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All my earned Diamond Equipment and stubs is missing on my PS5 version.

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  • Ktothemarvel_PSNK Offline
    Ktothemarvel_PSNK Offline
    Ktothemarvel_PSN
    wrote on last edited by
    #1

    I used Xbox subscription a few months ago to play this game on their console and linked my the show account to it. But I have since stopped paying the subscription on Xbox and deleted the game off my Xbox Series X and turned on my PS5 and my PS5 version isn’t showing my diamond equipment in rtts or my stubs. All of my diamond equipment and stubs I earned originally on the PS5 when the game first came out. Also my RTTS character overall is wrong as well. Please help

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  • Blind_Bleeder_PSNB Offline
    Blind_Bleeder_PSNB Offline
    Blind_Bleeder_PSN
    wrote on last edited by Blind_Bleeder_PSN
    #2

    You should submit a ticket.

    When accounts are linked, there is a primary and a sub-account. It sounds as if your Xbox account was the primary one. I've never come across this, so this may be way off (maybe someone else can confirm or deny this), but it sounds like when you deleted the game on your main account (Xbox), it also deleted your saved content on the server. Since your PS5 is your sub-account, the content reverted to that version.

    Linking accounts doesn't merge them. The primary account version of the game is the one that is played on linked accounts. When the accounts are unlinked, there are two separate versions (save points) of the game. If you no longer have the game on your primary account, the servers will look at your sub-account version (for the console you are playing on) when loading.

    Again, I'm not saying this is what happened, but by submitting a ticket, you'll know for sure.

    Here is an example. I have three consoles. The Switch, PS5, and XBox X. I have three versions of the game, one for each console (XBox X is on Gamepass). My PS5 account is my primary. When I play on my XBox X or Switch, I see the same game as on my PS5. I use my XBox X about 90% of the time and my PS5 and Switch about 5% each. Even though I play mostly on my XBX, the servers save all my content under my PS5 version. If I delete my game from the Switch or XBX, nothing will change on my PS5, but if I remove the game from my PS5, I will have two separate versions (save points) of the game, one for my XBX and one for my Switch. If I make either of those accounts my primary, then I will see the same game on either of those consoles.

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