SDS please apologize and fix your game
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Also worth mentioning that spamming tickets for the same issue doesn’t help response time; it only creates a bigger backlog for support teams.
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@yankblan you are defending SDS when he earned 200k stubs and lost them and they are not giving them back? After they responded to my ticket and did nothing? What logic is that
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@TrevNation7187 said in SDS please apologize and fix your game:
@yankblan you are defending SDS when he earned 200k stubs and lost them and they are not giving them back? After they responded to my ticket and did nothing? What logic is that
How is ge defending SDS? He just stated that there isn't a reason to submit multiple tickets about the same issue.
They'll eventually get to his ticket and will take care of it. No need to keep sending more tickets about it. Just 'conjests' everything.
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What logic is submitting 4 tickets on the same issue on consecutive days?
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@x814xmafia they have gotten to my ticket and choose to do nothing…. That’s the issue.. I’m out 200k stubs and SDS isn’t taking accountability for something I earned…………..
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@SaveFarris no one said consecutive days? It’s after they responded and did nothing…
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Just curious, when you say “they did nothing” what was their response?
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@borderpatrollin said in SDS please apologize and fix your game:
@x814xmafia they have gotten to my ticket and choose to do nothing…. That’s the issue.. I’m out 200k stubs and SDS isn’t taking accountability for something I earned…………..
Ao them responding thst they are aware of the situation, but didn't automatically give you back those stubs RIGHT there, means they're ignoring you?
No, it means they're aware of it and them sending thst reply is the first step in getting those stuns back.
They still have to do research. They probably have one team replying to tickets and another team that rectifies the situation.
Before they can 'take your word' thst you lost 200K in stubs; they have to thoroughly check your account to see when, and how, they were lost. Then they probably need to submit the request to someone else.
Add in that you stated you sent in MULTIPLE tickets about the issue. Thst means they now have to cross reference those other tickets into one claim.
Now imagine thst hundreds of thousands of people, who had the same issue, also sent MULTIPLE tickets.
That's why its taking long.
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@TrevNation7187 said in SDS please apologize and fix your game:
@yankblan you are defending SDS when he earned 200k stubs and lost them and they are not giving them back? After they responded to my ticket and did nothing? What logic is that
That's not defending SDS. It's common sense.
If he submitted a ticket and they closed the ticket but the problem is not fixed then by all means submit another one at that point.
If he submitted four tickets because their response was not quick enough then Yankblan is right. It serves no purpose. It does not speed up the response time and screws other players who have submitted tickets that are stuck behind his 4 duplicate tickets in the queue.
Sure one or two people doing that is not that detrimental but if you figure that there are probably 100s of people doing the same thing then all of a sudden there are 400-500 (or more) duplicate tickets clogging up the queue that they have to deal with.
I have said this before. A support person working an 8 hour shift (not counting breaks and lunches) will only be able to process 96 tickets in a shift if by some miracle they can get them all resolved and closed in 5 minutes each. That ain't happening though so the number is considerably less.
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@Dolenz said in SDS please apologize and fix your game:
@TrevNation7187 said in SDS please apologize and fix your game:
@yankblan you are defending SDS when he earned 200k stubs and lost them and they are not giving them back? After they responded to my ticket and did nothing? What logic is that
That's not defending SDS. It's common sense.
If he submitted a ticket and they closed the ticket but the problem is not fixed then by all means submit another one at that point.
If he submitted four tickets because their response was not quick enough then Yankblan is right. It serves no purpose. It does not speed up the response time and screws other players who have submitted tickets that are stuck behind his 4 duplicate tickets in the queue.
Sure one or two people doing that is not that detrimental but if you figure that there are probably 100s of people doing the same thing then all of a sudden there are 400-500 (or more) duplicate tickets clogging up the queue that they have to deal with.
I have said this before. A support person working an 8 hour shift (not counting breaks and lunches) will only be able to process 96 tickets in a shift if by some miracle they can get them all resolved and closed in 5 minutes each. That ain't happening though so the number is considerably less.
This.
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Let's delve into what @Dolenz_PSN typed.
When they replied that they were aware; did they close out the ticket by saying that there is nothing thru can do or did they just reply that they are aware (and maybe looking onto it but not commenting such)?
If they closed it out and pretty much said 'oh well'; then yeah, I'd be miffed.
But if they answered with an 'open ended' response; give them time.
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@x814xmafia bro this happened last year and it takes one ticket and response. Not multiple responses lol
