Ticket response
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Hello,
I was one of the unlucky people to lose a sell order during the server crash. I submitted an account issue ticket but should I expect a response regarding this? Anyone have an idea of what they could possibly do?
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@adamhitsdingers_MLBTS said in Ticket response:
Hello,
I was one of the unlucky people to lose a sell order during the server crash. I submitted an account issue ticket but should I expect a response regarding this? Anyone have an idea of what they could possibly do?
When it happened to me they gave me three sellable Trouts and a 99 Ruth. But I wrote a really nice issue ticket. No telling what you'll get.
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@theBlindRhino said in Ticket response:
@adamhitsdingers_MLBTS said in Ticket response:
Hello,
I was one of the unlucky people to lose a sell order during the server crash. I submitted an account issue ticket but should I expect a response regarding this? Anyone have an idea of what they could possibly do?
When it happened to me they gave me three sellable Trouts and a 99 Ruth. But I wrote a really nice issue ticket. No telling what you'll get.
So you’re basically saying they gave you 750k in stubs for losing one sellable Trout? Sounds fishy if you ask me, no pun intended.
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I wrote a ticket on missing content (not your issue, a missing XP path reward for tier 31) and didn't even receive an e-mail confirmation that they received it, just a "Issue submitted" popup on the support page. I wouldn't hold your breath.
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@energystar157_PSN said in Ticket response:
I wrote a ticket on missing content (not your issue, a missing XP path reward for tier 31) and didn't even receive an e-mail confirmation that they received it, just a "Issue submitted" popup on the support page. I wouldn't hold your breath.
Same. I submitted a ticket within the first week of launch and never received a response. Submitted another one for this issue just to waste my own time and effort.
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Brighter days are around the corner…… hopefully
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@adamhitsdingers_MLBTS said in Ticket response:
The community seems to not have any faith in SDS making things right so we might just have to take this L fellas. Brighter days are around the corner…… hopefully
No idea on the timeframe for a reply as I don't know if different tickets get sent to different areas (what you experienced compared to a bug/Mini Seasons ticket).
But they should eventually answer you.
I assume you filed it via the website by selecting the ? in a circle?
As for what they will do .... They can jump onto the main servers and see everyone's transaction/pack history.
If you did lose this card, not saying you didn't, they will have visual proof it was listed and should refund you the card.
Now, if it's selling for less than it was when you first listed it; they won't compensate for that loss.
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@X-FREEZE-OFF-X_PSN said in Ticket response:
@adamhitsdingers_MLBTS said in Ticket response:
The community seems to not have any faith in SDS making things right so we might just have to take this L fellas. Brighter days are around the corner…… hopefully
No idea on the timeframe for a reply as I don't know if different tickets get sent to different areas (what you experienced compared to a bug/Mini Seasons ticket).
But they should eventually answer you.
I assume you filed it via the website by selecting the ? in a circle?
As for what they will do .... They can jump onto the main servers and see everyone's transaction/pack history.
If you did lose this card, not saying you didn't, they will have visual proof it was listed and should refund you the card.
Now, if it's selling for less than it was when you first listed it; they won't compensate for that loss.
I'm optimistic, thanks for the reply.
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I lost 6 Trouts. Where’s my stubs
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@Tylerslikewhoa_XBL said in Ticket response:
I lost 6 Trouts. Where’s my
@Tylerslikewhoa_XBL said in Ticket response:
I lost 6 Trouts. Where’s my stubs
How did you get 6 trouts lol
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@Tylerslikewhoa_XBL said in Ticket response:
I lost 6 Trouts. Where’s my stubs
A few years ago, I left my controller on the floor one day while I went to do something else, and by time I returned, my 4 year old quick sold Trout and a couple others on me. Lesson learned LOL
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SDS responded to my ticket a couple of hours ago and restored 25 cards that vanished from my sell orders during the server outage. Thanks SDS!
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I’m still missing my future stars Corbin Carrol it just sucks man I bet I won’t get a response
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@solidsnake_222 said in Ticket response:
SDS responded to my ticket a couple of hours ago and restored 25 cards that vanished from my sell orders during the server outage. Thanks SDS!
I need your luck!
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I lost a Paul Goldschmidt during last Sundays server crash, submitted a ticket and never even got a ticket received email
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@Ownisher2112_MLBTS said in Ticket response:
I lost a Paul Goldschmidt during last Sundays server crash, submitted a ticket and never even got a ticket received email
Me neither but are we supposed to?
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