How to get Support? Important and Wrong!
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I contacted them 3 weeks ago to let them know that I paid over $40K on an Adley Rutchsman Prospect card. I got to use it for ONE day and it, along with other completed orders, disappeared from my account after more of their server issues. That was almost 3 weeks ago and I haven't heard anything from them. Not even a "we're looking into it." Since then, I've responded to the original ticket 5 times, opened 4 more tickets, tried to reach out on Twitter 3 times and even contacted PlayStation support twice about it. No one can get them to contact me about it. PlayStation said they have no number, which I find kind of illegal or atleast immoral to be honest. Does anyone know how to get a hold of them other than the form that they won't answer? This may be the worst support I've ever gotten. Sadly, after over 20 years on PlayStation and atleast 5 faithfully with the Show, even with ALL of their server issues, I'm probably done with both after this. It isn't even about the card anymore. It's about being ignored so long. Any help would be appreciated.
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I'm on over 3 weeks myself with lost items and not even a return of my email.
Nice.
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I just saw another thread with about 4 people saying over 3 weeks for their items too. I feel for them. I don't understand how they even get away with not having some type of support line as a business. Shows they don't want to talk to us.
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Coming up on the 1 month anniversary of my ticket. Provided a description of the issue as well as video proof of the pack opening. Still have not heard anything. There were a few reports last week of folks who had heard back on their issues and had them resolved, but that appeared to only be a handful. Seeing as how there is not a way for us to access the status of our tickets, how are we supposed to know that our issue is even on the radar somewhere?
I see posts from folks who are opening multiple tickets for the same issue. I know that just creates so much duplication of effort, but I can completely understand their perspective since they are never hearing anything back to indicate that their issue was actually being looked at.
Even if the plan is to work the tickets on a first in - first out model, providing some sort of update to indicate what range of ticket numbers are currently being worked would at least give folks an idea as to where they stand in a queue. The risk here for SDS though is that it would require them to make public the number if tickets that are being opened and how many are being resolved. Based on what we have seen, the opening pace was significantly higher than the resolution pace.
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@missingweblink_psn said in How to get Support? Important and Wrong!:
I contacted them 3 weeks ago to let them know that I paid over $40K on an Adley Rutchsman Prospect card. I got to use it for ONE day and it, along with other completed orders, disappeared from my account after more of their server issues. That was almost 3 weeks ago and I haven't heard anything from them. Not even a "we're looking into it." Since then, I've responded to the original ticket 5 times, opened 4 more tickets, tried to reach out on Twitter 3 times and even contacted PlayStation support twice about it. No one can get them to contact me about it. PlayStation said they have no number, which I find kind of illegal or atleast immoral to be honest. Does anyone know how to get a hold of them other than the form that they won't answer? This may be the worst support I've ever gotten. Sadly, after over 20 years on PlayStation and atleast 5 faithfully with the Show, even with ALL of their server issues, I'm probably done with both after this. It isn't even about the card anymore. It's about being ignored so long. Any help would be appreciated.
I wish I could help dude, but I literally lost all bonus packs & cards myself. And SDS hasn't responded to any of my tickets either. Their sh** servers went down when I was opening all my deluxe content and I literally lost everything except some equipment cards for some reason. So ALL that extra DLC I paid 100$ for is just GONE.
SDS is TERRIBLE for handling this the way they have. I won't play this game until they fix it and reimburse me for all my lost stuff. I don't care if I have to put in 100 tickets, someone is going to get back to me about this non-sense & this broken a** game.
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@azoth-solar_xbl said in How to get Support? Important and Wrong!:
@missingweblink_psn said in How to get Support? Important and Wrong!:
I contacted them 3 weeks ago to let them know that I paid over $40K on an Adley Rutchsman Prospect card. I got to use it for ONE day and it, along with other completed orders, disappeared from my account after more of their server issues. That was almost 3 weeks ago and I haven't heard anything from them. Not even a "we're looking into it." Since then, I've responded to the original ticket 5 times, opened 4 more tickets, tried to reach out on Twitter 3 times and even contacted PlayStation support twice about it. No one can get them to contact me about it. PlayStation said they have no number, which I find kind of illegal or atleast immoral to be honest. Does anyone know how to get a hold of them other than the form that they won't answer? This may be the worst support I've ever gotten. Sadly, after over 20 years on PlayStation and atleast 5 faithfully with the Show, even with ALL of their server issues, I'm probably done with both after this. It isn't even about the card anymore. It's about being ignored so long. Any help would be appreciated.
I wish I could help dude, but I literally lost all bonus packs & cards myself. And SDS hasn't responded to any of my tickets either. Their sh** servers went down when I was opening all my deluxe content and I literally lost everything except some equipment cards for some reason. So ALL that extra DLC I paid 100$ for is just GONE.
SDS is TERRIBLE for handling this the way they have. I won't play this game until they fix it and reimburse me for all my lost stuff. I don't care if I have to put in 100 tickets, someone is going to get back to me about this non-sense & this broken a** game.
I completely understand - no judgement from my end on opening multiple tickets. I am not sure why they didn't just hire a few folks or write a script to simply reply back to all of the tickets to let folks know the issue was still being looked into or that it was still buried in the backlog. The first few weeks of the initial release would seem like the most logical time to have your largest support staff either already working or at least on call in the event things blow up.
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@missingweblink_psn said in How to get Support? Important and Wrong!:
I contacted them 3 weeks ago to let them know that I paid over $40K on an Adley Rutchsman Prospect card. I got to use it for ONE day and it, along with other completed orders, disappeared from my account after more of their server issues. That was almost 3 weeks ago and I haven't heard anything from them. Not even a "we're looking into it." Since then, I've responded to the original ticket 5 times, opened 4 more tickets, tried to reach out on Twitter 3 times and even contacted PlayStation support twice about it. No one can get them to contact me about it. PlayStation said they have no number, which I find kind of illegal or atleast immoral to be honest. Does anyone know how to get a hold of them other than the form that they won't answer? This may be the worst support I've ever gotten. Sadly, after over 20 years on PlayStation and atleast 5 faithfully with the Show, even with ALL of their server issues, I'm probably done with both after this. It isn't even about the card anymore. It's about being ignored so long. Any help would be appreciated.
Sucks to hear this man, but every year they seem to get more and more into the money grab/Madden mode. Servers suck for two months? Here's a ten pack of [censored]. Lost cards? Ehh, put you off long enough maybe you'll buy stubs to replace what you lost. Or maybe they'll give it to you once the cards are irrelevant. Everything is about trying to get extra money anymore. Only way to show how you feel is never buy again until they actually do something to fix the amount of glitches/server errors/ lack of mode updates beside DD/ etc.
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