the "platform exclusivity" error, but at least everything is unlinked now I guess!
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@essm1077_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
My PSN and Xbox are finally unlinked on my Show account, which I think is a positive sign. If I try to link my PSN on my Show account I still get the "platform exclusivity" error, but at least everything is unlinked now I guess!
I'm cautiously optimistic. Seeing that I have all my data in the PS4 version of the game gives me home that they just need to tie everything in together. Hopefully it gets fixed by tomorrow, I really need to focus on my work, lol.
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@SOBAY310_PSN I agree lol I feel like I've been checking this thread constantly the past two days.
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@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Okay, so on the PS4 version everything is there. It even shows my game history. I tried deleting and reinstalling the game on the PS5 and it's still reset and zero with everything gone. Not sure if this helps anyone? @Victor_SDS @Pat_SDS @Adam_SDS @Collin_SDS
That’s awesome dude. Kinda jealous, I installed the PS4 version and it’s still blanked. Makes me wonder if I did truly lose everything
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@feegore_psn said in PSA: Don't Link both PS and XBOX Accounts!:
@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Okay, so on the PS4 version everything is there. It even shows my game history. I tried deleting and reinstalling the game on the PS5 and it's still reset and zero with everything gone. Not sure if this helps anyone? @Victor_SDS @Pat_SDS @Adam_SDS @Collin_SDS
That’s awesome dude. Kinda jealous, I installed the PS4 version and it’s still blanked. Makes me wonder if I did truly lose everything
That sucks, it worked for me too, installed the PS4 version of the game on my PS5 and everything was there instantly. As long as your stuff appears on your TheShow.com account you should be fine I think (when they fix the linking issues).
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@edoalvarez_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
@feegore_psn said in PSA: Don't Link both PS and XBOX Accounts!:
@sobay310_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Okay, so on the PS4 version everything is there. It even shows my game history. I tried deleting and reinstalling the game on the PS5 and it's still reset and zero with everything gone. Not sure if this helps anyone? @Victor_SDS @Pat_SDS @Adam_SDS @Collin_SDS
That’s awesome dude. Kinda jealous, I installed the PS4 version and it’s still blanked. Makes me wonder if I did truly lose everything
That sucks, it worked for me too, installed the PS4 version of the game on my PS5 and everything was there instantly. As long as your stuff appears on your TheShow.com account you should be fine I think (when they fix the linking issues).
Interestingly enough, all my stuff is still missing from the show.com account. The only place it's showing up is within the PS4 version of the game. Makes no sense.
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Seriously SDS. JUST AN UDPATE WOULD BE NICE. LET US KNOW YOU SEE THIS GROUP. We preordered your game paid extra and it’s like nothing is being said. So many of us feel like we’ve been scammed. Tomorrow will be a week and nothing has really gone addressed. Victor gave us a mini update, saying you know it’s an issue. But can you reassure us a solution is on the horizon?
@Victor_SDS_PSN @Collin_SDS_PSN @Pat_SDS_MLBTS @Adam_SDS_PSN
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@jlafont1_psn said in PSA: Don't Link both PS and XBOX Accounts!:
Seriously SDS. JUST AN UDPATE WOULD BE NICE. LET US KNOW YOU SEE THIS GROUP. We preordered your game paid extra and it’s like nothing is being said. So many of us feel like we’ve been scammed. Tomorrow will be a week and nothing has really gone addressed. Victor gave us a mini update, saying you know it’s an issue. But can you reassure us a solution is on the horizon?
@Victor_SDS_PSN @Collin_SDS_PSN @Pat_SDS_MLBTS @Adam_SDS_PSN
Seriously! Why are we left to try and fix this on our own??? At least reply with a middle finger or something so we know you're reading this. Unacceptable customer service!
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Spent even more time this morning going through the PlayStation support chat. This is what I was told:
"After doing a further research I noticed that MLB the Show already confirm there has been some users experiencing this type of issues; however they are already working on a fix to have this sorted out as soon as possible."
They also declined my request for a refund. Basically every incentive we had for pre-ordering the game has been wasted. Not everyone wants their money back, and if SDS would just respond with an update say "Sorry, we're working on it, we screwed up" then I wouldn't either. You know the service is bad when I'm googling how to start one of those stupid petitions or the costs associated with a class action lawsuit. Seriously, SDS, put us out of our misery already.
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@sobay310_psn said in PSA: Don't Link both PS and XBOX Accounts!:
Spent even more time this morning going through the PlayStation support chat. This is what I was told:
"After doing a further research I noticed that MLB the Show already confirm there has been some users experiencing this type of issues; however they are already working on a fix to have this sorted out as soon as possible."
They also declined my request for a refund. Basically every incentive we had for pre-ordering the game has been wasted. Not everyone wants their money back, and if SDS would just respond with an update say "Sorry, we're working on it, we screwed up" then I wouldn't either. You know the service is bad when I'm googling how to start one of those stupid petitions or the costs associated with a class action lawsuit. Seriously, SDS, put us out of our misery already.
Haha, i was googling the same thing earlier. Sad isn’t it? My ticket hasn’t even been responded to yet. I’ve even sent updates. Terrible customer experience. I regret pre-ordering, unsure if this is my last The Show game at this point.
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I have the same issue, Wednesday when I linked my accounts I lost all my Stubs, cards, and items from the Jackie Robinson Digital Deluxe Edition.. put in a ticket this morning. I may pursue refund as I paid $99 for something that isn't available to me any longer and the experience will no longer be the same. I even did the "restore license" thing that the support suggests and that did nothing but take away all the stuff I earned lastnight.
What a disgrace this is.
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Hi,
With all due respect your fixing the community market (online/ via theshownation). Yet y’all are neglecting the fact that a whole group of us have had our preorder content erased. And every time we try your troubleshooting steps (such as unlinking, or restoring license) all out content is wiped and progress erased.
Seriously guys. Answer us today. We’ve tried to be patient but this is ridiculous that we aren’t even getting the assurance that all will be restored, even if it’s just a matter of time.
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It would nice if support could have one master thread about this, and pin it to the top until it gets resolved. I find myself jumping between 6 different threads to get updates on this.
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I recieved an email and all it did was have overly worded instructions on how to link/unlink accounts. This did nothing for me BTW.
Anyone else not able to even connect/link PSN? Mine will not no matter what I seem to do.
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@gdowski73-gmail-com_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
I recieved an email and all it did was have overly worded instructions on how to link/unlink accounts. This did nothing for me BTW.
Anyone else not able to even connect/link PSN? Mine will not no matter what I seem to do.
Same here, I got that generic email too. I'm expecting a fix or path to a refund from SDS soon. That's really the only option at this point. We shouldn't have to deal with a broken product.
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Seems like another option would be to see their server time stamps and out data, stubs, collection books etc. Then have us erase/unlink/clear start over whatever you want to call it and have us start from scratch. Then award us back the items we've earned or in case of pre-order bonus, give them back.
I see it could be an issue deleting everyone's accounts and starting over as those that paid for the FULL BLOWN expensive version would feel cheatd that every gets those rewards too, I don't want anything I didn't pay for, but I'd rather not loose the things I did and also the progress I've made.
I bought the middle of the road pre-order PS5 version (if that matters).
On PS4 all my collection and items are showing up, currently it shows I have around 40,000 stubs from playing, would be nice to not loose those stubs along with the items in my collection book.
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@gigemaggs99_mlbts said in PSA: Don't Link both PS and XBOX Accounts!:
Seems like another option would be to see their server time stamps and out data, stubs, collection books etc. Then have us erase/unlink/clear start over whatever you want to call it and have us start from scratch. Then award us back the items we've earned or in case of pre-order bonus, give them back.
I see it could be an issue deleting everyone's accounts and starting over as those that paid for the FULL BLOWN expensive version would feel cheatd that every gets those rewards too, I don't want anything I didn't pay for, but I'd rather not loose the things I did and also the progress I've made.
I bought the middle of the road pre-order PS5 version (if that matters).
On PS4 all my collection and items are showing up, currently it shows I have around 40,000 stubs from playing, would be nice to not loose those stubs along with the items in my collection book.
Are your stubs and collection showing in the marketplace through the website? I see stuff on my PS4, nothing on PS5 or XBOX and nothing on the website.
