game restarted i lost everything ?

SDS

hi
So i started playing when the game first came out for about 4 or 5 hours, i redeemed my bonuses for buying the $100 option, then i took a break of about 6 hours, when i restarted the game it had reset back to the beginning of the game and i had none of the players i had got with my bonus packs. I thought because it had reset back to the beginning that i would just be able to redeem my bonus pack again but after playing for another 4 hours i haven't got my bonus packs, any ideas how to get them ?

thanks

SDS

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