Controller not working on screens where you have to pick your pitcher/pinch hit

[Caribe Backwood_XBL]

So i just got a new controller because the last one started doing it, but when i find an opponent, and go to pick my pitcher and hit start to confirm my lineup
(on a series x) it doesnt register my clicking anything, the controller fully stops working on those screens
the controller itself is not the problem, the buttons work and everything i can pitch i hit no problem.
if i change to a different controller it will sometimes work but im confused and not sure of whats going on.

[Tylerslikewhoa_XBL]

Make sure you you update the controllers software before playing. Also if it’s a third party controller return it