Has anyone gotten replies from SDS?
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Hello, i submitted my error with SDS well past 5 business days ago. I am currently out a total of 10 vouchers and a 9 win diamond BR run.
Has anyone had success in getting a reply from SDS with whatever their issue was and is SDS rectifying it??
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No, they wont respond for a while I submitted a ticket and got some automated response saying it was passed onto an investigation team but haven't heard back since and that email was a week ago. I've been emailing them and got nothing
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I submitted a ticket about missing cards a couple of days ago and haven't heard anything back yet. I saw people saying go to the pack open history and screenshot it for the email, but the pack I opened isn't even listed there, so I think there are bigger problems at play here. I'm beginning to think we won't be getting any satisfaction on lost card issues.
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@peuswahboy_psn said in Has anyone gotten replies from SDS?:
I submitted a ticket about missing cards a couple of days ago and haven't heard anything back yet. I saw people saying go to the pack open history and screenshot it for the email, but the pack I opened isn't even listed there, so I think there are bigger problems at play here. I'm beginning to think we won't be getting any satisfaction on lost card issues.
I'm missing Shohei Ohtani and Huston Street, there could be more, who knows. They show in my collections but not available for selection in my team.
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@blinkandie2_xbl said in Has anyone gotten replies from SDS?:
Hello, i submitted my error with SDS well past 5 business days ago. I am currently out a total of 10 vouchers and a 9 win diamond BR run.
Has anyone had success in getting a reply from SDS with whatever their issue was and is SDS rectifying it??
Patience guys! They will make things right with accts i promise, but game fix comes first. Last thing they want is to find out patch didn't cause new problem. Plus they are not EA. They probabally only have 6 or 7 support techs so give them space to do things right.
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I have sent SDS 3 emails in the past 2 weeks about various missing things, ZERO responses besides the automated [censored]
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@grizzbear55_psn said in Has anyone gotten replies from SDS?:
@blinkandie2_xbl said in Has anyone gotten replies from SDS?:
Hello, i submitted my error with SDS well past 5 business days ago. I am currently out a total of 10 vouchers and a 9 win diamond BR run.
Has anyone had success in getting a reply from SDS with whatever their issue was and is SDS rectifying it??
Patience guys! They will make things right with accts i promise, but game fix comes first. Last thing they want is to find out patch didn't cause new problem. Plus they are not EA. They probabally only have 6 or 7 support techs so give them space to do things right.
Yeah, crazy that they’d launch the game for four times as many platforms and expect the exact same amount of staff that have failed to handle issues in timely fashion previous years to suffice. I agree with you that they are very shortsighted and fail to correctly plan in advance for extremely obvious issues that are almost certain to arise.
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@grizzbear55_psn said in Has anyone gotten replies from SDS?:
@blinkandie2_xbl said in Has anyone gotten replies from SDS?:
Hello, i submitted my error with SDS well past 5 business days ago. I am currently out a total of 10 vouchers and a 9 win diamond BR run.
Has anyone had success in getting a reply from SDS with whatever their issue was and is SDS rectifying it??
Patience guys! They will make things right with accts i promise, but game fix comes first. Last thing they want is to find out patch didn't cause new problem. Plus they are not EA. They probabally only have 6 or 7 support techs so give them space to do things right.
patience LOL if you buy a game for $100 and expect it to be fully working especially after they delayed it a month when it usually drops in march but instead this year April cool covid I get that, but don't you think they wouldn't have to find out what to do with all these problems if they just tested the game instead? There's issues in this game that shouldn't be there. But now people are losing cards such as myself losing Trout, This game was the most hyped up game and disappointed nearly everyone because they made it available to xbox now look where we're at. If they never released to Xbox half of these issues wouldn't be a thing just saying.
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@nasty-nats-2005 said in Has anyone gotten replies from SDS?:
I have sent SDS 3 emails in the past 2 weeks about various missing things, ZERO responses besides the automated [censored]
don't stress it nearly everyone hasn't gotten a response that's why people send multiple emails because nobody responds to tickets.
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@brandonm13x_psn said in Has anyone gotten replies from SDS?:
@grizzbear55_psn said in Has anyone gotten replies from SDS?:
@blinkandie2_xbl said in Has anyone gotten replies from SDS?:
Hello, i submitted my error with SDS well past 5 business days ago. I am currently out a total of 10 vouchers and a 9 win diamond BR run.
Has anyone had success in getting a reply from SDS with whatever their issue was and is SDS rectifying it??
Patience guys! They will make things right with accts i promise, but game fix comes first. Last thing they want is to find out patch didn't cause new problem. Plus they are not EA. They probabally only have 6 or 7 support techs so give them space to do things right.
patience LOL if you buy a game for $100 and expect it to be fully working especially after they delayed it a month when it usually drops in march but instead this year April cool covid I get that, but don't you think they wouldn't have to find out what to do with all these problems if they just tested the game instead? There's issues in this game that shouldn't be there. But now people are losing cards such as myself losing Trout, This game was the most hyped up game and disappointed nearly everyone because they made it available to xbox now look where we're at. If they never released to Xbox half of these issues wouldn't be a thing just saying.
Well have a nice day i've been down this immature rabbit hole before.
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In 2013 a dev sent me private messages for about a month to get info on a hard freeze issue, thats the first & only contact I've had.
If the need more info on a bug they'll make contact.
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I’ve got video of my stubs disappearing. Emailed them and crickets
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I decided to file a generic report about the poor servers and acknowledged in my message that I knew they would be receiving similar messages. That was very early on in the game's release, and I've just had a response back about that one today. I've more recently submitted a report about a specific issue so I don't expect I'll be hearing back on that one for a few more days at least, judging by the timeframe for the first response.
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