SDS how about a little communication???
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I haven’t seen anything from you all for like 12 hours and your only statement was “try what others are trying and see if that works out for you.” ARE YOU KIDDING ME. I’d suggest not only hiring more competent IT people but an entire PR dept because goodness is it wildly unprofessional how you all “handle” huge messes like this. I guess I’m one of the few who the relinking didn’t work for (I did it correctly and can see my stubs online but on my PS5 it’s still stuck on the blank account). I submitted a ticket at like 5am and must be close to the front of the line and yet I have NO CLUE whether I should keep trying to fix myself (which to be fair was YOUR ONLY instruction) or if I’m going to have to wait hours for a fix for everyone, or if I’m going to need to wait hours, days or even weeks to hear back through the ticket system. THIS is how SDS treats its’ long time customers smh.
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They don’t care, they got your money already. Now please buy another 40k stub pack in the shop to help rebuild your team.
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Communication from SDS since the [censored] early access launch has been legendarily bad.
I've defended them a lot in the past. This launch, their refusal to apologize for charging early access for a broken game, the Nintendo situations, now the accounts getting deleted...the incompetence is only matched by the crass refusal to communicate in any meaningful way.
Oh, and the game has nerfed xp, pack drops, and caps xp on the daily. All to incentivize the market.
SDS has truly gone to the dark side.
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@SuntLacrimae50 Exactly! I’m out of upvotes or I’d upvote this.. it’s like they only ever even make a tweet about a huge game breaking issue until the point at which they feel it would cost them more money if they didn’t acknowledge it. If that makes sense. They’re so obviously run now by money people, and apparently pay them the salaries of the PR department for that apparently does not exist lmao.
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@WhiskeyOne said in SDS how about a little communication???:
@SuntLacrimae50 Exactly! I’m out of upvotes or I’d upvote this.. it’s like they only ever even make a tweet about a huge game breaking issue until the point at which they feel it would cost them more money if they didn’t acknowledge it. If that makes sense. They’re so obviously run now by money people, and apparently pay them the salaries of the PR department for that apparently does not exist lmao.
It's bad business to apologize -- you know, to actually say, "We [censored] up." Instead, [censored] companies say things like, "We appreciate your feedback! Both the good and the bad. Keep it coming!"
Then, since they never admitted to anything, they can posture that they're "responding to community feedback" and, most importantly, never open themselves up to returning money.
It's so obvious it's hilarious and painful at the same time.
SDS has been downgraded in my opinion to Blizzard "Don't you guys own phones?" levels. This company SUCKS.
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@WhiskeyOne Bro I feel you on this. Absolute joke. I've relinked, confirmed the email. It shows everything on my companion app and I even bought a pack to see if it would go through or change anything on PlayStation and still nothing. I love playing co-op and already deal with constant freeze-offs. Even grinding out and not quitting first will get you the loss when you're up by 5 plus runs. This [censored] is absolutely trash.
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Sounds like we’re in the minority since most people say the relinking worked for them. Which is more frustrating and makes me think we’re even more screwed because whatever SDS is going to fix for others may not work for us? Wish I had a clue what to do like try to fix myself (like SDS said to lmao) or sit on my hands and wait for them to fix.. but for how long, hours or weeks? Like no one has a clue because SDS doesn’t have a clue.
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They literally tweeted that they are aware of the issue and are working to fix it... it sucks that you can't play with your team now but I imagine that this isn't an easy fix where they can give a time frame for when it will be fixed... if they say "You will be able to play with your restored account at 8am on 4/5/2024" and then you go to play at that time and still don't have your team you will be even more upset and call them liars.
I feel like most players weren't around 10-11 years ago when Sony got hacked and no one could play online... that was a rough time to get through
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There’s always someone..
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So I logged into The Show 24 Companion app for the first time and luckily it shows my stubs and XP like it does online, yet on my PS5 it’s stuck on the brand new reset account smh..
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@romeischillin I remember that!!! It was down for awhile. Was a great time to play offline games
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Tried logging into the companion app and my PSN account - which i never reset - still reads 0.
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@WhiskeyOne lol my companion app shows level 0 too. I’m mega screwed. Can’t wait for my 20 pack bundle and a “sorry for the inconvenience!!”
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@GuyIncognito55 me and guy over here are getting the shaft it sounds like. Most other people have some sort of stubs or level on their companion app. not us!
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It's honestly sad that this is even possible, I've been playing games for like 20 years and only when I was a kid did you lose all your progress like this. And it was always cause you accidentally deleted a file or lost the memory card. Ever since auto save function became a thing and cloud save this has never been a major issue like this. And to top it all off the lack of any sort of communication or timeframe on a fix is complete BS. Tried to relink and nothing all is gone stubs and hours of gameplay.
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@dpsheridan17 we can be the three stooges who got shafted by SDS
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Crickets…. Crickets….
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I am assuming that if they had more info then they would communicate it. Do people want them to come back just to say that they are still looking into it?
The worst thing they could do now is give an ETA for a fix and then miss it for some reason.
EDIT: looks like the just updated Twitter/X and basically said that they are working on it
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We are working diligently to restore progress to the accounts that were affected by the issue reported this morning. Thank you for your ongoing patience. from their twitter
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Just turned the game back on, on my PS5. App and website are linked to my PSN account and console is connected properly.
